ReptileBasics

I would give this company a zero if I could. I went back and forth over several weeks with Bobby trying to get an answer about the warranty on my heat panels.

Bobby kept trying to place blame on something I did wrong instead of standing by their product. I installed them correctly and never messed with them again. Then one day, I noticed both of them had cracked. He said almost word for word the same thing to me he had said to others that wrote bad reviews.

He said this has never happened to anyone before, lie!!! He kept telling me I need to send them back so they can repair them after he wasn't taking any responsibility. I was reluctant to spend the money to mail them back, but I did exactly as he said; I filled out the return form and mailed them back. I emailed Bobby when they were delivered, and his response was, 'Can you tell me how the panels got broken?

This is not something that happens with normal use.' We had already gone over this in past emails with pictures and explanations, so I don't know why he asked me the same thing again. I responded and then heard nothing for another week, emailed again, nothing another week, emailed a third week, and got the same response!! I now am assuming he just jerks people around and goes as far as making me give my heat panels back. I got no refund and no heat panels.

After reading several bad reviews, I realized other people had issues with these heaters and this company as bad as setting someone's house on fire. I did not want these in my boa cages anymore.

I purchased new heat panels from Pro Products and have been very satisfied with them. Don't buy from Reptile Basics, you'll regret it!