Teresa L Reg

It is the same thing technical difficulty s

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I was told by a unimformed clearly that she couldn't load my prepaid card at the counter they always do. That I have to purchase a reloadit card.

I did tried to make a safe account said I couldn't technical difficulties. So I contacted them they told me can only do one card per device also that it should be a computer not mobile but sometimes works. Needs to be on chrome. I was on chrome never used a reload it card on my device.

Still a month and something later has not been able to fix or get money. Said if I have receipt that I maybe could talk to store I bought it at and call bisness to bisness and if the store would be willing to wait 30 days a refund me the money. Or I would have to have a check mailed it would take least 30 days. I am in a motel was going to use the money the last I had to apply for a apt .

Lost that !

I truly hate this company and will not be using PayPal net spend or any company that uses this theiving lying facade of a company. They have stolen my money period over a year and can't fix tecnical difficulties ***

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Reason of review:
Bad quality
1 comment
Jenevieve Lkl

IVE FOUND THE SOLUTION TO SETTING UP AN ACCOUNT FINALLY! Like so many others.

I purchased a Reloadit Pack hoping I would be able to seamlessly add the cash I had in hand, to my Paypal Prepaid Card. Little did I know, an overwhelming amount of frustration and anger would consume the next 24 hours of my life! My story is identically to most I've seen on here. So Ill get right to the point.

Attempted to setup account using my cellphone. To which the "unable to verify information" message was displayed. Attempted again and was then given the "Device has too many attempts". Then I called Customer Support, and was told I needed to use a laptop with the most recent version of Chrome, also needed to have my cache and cookies cleared in order to create a "Safe".

Attempted those "Troubleshooting Steps" with no resolution. I was still receiving the same error messages. I even called friends and family members within my city, out of my city, and even out of state. Just to see if it was due to my location.

However, they too were receiving the same error messages when attempting to create a safe on the Reloadit Website. Mind you, Im advising them with the instructions that were provided by the Customer Service Rep, and the Reloadit website, as to the best and only way to setup a "Safe". Which was, latest version of Chrome, or Internet Explorer 11, and to make sure the cache and cookies were cleared on computer. So I did setup a Brand New, Yahoo Email Address, and i was using my laptop with cache and cookies cleared, but something told me perhaps the Mozilla Firefox Browser would allow me to set up my "Safe".

I thought,"Hell, the so-called instructions and advice I've been given up until this point has been fruitless, might as well go against the grain and see what happens" And wouldn't you know?! After using Google Chrome to download The Mozilla Firefox web browser. I opened it up, went right to Reloadit website, clicked "Sign Up" entered in my BRAND NEW Yahoo Email account. and KABOOM!

"You have Successfully created your Safe" message appeared! I was then able to add the "Pack" I had purchased from the store by using the 10 digit code under the scratch off. After that, I was informed I needed to add my prepaid card that I wanted the funds added to, on the reload it account. HOWEVER!

Instead of instantly being able to access funds after adding the pack and my prepaid card number, I'm currently still fund-less because they have to "Verify" my prepaid card is one they support on the Reloadit Network. So that's where I'm currently at.

And after reading some info on how long it takes to verify (roughly 3 Hours) I'm in a much better spot now, than I was 24 hrs prior. In closing,,,, MOZILLA FIREFOX WEB BROWSER + LAPTOP + BRAND NEW YAHOO EMAIL = SUCCESSFUL RELOADIT SAFE ACTIVATION!

Anonymous
map-marker Kent, Washington

Confused

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Thought this was like any other prepaid card. WRONG! I wasn't aware that you HAD to load other prepaid cards in order to use this. Grossly disappointed!!!! Wouldn't have wasted my money
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The W
map-marker Chatsworth, California

Scammed and over it

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Reloadit - Scammed and over it

I bought a Reloadit pack at Ralph's grocers today. Asked the guy if it would work for NetSpend.

He said he wasn't sure but he would try. He didn't tell me I was gonna be stuck with this useless card. Went to sign up for the so called "safe". Have never ever ever used this service or registered with their site.

Yet every single time I tried to sign up, I got 1 of 2 error msgs. Called customer service, she said clear browser close and try again, or try from a different device. Still nothing. Now 5 hrs, 5 devices and ,7 different emails later...Nothing.

