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1.9 Based on 27 reviews
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Absolutely terrible. The never did an inspection after the one year lease was up, and we let them renew the lease for 2 years. They never checked on anything. Then i had a friend install a new dishwasher and the place is completely trashed. There had been other repairs done by their maintenance staff who never said anything! Looks like drug addicts and squatters were in the house the last 2 years. Had my friend not told me I wouldnt even know.... Read more

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Renters warehouse was the best company I've ever worked with. As new landlords the guided us through all aspects of renting and took care of everything. They responded to all our questions and inquiries immediately through email or phone calls. All employees were awesome and showed concern with any issue we had. We could not have done it without them.

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Renter's Warehouse DC (Northern Virginia) is probably the cheapest company in the area, but you get what you pay for.Completely unprofessional: Hardly responded to my emails, I had 3 different point of contacts (one was competent) in my short 5 months working with them, I received an email from one of those point of contacts asking ME if the tenant still lived in the property and paid rent that month, and --to top it --when we parted ways they... Read more

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I had a pleasant experience while working with Renters Warehouse . Property manager Jake Dunn was amazing and extremely helpful. Any questions I had, no matter the time of day, he was a available with the answer. I have referred Renters Warehouse to family and friends. Thank you Jake.

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Horrible experience...everything seemed fine, until it wasn't! Six months in to a 2 year contract, they decided to raise their price by $10 a month...no biggie, but at that point the only "service" they were providing was to be holding on to my rent monies for 3-4 days every rent cycle. The real problem came when my renter's had a snafu with their bank and the e-withdrawal didn't work. The renters promptly told me there was a problem and offered... Read more

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Rented online a very attractive house overlooking a golf course with a great view. Problem#1. The interior was newly painted and clean floors. However, the toilets had 2-3inch black stains on rims, bathroom drain was stopped up, windows and carpet had not been cleaned since the house was built (1980's) and that is the least of it. The kitchen was totally unsanitary. My first cleanup after a meal revealed that there was grease and crumbs and ???... Read more

Was this review helpful? 2 1

This company is very UNPROFESSIONAL, and honestly a complete RIP OFF! Any home owner can manage their own home better than this *** company. Their maintenance department is HORRIBLE, if your an owner using Renters Warehouse contractors, THEY WILL CHARGE YOU MORE THAN QUOTED for the benefit of their company! I terminated services and advise you to do the same before you are disappointed and are left with a bigger problem. DO NOT RECOMMEND! DO... Read more

Was this review helpful? 2 0

Was promised by RW rep unit interior would be painted, it was not. 6 maintenance issues in first 2 months, 2 major. Its been ***.

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We applied because we felt we met all the requirements (we have clean background, no evictions, no bankruptcies, perfect rental history of 6 years, and jobs that pay 6 times the rent when they only asked for 3). The application process was a pain...gave only 30 minutes to complete online or would kick you off. We paid $90 to apply (which is an astronomical amount). Then the emails came and they asked for so much stuff (pictures of our pets?... Read more

Was this review helpful? 2 5

A nightmare of issues, never managed, never answered calls, its a straight up scam! I respectively got a guy on the phone one lucky day, his name was Rick Drew, he was extremely short and arrogant and unbelievably called me every nasty obscene name in the book and hung up? very professional! I later checked out Rick Drew and found out he is a sociopath timeshare scammer that portrays himself as an ex decorated cop! Now it all makes... Read more

Was this review helpful? 5 3

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