Anonymous
map-marker Hockessin, Delaware

Renpho did not respond to service request. Massager would not work after a few weeks

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I have a renpho cordless massager model RF-EM2018C PURCHASEDa couple years ago. Used it occasionally for a month or two for a hamstring issue. I have not used it since (was stored in bedroom closet). I need to use it again so I plugged it in to charge-left it for a day and it does not turn on. The light on the plug-in charger turns on green and there is a beeping sound when I put the massager into the base. However, no light appears on the massager to indicate that it is charging. Any advice?
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Anonymous
map-marker Vincennes, Indiana

Question about your heated foot massager

Dear Sirs, I am writing to find out about your massager. I have neuropathy in my feet and especially in my toes. My foot size is 10.5. I want to know if your rollers touch all the toes and massages them. I also want to know if I buy the 2 year warranty if I will get a replacement unit if it fails, Thank you. Jim Steininger
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User's recommendation: if they won't respond to a potential customer, I worry that that becoming a real customer will not be any better. Buyers better be sure before making the leap. This wouldn't go out in public if they would just do their due diligence and not ignore your questions. I was close to buying but this has cured me. a customer will be equally as bad

Anonymous
map-marker London, England

To cancel items

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After leaving a message on here and their answer machine, they phoned back. I was able to cancel both items for a full refund. This enabled me to buy the items at the cheaper price which Id found
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User's recommendation: Great customer service

Resolved
Luigi Krf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker London, England

Resolved: They don’t allow you to contact them

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I found the items ordered over £40 cheaper else where! I did this within minutes of ordering and I could not contact them
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User's recommendation: Look elsewhere

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Hackney, Hackney

Problem with massager

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Renpho - Problem with massager
Renpho - Problem with massager - Image 2
I tried to contact you on the online chat but couldn't find it again, tried calling the UK number but its not in service? I have all the details to return the faulty massager but can't get in touch with anyone? Kindest regards Julie Ray
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