Rent A Wreck Reviews

Prepaid for a weeks rental with Rent a Wreck at Philadelphia International Airport. First Mistake. It is non-cancellable, no refunds. You are locked in and can't seek a more responsive company. When I arrived at the airport, I proceeded to the "rental car shuttle bus " pick up area. Approximately 40 feet from the "parking lot shuttle bus area". After 15 minutes of not sighting a "rent a wreck shuttle", but seeing every other agencies shuttle, I called and said "Where's the bus" . I was told I had to call for it. This was not mentioned in my reservation. They told me they were sending the bus in 5 minutes. After an additional 15 minutes I called and was told they couldn't find me and would send them again. After 10 minutes I called again and was told they would send them again, I explained that I was leaning against the sign that said "rental car shuttles". Then they said I had to be at the "parking lot shuttles " position. I explained it was 40 feet away and I would have seen any "rent a wreck" shuttle that stopped there. I then asked what color their shuttle was and was told it was blue and silver and had colonial parking on it. It finally arrived about 10 minutes later. No where on the bus did it say "rent a wreck". It took me an hour to get a car that was 5 minutes away because they don't tell you to call for pick-up or that the bus does not identify itself as a rental car shuttle. The car was not a wreck, but the company is definitely one. Had I not been trapped by paying in advance I would have boarded a shuttle from one of the reputable companies and simply forgotten rent a wreck. NEVER, EVER PAY IN ADVANCE AND NEVER EVER USE RENT A WRECK. RULES TO LIVE BY.

The worst service I ever had in North America! I travel often for work. I usually never leave any feedback, but rent a wreck at this location was so appalling, it is a disgrace to the service industry. I got a first wreck, more like a junk, I was so scared to drive because of what felt like faulty breaks, I had to ask for another vehicle which was brought with low tire pressure light on and absolutely no gas. Who are these people? When asked, Agnes said it was fine because she had been told by the dealership "A chip in the car needed be reset, that the tire pressure light was ok". She also stated there was 1/8 of a tank. I was very concerned to either get in an accident or get a flat that I immediately went to go to the nearest gas station to fill her up and check the tire pressure (because of the risk of tire explosion). As I thought, the tire pressure light went off and with gas, I was able to use the car for the purpose for which I made this transaction: get from A to B safely. Oh also on the bill, I paid for a full month and was told I would be refunded for the unused term after two weeks. I used the car for 17 days. I returned it with a full tank and did not get a dime back! I'm currently debating the charge with American Express because it's simply illegal to be charged for a service that has not been used. I flew in 2 days early because Agnes wouldn't get me a car at my arrival because Agnes had to go to Church. She promised she would pick me up at my Hotel on her way to work. She failed to do so. Agnes is in appearance a sweet old lady with a cute southern accent, but she will *** over and lie with a big smile on her face. For someone who goes to Church, she clearly has no christianity to herself. Agnes did not behave as a professional would normally behave himself. Agnes overcharged me for a service I did not use.