Wayne P Olj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

This company is such a money scam for users

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Im an ex-con so I was forced into using this company to monitor my phone and computer if I wanted to continue using them. With no choice, I had to pay $40/month for each device being used. The customer service is terrible and they will always use the excuse that you are talking over them even IF what they are saying is not working. Its ridiculous. Money making scam for police officers and others that run this company. Absolutely terrible.
View full review

Preferred solution: Nothing except for this company to go away.

transreductionist

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Baltimore, Maryland

Service is poor, and drains my battery!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
RemoteCOM's customers (probationees) are mandated to use their app by their probation office. You might expect that with customers who can not choose their own app, like CovenentEyes, that the customer service may not be the best. In fact, it is on a whole quite terrible. I've been on probation over a decade and I have not had any trouble. When I talk with support it is like talking with a prison guard. My mobile phone is no longer mobile, and it is now portable. I have to have it constantly plugged in charging. The app visibly drains the battery. I build apps for a living. A user should not have to worry about things like updates, or clicking multiple popup's on a regular basis. So far they have had to manage multiple updates manually. That's unheard of. CovenantEyes is benign. It just quietly runs in the background. Not so RemoteCOM. Additionally, it is always asking for permission to screen capture. Very annoying. Apps should be seen and not heard. Here is an interesting observation I made. When you call into their support line the representative usually speaks very softly. I constantly have to tell them that their voice is garbled and I can't hear them. Then all of a sudden thier voice is clear and a reasonable volume. But here is the kicker. I always get their name so I can have it for reference. The feeling I get when I ask for their name is that they don't want to provide it. It's like, What did you say?" Or some other dynamic of controlling the situation, like a police officer might tell you to take your sunglasses off. I will say out of around 20 calls in the last month I did have the pleasure of talking with a manager who was super professional. She knows customer service. But for the others it would seem like they hate their jobs, and don't want to be nice to an ex-felon. I did my time and rebuilt my life from scratch.
View full review

User's recommendation: Remain respectful and stand your ground. Record your phone calls, keep contemporaneous notes, save all emails.

Sevastian Fri

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Round Rock, Texas

It's a scam that charges you a fortune for spyware

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
RemoteCOM is a spyware business that charges you an arm and a leg and only cares about money, not its clients. When I had problems with their monitoring program not communicating with RemoteCOM's server, I had to wait a week and two days to resolve this issue. In the meantime, since the court system requires me not to have access to any electronic devices not actively monitored by them, I could not use my computer and phone despite needing it to pay bills. Regardless of whether I could use my computer or phone during this week and two days, I was still charged for those days for monitoring. That means $18 for service (lol yes, they call this garbage keylogging, screenshotting malware program a service) I never received. Mind you, all of this occurred during my first month as a client. I already paid $50 to have RemoteCOM installed on my computer, $30 to have RemoteCOM installed on my phone, and $80 for monitoring service for a grand total of $160 for my first month. Because I could not use my phone or computer to pay these associated fees and my bill was due on the 25th, I was also charged a $20 late fee. Now my bill is $180 for my first month. It was my understanding that my monthly bill would be $80 afterward. After a week and two days, I finally connected with a technician who began troubleshooting to see why my computer and phone were not reporting to RemoteCOM's servers. It was determined by opening the internet browser, visiting msn.com and yahoo.com a few times, and checking Windows Defender exclusions on the computer that the monitoring program had been damaged, likewise with the phone. The technician informed me that re-installations would need to be performed. I said, "Okay, that's fine. It's free since I already paid for the initial installations two weeks ago, right?" The technician replied brusquely with his memorized script, "When our software is removed or damaged, like in this case, you will be charged a reinstall fee. $50 for the computer and $30 for the phone. Once I have installed our program on your computer and phone, the fees will automatically be applied to your billing." Of course, I am angry because I am working a physically demanding job for $8 per hour and I cannot believe my bill for my first month is now $260. I also have a $190,000 fine to pay in addition to this monitoring crap. I snapped and said, "That's okay. Do what you gotta do. I'll be selling my devices in a couple of weeks and informing my probation officer that monitoring is no longer needed. I have better things to do than deal with this. I have better uses for my money than sending you almost $300 for doing nothing but hacking my computer and phone." I paid RemoteCom $260, and four days later; my probation officer seized my computer and phone because RemoteCom alleged I had tampered with the monitoring software and damaged it in an attempt to circumvent the monitoring program. A serious accusation that could carry serious problems. After two months of waiting, my probation officer returned my devices and said the forensics team had found zero evidence of me tampering with the program. I told her, "Okay, I'll be selling my devices tomorrow. I need to go through my email and get a few important documents to print off first." She granted permission. When I checked my email, I noticed two emails from RemoteCOM showing me a pdf document of my bill. Since I have not had my devices for two months, surely my bill is $0. When I opened the document, I was outraged to see I was STILL being charged for service while my devices were in the hands of the probation officer. My bill: $160. I got rid of my devices and did three years of probation without using the internet. Best decision I ever made. Better off the internet than allowing RemoteCOM to prey on me and take advantage of me like they were doing. According to Austin-American Statesman, Robert Rosenbusch the CEO of RemoteCOM, and his family, who also work for RemoteCOM, have approximately 5,400 devices actively monitored. It's $40 per device per month. $40 x 5,400 = $216,000 per month in monitoring fees. $216,000 x 12 months = $2,592,000. Over two and half million dollars in just monitoring fees per year, not counting installation/reinstallation, late fees, etc. I can only imagine making that much money per year while barely working like the employees at RemoteCOM. I hope you read mine or the reviews on Google before agreeing or staying monitored by RemoteCom. I am trying to save you. I leave you with an article at the bottom that talks about how RemoteCOM puts a man back in prison, and he did not even commit any crimes. Just know that when you agree to be monitored by this company, they may pull a similar stunt. After all, They tried to frame me for tampering with their *** program. Sources: https://www.statesman.com/story/news/crime/2019/10/06/giving-up-privacy-for-probation-many-sex-offenders-monitored-online/259743****/ - Talks about RemoteCOM and I use this website to calculate how much money they are likely pulling in per month from their forced clientele https://www.wired.com/story/sex-offender-registry-online-laws/ - Thanks to RemoteCOM, a man goes to prison over watching a prayer livestream because it was simply connected to Facebook without him knowing. Company is literally out to get you.
View full review

User's recommendation: Stay off the internet rather than deal with them

1 comment
Guest

Not a real company that provides a real product. Company solely exists because people under probation are forced to have their devices hacked by them.

If people were not forced to use them, this company would have went bankrupt a long time ago as nobody in their right mind would voluntarily agree to have keyloggers, GPS monitoring, random interval screenshotting, etc full-fledged spyware on their devices with untold amount of people viewing our most private and sensitive information 24/7. Literal 1984 modern day peeping toms.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article