ReloUK

They knew what the cubic feet of our belongings were before they collected. A previous company had already pelleted and weighed it.

They increased the invoice by £7000 to ship our belongings from the USA to the UK and expected us to pay the difference.

Basically keeping our belongings hostage as we have tried to collect our stuff and place it back into our storage but they are demanding over £4000 for us to collect our things (which are still in the USA)

I would avoid this company like the plague

I would like to hear from other customers who have had their property stolen from this company, as I intend to pursue them via the police. I echo the previous review.

Relocated from UK to Sydney in January 2019. Cargo arrived with over £5000 worth of property missing from different boxes. ReloUK flatly deny any responsibility with no investigation or apology- insulting email response blaming it on us. It defies logic that I would relocate across the world at great expense, to work as a doctor, and then fabricate missing items.

Management complicit.

Boxes incorrectly labelled as 'china and glass' when electrics, tools, kitchenware, silverware, jewellery, watches are missing from within. Thieves.

I have chosen this company to move our belongings from UK to Western Australia as the reviews were very good, however our experience wasn't so good with them. We have been quoted 8-12 weeks for this destination, but it took 16+ weeks, they also provided misleading information when our vessel should arrive and never informed us that our vessel will be unloading our things at Singapore and that another vessel would ship them to Perth WA, so I had to search for information myself and chase them up.

If this would be advised I would have never booked their service because our items have been moved too many times and quite a few things arrived damaged.. Some of our furniture wasn't even wrapped properly and was damaged badly,our nearly new condenser dryer wasn't wrapped at all and arrived bent in few places as if it was thrown out of the container like garbage.

We were moving from London to Cape Town, and chose ReloUK partly due to the very good reviews it had received. Though our initial interaction was great, the overall experience very frustrating.

The quote, organisation, pick up and packing process was great. In fact we forgot a some belongings and ReloUK helped us send an extra box over and didn't charge more. The first few weeks were good, with regular consignment updates.

Then the updates stopped after 3 weeks. We had to email and phone for updates and received the standard official response about boats needing to reach capacity, and very little real information. I was worried and frustrated. After a lot of follow up on our part, our stuff finally arrived, taking close to 4 months. We were neither prepared, nor informed, that it could take so long. We spent a lot of time and money, having to buy stuff we already had, due to the delay. Worst of all, a box has been misplaced, which we are yet to receive, if we ever do. Very upset.

Although it is widely regarded as the most stressful experience in someones life, moving with ReloUK took away the majority of the stress enabling me to concentrate on the rest of the move.

We used ReloUK to relocate our family to Dubai - they were professional and treated us as valued customers. The experience from the quotation to the unpacking in our new home was brilliant.

We cannot fault them - if you are looking to relocate this is the company to use. Friendly, reliable and efficient.

If you're looking for the promised door to door serive, ReloUK are who you are looking for. Having relocated many times (and it having got more stressful as our family has grown) I can honestly say this was the smoothest move.

Relocating a family of 5 was a walk in the park for them, on time, hard working, polite and informative. Any concerns were addressed directly by Paul Hunter, I can not fault them.

Fantastic Company!! Recently relocated to the UAE and can't fault any aspect of the service.

I contracted ReloUK to ship my goods from London to Singapore and its been a nightmare ever since. The goods were picked up on 26th of May with assurance of them being delivered in 8-10 weeks.

Its been 8 weeks already and the goods are yet to be loaded on a ship, forget being delivered. For the last 4 weeks, its been impossible to get hold of anyone in the company to provide me with any update. They have taken full payment incl.

insurance fee taken my goods and are now not responding. PLS PLS PLS STAY AWAY FROM THIS COMPANY

I have used Relouk to move me and my family to Singapore and experienced the full white glove service. My contact, Luke, provided me with all the information and help I needed to put my mind at ease.

they managed to move my whole house with ease and even offered advice on the day, the removal guys were knowledgable and packed our items with care.

My wife and were very nervous as we have never done anything like this before but I can honestly say that we need not have worried at all, the team at relouk are experts at what they do. Use them, you will not be disappointed.

I used ReloUK's service when moving from London to UK and every stage of the 2 month process went wrong. On the day of the pickup the movers were supposed to come at 9am, they got their at 5pm and I had to cancel my leaving party.

While packing my furniture windows were smashed and wall were dinged. after 2 months (1 month pledged) my ($5000) furniture arrived and was ruined and I have now spent 4 months trying to process an insurance claim, that ReloUK do what ever they can to dodge, with an endless list of excuses as to why the claim is invalid. I paid for a premium service and the opposite.

The owner of ReloUK is argumentative, won't assume responsibility and he threatened me on email with legal proceeding if I was to share my story, so I take great pleasure in warning everyone interested in reading this. If you want delays, pay over price, have your belongings ruined, be lied to and threatened, call ReloUK

We paid ReloUK to move our personal possessions from London to Australia (including 'carefully export packing' our property). When the shipment arrived we were horrified to find that framed family portraits had been packed in with 15kg hand weights, smashing them.

Clothes had been rolled around metal coat hangers and dumped into unlined cartons. This caused damage to clothing including holes, permanent creasing and marking.

We advised ReloUK immediately and made an insurance claim however, the insurers would only compensate us for the broken picture frames and not the damaged clothes or shoes as this was the result of ReloUK's poor packing not the actual shipping process. Simply the worst company we have ever dealt with.

shocking level of service, poor packing leading to extensive damage, rude and obnoxious management from top down, excuses all the way, what else !!!! completely underselling certain aspects leading to not being able to rightfully claim for damage prompting me to investigate whether they are licensed to offer products they have no idea on.....in short leave this company alone and especially keep away from the MD who seems to have a very large chip on his shoulder as all he is concerned with is the reputation of his company with what seems like little thought for his clients.