RentalCover
RentalCover Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
RentalCover has a 1.5 star rating from 28 reviews; consumers are mostly dissatisfied with claims handling and response times.
Key Takeaways for Future Customers
- Many RentalCover reviews report poor customer service and hard-to-reach support.
- Expect delays on refunds and claim payouts; customers frequently request a refund.
- Check billing and unauthorized charges carefully before purchase.
Negative Feedback / Risk Areas
- No phone support and unanswered emails leading to collections and unresolved claims.
- Repeated complaints about denied claims, delayed reimbursements, and billing/refund problems.
- Users report account access issues and inability to file claims online.
Positive Feedback
Very few positive comments; most reviewers advise not to use the service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
RentalCover has a 1.5 star rating from 28 reviews; consumers are mostly dissatisfied with claims handling and response times.
Key Takeaways for Future Customers
- Many RentalCover reviews report poor customer service and hard-to-reach support.
- Expect delays on refunds and claim payouts; customers frequently request a refund.
- Check billing and unauthorized charges carefully before purchase.
Negative Feedback / Risk Areas
- No phone support and unanswered emails leading to collections and unresolved claims.
- Repeated complaints about denied claims, delayed reimbursements, and billing/refund problems.
- Users report account access issues and inability to file claims online.
Positive Feedback
Very few positive comments; most reviewers advise not to use the service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kailua Kona, Hawaii
Charge for insurance
I made a car rental for 3 days from 6/3 to 6/6. I was charged collision $36 and received a charge from you of $48. I checked confirmation #3ZTY-KN28-INS, Lynn Clevenger email rlclev@***.net and request a refund.
- No contact phone
User's recommendation: just don't know if this is
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newark, Ohio
No Phone Number to Cancel Policy - No Car Rented - No Refund!
- - Rental Cover is only valid with America Car Rental bookings and cancellation by email after pickup fails.
- - No phone number to cancel Rental Cover.
Rental Cover is a SCAM! The rental car company I booked with America Car Rental was a SCAM also!
I tried to use the Rental Cover insurance with another Rental Car Company, and they told me it was only valid insurance with the booking with America Car Rental. When I did not receive a rental car, I had no phone number to call and cancel the Rental Car Insurance with Rental Cover. After returning home from my trip. I tried to cancel using the email site, but the site just keeps saying no cancellations after pickup date.
This company is such a SCAM; as is the rental car company I purchased thru Kayak search engine. I no longer trust Kayak either.
User's recommendation: Don't purchase insurance thru RentalCover.
Hi Bain, Thank you for sharing your feedback with us. Unfortunately, we are unable to find you in our system with the information provided.
It may mean that you purchased your protection using the Safari web browser or via your Apple Account or iCloud email address. Apple sometimes blocks your email address from being shared, which means you might not receive our emails to activate your RentalCover Account. Please respond to any of our emails with the following details: The email address used during the purchase, the date of your purchase, where you purchased RentalCover Protection, the purchase invoice/reference number (if available) of the purchase made at the same time as your RentalCover Protection.
Once again, we appreciate your feedback. Thanks, The RentalCover Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toledo, Ohio
Chachou car rental llc hello i have a...
chachou car rental llc hello i have a car rental in toledo, ohio. i am looking to be a partner with you to buy extra daily insurance for my customers, please.
phone 178********. sincerely, thank you.
Preferred solution: now i have a rental company i am looking for supplement insurance
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denver, Colorado
I cannot get logged in, which is the only way that they say you can make a claim or talk to anybody.
- - Rock chip on windshield; filing a claim.
- - Booked via Priceline; can't log in; wait time 167 hours 53 minutes.
- - I must return the rental tomorrow night.
I have never paid for rental car protection, but I did with my last two rentals. A rock hit the windshield, and I'm trying to make a claim.
I booked my rental car through Priceline. When I called the Priceline customer service number, they said my wait time is 167 hours and 53 minutes. I'm supposed to return the rental car tomorrow night, and it has a rock chip in it. I cannot get hold of a person or get logged in.
I tried for over 4 1/2 hours last night to figure it out. I'm so beyond pissed there aren't even words.
- Absolutely no pros
- No customer service and claims not settled in a timely manner
Preferred solution: I want to be able to file a claim that will take care of the rock ship in the window of the rental car I rented because I paid for freaking coverage
User's recommendation: I wouldn't use this company if your life depended on it
Hi Tracy O Jqh Thanks for reaching out - if you have any questions about submitting a claim, please refer to our Help Centre: https://***/en/help If you have any specific questions, don’t hesitate to DM us. The RentalCover Team
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNO SERVICE AT ALL. Cannot get in touch with them. They say to upload documents. I have what i have. No RESPONSE
- - Terrible company; do not use.
- - They have no phone number, no one to talk to.
- - I'm a senior and have no idea what they are asking.
Terrible company. Do not use.
They have no phone number, no one to talk to. Everything online. I'm a senior and have no idea what they are asking.