Called their scam line and told them I would like to report this company as the scammer. I had to report the card as fraud. It mentioned a "refund" on the back of the card. The agent (also useless) told me 30 days for a refund IF my case is accepted.

You literally are depositing money into their company acct and paying them.

Our funds just disappear into a black whole. I am now filling reports with every consumer protection agency there is (I hope will also contact the shady company. I am going to every single outlet that sales these cards and leaving scam stickers on every single pack. Along with/notifying every blog, writing their prepaid partners, blasting it on all social media platforms and anyone else So that people no longer fall victim an outright fraudulent company.

They are blatently stealing people's money. Thousands of dollars! These companies need to learn class action suit are "in" right now. If you have also been a victim and would like to be part of the petition, please email your name, the date of your incident, a brief description about what happened, and the amount you were robbed of to Stop.Reloadit.Scamming@***.com.

Only 40 people are needed to file for a class action....I see here there are over 750 fraud victims.

It's time we do something about these *** companies who don't care about the little people. It's not a website glitch, it's an outright scam!

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2 comments
Guest

I too deposited 300 dallors to the reloadit card.. my story is the same..i could not open the safe..

tried with several emails and devices..i bought mine at safeway on mission street in Spokane wa..they too are blowing me off..

I told them and they continue to sell the scam cards..i think they need to be sued too...they r prob part of the scam.. Michael d hipol michaeldhipol@***.com

Guest

Same here can't open safe any luck yet

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Cary B Klb

Can't Create an Account

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One week ago today, I purchased a total of (4) cards with values of $500 each for a total of $2,000.00, I call the Reloadit customer service everyday, and go thru all the senseless BS of deleting my browser history, creating yet another new email address, and attempting to create a safe account with them. I've followed this same procedure, every consecutive day, for the past 7 day. I still don't have an account. I now have SEVEN new email addresses, and $2,000 worth of reload cards that I can't use. Today, I asked for a refund of my $2,000.00 worth of cards. The customer service rep told me I would get a check in the mail in 30 BUSINESS DAYS!!! LOL I hate these bastards! Is there a phone number where I can talk with someone who has spoken English since they stood at their Mamma's knee?
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Loss:
$2000
Cons:
  • Suck
Reason of review:
Poor customer service

Preferred solution: Create an account that I can use.

Kevin H Ndj

IT DOESN'T WORK, CUSTOMER SERVICE IS A JOKE

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I purchase a RELOADIT card for $35 to reload $35 onto a NETSPEND card. (RELOADIT and NETSPEND are the same company).

I could not create a "SAFE" required to put the $35 onto the reload it card. I received an error message that "too many devices were associated" with the "safe" that it wouldn't let me create or use. Customer service consisted of a series of annoying "reward offers" like a Bahama cruise, etc. The "rewards " you know are a scam.

I was on hold forced to listen and respond to the recorded message. If I did not respond, the call ended. I could not get a live person on the phone. I think this company is a complete scam.

Their mode of operation: frustrate the customer until they are so annoyed, they give up!! THERE IS A REASON YOU CANNOT REPLY TO THERE EMAILS. It's all automated recordings that repeat or end if you do not take an "offer for reward". THERE ARE NO LIVE PEOPLE TO REPLY!!.

I wasted two days trying to get the bogus RELOADIT card so I could have $35. THIS COMPANY IS A FRAUD, A SCAM.

NEVER USE RELOADIT.

My email is khallquist922@***.com. ALL OF US THAT GOT SCAMMED SHOULD JOIN A GROUP AND MAKE SOME NOISE ON SOCIAL MEDIA.

CLASS ACTION LAWSUIT????

