Anonymous
map-marker Doylestown, Pennsylvania

This bank has taken my money and now I’m locked out of my account because my account got hacked and I’m being treated like the criminal instead of the victim

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DontMy provisional credit that took 10 days to get then they took it back without even contacting Apple to see where they put in that I did not do the transaction and that I was a victim of fraud

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User's recommendation: Don’t bank here they do not treat their customers fairly

Anonymous
map-marker Atlanta, Georgia

See why my card nit working

I can't seem to use my ATM card for overdraft I've paid several 35 dollars for my overdrafts and it's fine with me to pay cause at time I need money but then when I desperately need it and won't let me upsets me

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Denise K Kgz

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Verified Reviewer
| map-marker Marietta, Georgia

Dispute claim denied

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Original review Oct 28, 2023

I have denied dispute.

1) The letter indicated someone attempted to obtain information from me, but had not been successful. This is a flat out lie, no one attempted to reach out to me.

2) When the number that is provided on the transaction description is called, the number is not in service.

I don't believe the dispute team attempted any call.

3) I was told by a CSR that I needed to provide proof of cancellation for the $29.99.

If the dispute had been read, they would have seen that I did order an item for $12.95 and the dispute indicates I did not make another purchase or authorize a transaction for $29.99 of any sort. If I did not order anything, how can I provide any type of cancellation documentation?

The most sad thing about this entire process is, I can get ripped off as Renasant's customer, and then they do a shoddy job of investigating and then forward me a system generated letter denying my claim.

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User's recommendation: This bank is NOT customer friendly!

Kenneth K Snc

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Verified Reviewer
| map-marker Tupelo, Mississippi

I can't access my checking account

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I cant access my checking account I need access to my checking account now-I have direct deposits from Social Security tHat I need to confirm were sent to my account. I need to know now so I can report it to Social Security locally so they may take action on the missing checks that should have been deposited into my checking account

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Loss:
$4
Pros:
  • Usually prompt
Cons:
  • Long wait times for a operator

Preferred solution: Confirming that my checks were deposited into my checking account.

Derrick G Hix

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Verified Reviewer

Accessing online banking

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For over a week, I have been trying in vain to get a customer service representative to talk to. I stay on the phone for over an hour but no one answers.

When I choose the call back option, nobody calls. My branch is Kennesaw. When I call the branch, nobody answers. I have completed their customer service online form on four different occasions, but nobody has contacted me.

This is beyond ridiculous. Now, I cant get access to my account to transact any business.

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