Renasant Bank
Renasant Bank Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Renasant Bank reviews show a 1.5 star rating from 4 customer reviews, consumers are mostly dissatisfied, yet 100% would likely recommend the bank.
Key Takeaways for Future Customers
- Expect long hold times and limited response from customer service.
- Be vigilant about fraud and dispute processes when researching Renasant Bank reviews.
- Prepare for possible ATM, overdraft, and online banking access problems.
Negative Feedback / Risk Areas
- Persistent customer complaints about no callbacks and poor dispute investigations.
- Reports of provisional credits reversed and being treated like the suspect in fraud cases.
- Difficulty closing accounts and accessing checking or direct deposit funds.
Positive Feedback
Some reviewers note staff can be usually prompt in isolated interactions.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Renasant Bank reviews show a 1.5 star rating from 4 customer reviews, consumers are mostly dissatisfied, yet 100% would likely recommend the bank.
Key Takeaways for Future Customers
- Expect long hold times and limited response from customer service.
- Be vigilant about fraud and dispute processes when researching Renasant Bank reviews.
- Prepare for possible ATM, overdraft, and online banking access problems.
Negative Feedback / Risk Areas
- Persistent customer complaints about no callbacks and poor dispute investigations.
- Reports of provisional credits reversed and being treated like the suspect in fraud cases.
- Difficulty closing accounts and accessing checking or direct deposit funds.
Positive Feedback
Some reviewers note staff can be usually prompt in isolated interactions.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Can not login
Stayed on hold all day with no help. Not sure if I will stay a customer with this bank. Contact me at 328-209-****.
- Customer service phone no help
Preferred solution: Phone call
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo close out bank accounts
To close out the accounts named Gladys Jackson and Alma Kilgore, Power of Attorney Account with Renasant Bank.
Doylestown, Pennsylvania
This bank has taken my money and now I’m locked out of my account because my account got hacked and I’m being treated like the criminal instead of the victim
DontMy provisional credit that took 10 days to get then they took it back without even contacting Apple to see where they put in that I did not do the transaction and that I was a victim of fraud
User's recommendation: Don’t bank here they do not treat their customers fairly
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDispute claim denied
- Letter claims someone tried to obtain info; I deny.
- Number on the transaction is out of service; no call.
- Dispute shows only $12.95; no $29.99.
I have denied dispute.
1) The letter indicated someone attempted to obtain information from me, but had not been successful. This is a flat out lie, no one attempted to reach out to me.
2) When the number that is provided on the transaction description is called, the number is not in service.
I don't believe the dispute team attempted any call.
3) I was told by a CSR that I needed to provide proof of cancellation for the $29.99.
If the dispute had been read, they would have seen that I did order an item for $12.95 and the dispute indicates I did not make another purchase or authorize a transaction for $29.99 of any sort. If I did not order anything, how can I provide any type of cancellation documentation?
The most sad thing about this entire process is, I can get ripped off as Renasant's customer, and then they do a shoddy job of investigating and then forward me a system generated letter denying my claim.
User's recommendation: This bank is NOT customer friendly!
Atlanta, Georgia
See why my card nit working
- ATM overdraft isn't available; I've paid several $35 overdraft fees.
- I pay fees when I need money, but I can't access funds when desperate.
I can't seem to use my ATM card for overdraft I've paid several 35 dollars for my overdrafts and it's fine with me to pay cause at time I need money but then when I desperately need it and won't let me upsets me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccessing online banking
- Long hold times with no response from customer service.
- Online forms and calls haven't reached me at Kennesaw, and I cant access my account.
For over a week, I have been trying in vain to get a customer service representative to talk to. I stay on the phone for over an hour but no one answers.
When I choose the call back option, nobody calls. My branch is Kennesaw. When I call the branch, nobody answers. I have completed their customer service online form on four different occasions, but nobody has contacted me.
This is beyond ridiculous. Now, I cant get access to my account to transact any business.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tupelo, Mississippi
I can't access my checking account
- I can't access my checking account and need access now.
- I need to confirm Social Security deposits were sent to my account and report missing checks.
I cant access my checking account I need access to my checking account now-I have direct deposits from Social Security tHat I need to confirm were sent to my account. I need to know now so I can report it to Social Security locally so they may take action on the missing checks that should have been deposited into my checking account
- Usually prompt
- Long wait times for a operator
Preferred solution: Confirming that my checks were deposited into my checking account.
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