Anonymous
map-marker Rockingham, North Carolina

Inverter malfunctioning

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Customer service sucks They make the process soo difficult that no one is able to contact them. Once I did make contact the return process is equally impossible. I have bought numerous products from Renogy in the past but no more.
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User's recommendation: Avoid renogy

Anonymous
map-marker Rockingham, North Carolina

Inverter malfunctioning

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Renogys customer service is non-existent!! The phone number leads to a message that asks why you want to call them? The live chat is not live chat at all, it is an automated system that does not understand any questions? The customer service number will not go through until after 5pm when they are closed. There is virtually no way to get any technical assistance or customer service.
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User's recommendation: Do not buy any Renogy products!!!!

Eckardt W

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Verified Buyer

Need the exact installation manual for the product R-INVT- PCL1-30123S-DE

Renogy Solar - Need the exact installation manual for the product R-INVT- PCL1-30123S-DE
I ordered R-INVT-PCL1- 30123S-DE. With the shipped product the Installation manual for R-INVT-PCL1-30121S was by packed.
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Edwardsville, Illinois

Dead battery customer service sucks and so do the battery's you sell

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Poor customer service 10 year battery only lasted 25 months no help.junk battery I will post this on the web so everyone can see what kind of junk you sell.
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User's recommendation: Don't buy anything from them

Ariona Stv
map-marker Doylestown, Pennsylvania

Possible defectiveHeld for 40 min. Wait times varied from 99 min to 27 min to 2 min to 27 min, etc. Tried to leave a voicemail but needed an extension. No extension? Hung up on me! properly

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Long vary wait times. Finally decided to leave a message for a callback. It requires me to put in an extension. ??? Then hung up on me after waiting for 40 minutes. Inverter quit while boondocking. Pretty frustrating!
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