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Renogy Solar

Renogy Solar

www.renogy.com
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1.7 out of 5
Based on 3 reviews from registered users.
1.7
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3 rated reviews | Is this your business?
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Renogy Solar Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

1.7 star rating based on 3 reviews. Consumers are mostly dissatisfied with Renogy Solar; recent recommendations urge to seek another company. Reviews cite 100% unfavorable distribution, concerns about customer service, reliability, missing or damaged items, and high price level.

Key Takeaways for Future Customers

  • Expect poor customer service and long wait times when seeking support for Renogy Solar reviews.
  • Watch for shipping problems and missing or damaged merchandise.
  • Products may be costly relative to support and reliability.

Negative Feedback / Risk Areas

  • Frequent customer complaints about unhelpful phone support and non-existent live chat.
  • Reports of missing items, damaged goods, and difficult return or refund processes.
  • Reliability issues with inverters and batteries and long call hold times.

Positive Feedback

No clear positive trends appear in the available reviews.

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Show reviews that mention
power banks renogy additional power emails phone phone calls renegy accent question uses answer
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James M Kaa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer | map-marker Boyd, Texas

Fraud and theft

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1.0
AI Highlights
  • - Dec 1: power banks arrived; jackets missing.
  • - Dec 8: jackets arrived; unisex opened unzipped; female jacket crushed; two power banks still missing.
Updated by user Dec 29, 2025

Any help would be appreciated

Original review Dec 14, 2025
I purchased two heated jackets ( that came with power banks ) and two additional power banks, On December 1st I received the two power banks that came with the jackets but not the jackets, after several emails, phone calls, On December 8th I received two jackets the unisex jacket was open unzipped and had no paperwork it was just shoved in a USPS shipping bag, the Female jacket came in a crushed box wrapped in a plastic bag with paper work, To date 12/15/2025 I have still not recieved the two additional power banks, Nor has the company Renogy addressed the multiple issues even after numerous emails - phone calls - photos sent to the company - I can not seem to resolve the issue of being sold used and damaged merchandise nor have they resolved the missing items.
Loss:
$175
Cons:
  • Poor customer service

Preferred solution: Full refund

User's recommendation: seek another company to purchase from

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Ash Kvb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer

Shipping question

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2.0
AI Highlights
  • - Asked which shipping company Renogy US eBay uses; response was unclear.
  • - Renogy direct is over $100 more for the same inverter.

I called to inquire about which shipping company the Renogy US Ebay store uses. The customer service rep had a foreign accent and was very difficult to understand and virtually useless in regards to any question I had.

I offered to just buy from Renegy direct they wanted over a $100 more for the same inverter and it was frustrating just getting that information from them. I couldnt even get a straight answer when I asked if Renogy US on eBay was the same company I was calling terrible communication.

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Ludwig Vyd

Questions

AI Highlights
  • - RV with Rover 4.0 needs restart guidance after a dehumidifier drained the system.
  • - Can't reach support; phone just lands on this question page.

I have an RV with the rover 4.0

Last fall my husband plugged a dehumidifier in the RV and it drained the system. I need to know how to get it restarted.please help,

Ive tried to call, but cant seem to get a hold of anybody. The phone doesnt do anything but come to this question page

Jane 707 486-****

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Anonymous
map-marker Rockingham, North Carolina

Inverter malfunctioning

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1.0
AI Highlights
  • - Customer service is non-existent.
  • - Phone number leads to a message asking why you call.
  • - Live chat is automated and does not understand questions.

Renogys customer service is non-existent!!

The phone number leads to a message that asks why you want to call them?

The live chat is not live chat at all, it is an automated system that does not understand any questions?

The customer service number will not go through until after 5pm when they are closed.

There is virtually no way to get any technical assistance or customer service.

User's recommendation: Do not buy any Renogy products!!!!

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Anonymous
map-marker Rockingham, North Carolina

Inverter malfunctioning

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1.0
AI Highlights
  • - Customer service is hard to contact.
  • - The return process is difficult.
  • - The reviewer has bought Renogy products but will not buy again.

Customer service sucks

They make the process soo difficult that no one is able to contact them.

Once I did make contact the return process is equally impossible.

I have bought numerous products from Renogy in the past but no more.

User's recommendation: Avoid renogy

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Eckardt W

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

 Verified Buyer

Need the exact installation manual for the product R-INVT- PCL1-30123S-DE

Contains 1 confidential file for company representatives

I ordered R-INVT-PCL1- 30123S-DE.

With the shipped product the Installation manual for R-INVT-PCL1-30121S was by packed.

Preferred solution: Deliver product or service ordered

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Anonymous
map-marker Edwardsville, Illinois

Dead battery customer service sucks and so do the battery's you sell

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1.0

Poor customer service

10 year battery only lasted 25 months no help.junk battery I will post this on the web so everyone can see what kind of junk you sell.

User's recommendation: Don't buy anything from them

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Ariona Stv

Possible defectiveHeld for 40 min. Wait times varied from 99 min to 27 min to 2 min to 27 min, etc. Tried to leave a voicemail but needed an extension. No extension? Hung up on me! properly

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2.0
AI Highlights
  • - Wait times were long.
  • - I left a callback message.
  • - It required me to enter an extension.
  • - The inverter quit during boondocking.

Long vary wait times. Finally decided to leave a message for a callback.

It requires me to put in an extension. ??? Then hung up on me after waiting for 40 minutes.

Inverter quit while boondocking. Pretty frustrating!

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