Horrible horrible.
A negative rating.. Less than one.
- No customer service ndot claims not settled
Preferred solution: Full refund
User's recommendation: DO NOt uSE THIs commpany
Hi Stanley, Thank you for sharing your feedback with us. All replies and email communications are sent to the email address associated with your RentalCover account.
Customers that have made a claim can also access claim status updates and all communications within the RentalCover Claims Center - https://***/claim. Your RentalCover Account is automatically created using the same email (or we use phone numbers if a customer does not have an email address) that was used when purchasing RentalCover Protection, unless it’s been changed by a customer. If you’re having trouble finding our emails, make sure to check your social, promotions, spam, and junk folders. If you have multiple email addresses, be sure to check them all, as you may have purchased using a different email address.
Apple Privacy users who choose “Hide My Email” may occasionally have issues when they raise support tickets as we wouldn’t recognize the email address that you used. You can resubmit your ticket using your normal email address or by relying on our RentalCover Help Center (https://***/help). We usually find that there’s a support article relevant to the issues raised in support tickets, in which case we will include the article information in our response.
In line with our compliance obligations, we also reply to all support tickets, although occasionally we refrain from responding if an investigation has been resolved and there are no further responses necessary. Thanks for choosing us, The RentalCover Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Victorville, California
Cannot Receive Access Code — Can’t Open Account or Start Claim
- - No access code received, so I can't log in or manage my policy online.
- - Support emails go unanswered with no follow-up.
I purchased a policy through RentalCover and have been unable to access my account because I never received the access code needed to log in. Without this code, I cannot start my claim or manage my policy online.
I have repeatedly emailed their support team about this issue, but no one has responded to me.
My emails go unanswered, and I havent received any help or follow-up communication. Im extremely frustrated that Im left unable to use a service I paid for and cant get a response from customer support.
I expect prompt support from a company that handles insurance claims.
Not receiving any reply and being stuck in limbo is unacceptable. If RentalCover doesnt fix this quickly, I will have to escalate this issue further.
- No pros
- No direct way to contact them and they do not respond to emails
Preferred solution: Prompt delivery of the access code Working login access to my account Helpful, responsive customer service Help with claim Amount for claim is unknown because I’m pending final bill from insurance company
User's recommendation: Do not purchase from RentalCover
Hi Dulce, Thank you for sharing your feedback with us. Unfortunately, we were not able to find you in our system with the information provided in this review.
Please either reply to any of our emails or log in at http://***/account using the reference number (ending with “INS”) from the confirmation email that we sent you when your protection was purchased. Our team can then look into your case. You may also wish to review the documents within your RentalCover Account, including your wording.
Once again, we appreciate your feedback. Thanks for choosing us, The RentalCover Team
Summerville, South Carolina
Priceline runaround
- - Flight changed to Feb 4, 2026 on United from Charleston, SC to St. Louis.
- - I have trip protection and request reimbursement, LLSGQP 016736****349.
I booked a flight on Feb. 6, 2026, from Charleston, SC, to St.
Louis, MO, and had to change the flight to Feb. 4, 2026, on United Airlines. I had trip protection, which I paid extra for. I want to be reimbursed for the flight.
I also had to book another car rental.
Priceline would not change the flight after they told me they would before I made the reservation. My reservation number is LLSGQP, and the ticket number is 016736****349.
- Trip protection if they will pay
- Run around trying to get my money refund for a flight
Preferred solution: Full refund
User's recommendation: Don't book anything on Priceline.
Hi Judith, Thank you for sharing your experience. We want to ensure that we are providing great service to all of our customers, so we appreciate your feedback so we can make things better for our community.
We advise all our customers to check their wording, which can be found in your account. Log in at http://***/account with the email address that you used when your policy was purchased.
The policy wording will provide detailed information about all the inclusions and exclusions. Thanks for choosing us, The XCover Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mornas, Vaucluse
Claim
- - RentalCover stopped replying after a small claim.
- - You can get a quote, but you may not be covered.
Je me suis assuré, mais après mon retour et un petit sinistre, rentalcover ne repond plus. J'ai testé pour le "fun" une demande de devis et cela fonctionne. Moralité, vous pouvez acheter une assurance chez eux mais vous ne serez pas couvert
Preferred solution: TO BE REIMBURSED FOR INSURANCES DAMAGES
Hi Bruno P Zdn, Thank you for sharing your feedback with us. Unfortunately, we are unable to find you in our system with the information provided.
It may mean that you purchased your protection using the Safari web browser or via your Apple Account or iCloud email address. Apple sometimes blocks your email address from being shared, which means you might not receive our emails to activate your RentalCover Account. Please respond to any of our emails with the following details: The email address used during the purchase, the date of your purchase, where you purchased RentalCover Protection, the purchase invoice/reference number (if available) of the purchase made at the same time as your RentalCover Protection.
Once again, we appreciate your feedback. Thanks, The RentalCover Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mornas, Vaucluse
Nobody answer
It is not possible to join rental cover by phone. They don't answer any mail.