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Cons:
  • No one with reloadit customer service spoke proper english
  • Could not load amount on reloadit card no customer service
  • Getting robbed by this comp
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Dallas, Texas

Scammed by Reloadit

Stay away I call them several times hours after purchased, just would not let me set up safe account, you need to clear browser or you need chrome or explorer always something, or try from your lap top or your Android device all these excuses they tell the people that can not get to their money. Reloaded is a scam please stay away. I am no better business bureau but I do demand better business practices and better customer service. They are liars, and thief and they will be that until I receive my money back, and I know that is going to be a up hill battle. Class action law suit I say, what do you all thing that have been taking advantage of by these scammers?
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Anonymous

Sad for Blackhawk

There paks are far from reloadable, and they all lie.
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Zehra e
map-marker Hinesville, Georgia

I'm taking legal action

This company has too many damn unsatisfied customers..and everyone has pretty much the same issues with this technical difficulties b.s.. I had my attorney contact the company and apparently they think that just because certain stipulations are noted in their contract they think that it's ok ..they have another thing coming.lol.. I'm going to have fun with this one .
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Sheryl p Fkz

Reload it sucks

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Everytime I reload money it’s always aggravating. Really??? 4 hours to wait for your money to reflect in your account..never heard of that long, to other reload company. This is unbelievable!!!Wow. Customer service and the company don’t deserve not even a half star. A big O is what u get !
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Brandon D Bly

Poor, cheap, terrible csr's, scam, *** you @Reloadit

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Customer service sucks, company sucks. Took my money. Definately wont do business again. Run to netSpend or Moneypak
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Anonymous
map-marker Jacksonville, North Carolina

Never Again!!!

I bought a reloadit card on Dec 12th tried and tried to get my money off it intill late January. My friends and family tried no body could get a safe. It was ridiculous, i wouldn't wish that for anybody on the holidays for sure.
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Adam b Hmf
map-marker Fort Wayne, Indiana

Did everything ask and..

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Now I'm getting a run around with this *** I will never buy another reload it card it's more a scam loading money to your card should be simple but no it's all a run around do this do that I just want my refund and I'll go pay my damn bills myself thought it would be simple to just throw these cards away until someone with brains comes up with a better solution.
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Anonymous
map-marker Sunrise, Florida

Scam Scam Scam

I guess I should have read the fine print. If your planning on funding more than 1500 in a month this is NOT the company. Tried to send money across the country instead of Western Union just to save a few bucks. Loaded 3500 on the reload packs and guess what its stuck there. To get a refund is 30 friggin days. Then try and talk to the phone people. Unless you speak whatever they speak good luck understanding any of them.
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Steven k Keh
map-marker Fort Worth, Texas

Businesses that are supporting reload it that knowingly have

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I just like everybody else wanted to put money on there credit card like NetSpend but as everyone else has experienced there are many problems involved with the process of reloading your cards first of all I got to the part where I'm in the safe but and completely unable to activate the safe by them saying they sent me a text which was a lie and I have no way now of getting the safe activated nobody answer phone number office phone number can possibly help you with your safe issues there's just a recording that says go online to www. Reloadit.com. I think that in all fairness to the individuals that have been completely screwed over should somehow Target the companies that are selling reload it cards they need to be notified of reloadit constant bad dealings with consumers, keeping your cash tied up, and outright knowingly avoid any contact with them through allegedly difficulties in their website or just flat-out closing the door on you I don't think that we should have to be in position to eat it instead if enough people can get involved contact these big companies or maybe a lawyer will come forward pro bono and get a piece of the pie after we win a class action lawsuit against them if we can get enough people to go all in I'm sign up it's just ridiculous that nowadays with the watch dogs that are supposed to be watching these companies they have them slip through your fingers. I've had enough of this crap I know you have to what's up just let this go by the wayside and say oh well lesson learned F that. Thank you for reading my long-winded review of getting screwed without even a thank you I appreciate you all
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Anonymous
map-marker Northridge, California

"CONVENIENCE YEAH RIGHT!!??"

My safe got frozen only AFTER I deposited $2,000. They asked me for i.d. and receipts I had thrown them away after loading them because in there sites fine print they say get rid of the relaod it cards to prevent fraud. The stores aren't about to go through millions of recieots to find yours trust me I tried. It's been a couple years and I'm assuming they are going to tell me it's to late to get anything back. But yeah the Safe got me for a few thousand and NetSpend, Account Now got me for a couple thousand as well. These companies Advertised "CONVENIENCE"" YEAH RIGHT. They should be in jail. Now I'm going thru the same b.s. with MONEY PAK they got me for $1,000 like a week ago. If u have any action on refunds please let me know.
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