RentalCover
Reviews and Complaints

DAR RENTAL DID NOT EXCEPT MY DEBIT CARD FOR A RENTAL AND I DID NOT QUALIFY FOR A RENTAL AND WAS LEFT STRANDED My card did not work in their machine

When I reached the Dollar stand at the Morelia, Michoacan Airport they pay no respect for my contract and gave me a lower rate car,which had dents all over the car.

I had no choice because the airport is in the middle of nowhere and close to midnight. The officer asked me to call them the next day to check if my vehicle would be available. I did it and they did not have it (they did not have cars at all that week).

My reservation reference number is: 71216****.

Cancelled policy, still waiting for a refund of the premium, 4 months later. I have sent a number of emails, these have been acknowledged, with promises of a refund but no positive response or refund.

We rented the car on May 17 of this year and we had an accident. The police were called and our car was towed away.

We called National from the scene of the accident.

We reported our coverage but did not hear about the disposition of the vehicle. I have tried to contact Rental.com via email and have received no response other than a request to submit paperwork that I have no way of acquiring.

There's no way to contact them, I have had an issue with my email address and I tried to get in touch with customer service and couldn't reach them. I sent many messages with a different email providing information, I was waiting for 2 days and there's no answer. Also tried to look for info and help on their website, it seems like there's no way to get help

Please contact with with further insurance information. The insured rented a rental car that was returned with minor damage.

I have provided our claim number as well as your policy number.

Please give me a call so that we can resolve this claims issues. Thanks Again.

I rented a vehicle and had to pay for your insurance for a total of $108. I arrived at the rental company and they didn't accept yours, so I had to purchase insurance again and I want my money back. I have been given the runaround and nobody wants to refund me.

Cant contact them without setting up an account that may not need as need to ask question, how go you ask a question without signing up ?

Booking code

R249-BYEN-INS

Coverage (per travel) 70,900.00

What does travel coverage of 70,900.00 mean, please?

Is this the maximum expense that your insurance covers in the event of total damage to the rented car?

Regards

ADV

Booking ref. X679****ins. Trying to file a claim we just discovered from Europcar in June 2023 global debt solutions is hounding us cant contact rentalcover please help .we didn't know there was any damage

I bought car hire insurance from Rentalcover via the Ryan Air website at the same time as booking our flights and car hire. However, when we picked up our car in Portugal we were told the insurance was invalid and we may as well throw it away.

We then had to pay for insurance direct with the car hire company. When I tried to follow this up with Rentalcover there is no customer service phone number or email to contact them.

When I went to file a claim, the system errored out. Addtionally, it says I'll need to pay for my claim and provide proof that I did...why am I paying when I paid for insurance with a $0 deductible?

I've been trying to call for the last several hours and I'm told to enter my PIN and my booking #.

The booking number is on everything, but there is no PIN.

This system is a mess. do better.

I filed a claim with Rental Cover almost two months ago. They never responded to say they needed more information, denied the claim or are processing the claim.

Absolutely no communication.

This insurance was sold through booking.com where I booked a rental car. They tout that their insurance costs less than the rental agencies but it's a complete scam.

My email was hacked, so I can't open a claim x679-****-ins. I had no luck contacting a live person to resolve this. The claim was sent to a collection agency, but not to me