To log in, you should receive a code which never arrives. Theaf
Preferred solution: To be reimburse
User's recommendation: To avoid
Adelaide, South Australia
NO RESPONSE AND RENTAL COMPANY THREATENING COLLECTIONS AGENCY
- - Claim submitted 20 working days ago with no response.
- - Now there are 10 days to pay the rental company or it will be referred to collections.
I submitted a claim 20 working days ago and heard no response (so much for the 10 business days). I now have 10 days to make payment to the rental company otherwise they will be reffering the matter to collections agency.
Atlanta, Georgia
Denial of claim
They keep denying my claim as police didnt show up and write a report. Finding excuses to deny the claim despite all the details
User's recommendation: Dont buy from priceline
Philadelphia, Pennsylvania
Don't deal with them just pay the rental company for their insurance
They are processing a claim from August 8th today is November 14th. They do not contact you it's crazy they have not helped at all. Now I am being sent to collections SMH.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayout did not reach the rental company
- - RentalCover said it paid the rental car company after my claim, but the company says it has not received any payment and contacts me weekly.
After my claim submission rentalcover mentioned it has made payment to the rental car company. But the company contacting me every week for the payment as they are denying of receiving any payment from rentalcover.
I have the same issue with RentalCover.com. They send a screenshot that payment was issued to my rental company, but check never arrived.
We should open a CLASS ACTION LAWSUIT against this company. I'm quite sure hundreds of customers got scammed by them and more in the future.
Insurance Expert Talks
Exposed: Types of Insurance Scams and Fails
In this video interview, Charles R. Gallagher, an attorney, explains what sort of insurance fraud happens with consumers. Find out more about insurance fraud, the worst cases discovered, and how to protect yourself from insurance scam.
Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost access to account
- - The account cannot be accessed because on-file email is inactive; policy G83V-
YWZC-INS; they want to access via daniel_sandler@***.com to file a claim.
My name is Daniel Sandler policy number G83V-
YWZC-INS. The email I previously had for rental cover is no longer active and therefore I have no way to access my account. Ideally Id be able to access this account through daniel_sandler@***.com so that I can make a claim
Preferred solution: Access to my account
Hi Daniel, Thanks for raising this with us. We understand that the process may take longer than anticipated and appreciate your patience.
We’ve sent your request to our Claims Team, so please check your email inbox for any updates or further instructions from them.
Please reply to any of our emails if you have any further questions. Thanks for choosing us, The RentalCover Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisgruntled customer
- - Reviewer claims the company is a scam and was Booking.com-recommended.
- - Emails push to claim an insurance refund via links that won’t advance.
This company is a scam. They were recommended through Booking.Com.
I keep receiving emails with links to claim my insurance refund but the link doesn't proceed to the next stage of accepting my bank account details. I have sent several emails to them and receive the same computer-generated response that they are working on resolving the issue. It's complete bull...t.
The "Help Center" is a complete farce and sends you round in circles. I will be complaining to Booking.com.
User's recommendation: I would never use this company again. They are a complete scam. Find a more reputable company.
YES, I AGREE. They 'conned' me into paying $104 for my AVIS rental car insurance while in Panama.
I CAN'T EVEN FIND THEM!!! NO PHONE, NO RESPONSE TO EMAIL QUESTIONS; IT'S TRULY LIKE THEY DON'T EVEN EXIST!!!!
Yes, I am pissed but I still have to try to recover my $104 USD. I detest con artist companies like this; the *** of the earth!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefuse to pay claim will not respond to emails
- - Rented a car July 30, 2024 via Priceline.
- - Windshield cracked; claim filed with RentalCover.com; they stopped responding; Enterprise sent collection notices.
I rented a car on July 30, 2024, through Priceline from National/Enterprise Rental Car and insurance from RentalCover.com. The windshield was cracked and I filed a claim with RentalCover.com.
After repeatedly requesting the same information, RentalCover.com quit responding.
Now, I am getting collection notices from Enterprise. I believe RentalCover.com is a scam company that needs to be investigated.
- See cons
- There not a real company
Preferred solution: Deliver product or service ordered
User's recommendation: Stay away from this ponzi scheme
Companies Similar to RentalCover
Travel Guard
“United Airlines arranged for flights to Israel for my family. They transferred me to their travel...“
Easycar
“Very bad! They did not provide us a car after waiting an hour to be served due to the fact that my wife...“
Allianz Travel Insurance
“I mistakenly made the effective coverage date on your form to Feb. 26, 2026, when it should be Mar. 26,...“
Kemper Direct
“I need an insurance ID card for purchasing a new vehicle and need proof of insurance policy. Can your...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Hi Adriauna , Thanks for your feedback. We’d like to review this in detail and ensure it’s handled correctly.
Please contact us via our support form - https://***/help/about-your-cover/how-to-contact-us and include reference TP-703**** so we can locate your case and assist. The RentalCover Team