New Reviewer

bought new Reliance heater yesterday, Mod# 6-40-NOCT 400, and the relief valve won't stop leaking

Bought new heater at Ace yesterday, installed everything normally and the relief won't seal off. tired of emptying buckets!
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ID
#4064114 Review #4064114 is a subjective opinion of poster.
Location
Amarillo, Texas

Trying to talk to technical support about a warranty problem

Trying to speak to a human is a joke, almost an impossible task. Been on hold, listening to music for over an hour.

User's recommendation: Usually quality but if you have a problem good luck getting help, been on phone listening to music while on hold for over an hour.

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ID
#2403355 Review #2403355 is a subjective opinion of poster.
Location
Jenkins, Kentucky

Horrible Experience

I purchased a 40 gallon Reliance water heater on 01/25/2018 and when I got it installed, I discovered that it was dead on arrival. After five hours of working on it, trying to find the problem, I gave up and replaced it the same day. The second water heater was a different brand and it went in and works fine since the above date. It went in without a single hitch. When I contacted Reliance Water Heater Company and explained the problem to them, to my surprise, they Blatantly Refused to honor their warranty. They told me that it had to be Hard wired into the Breaker Box, Not plugged into a receptacle that was designed for this application. I tried to explain to them what my background in electricity is but they could care less. They found a loop hole to crawl through to keep from having to warrant their products and they will use it without any regard to rhyme or reason. My advice to everyone is to STAY AWAY FROM ALL RELIANCE PRODUCTS as if you get a lemon, all I can say is GOOD LUCK getting any satisfaction from this company.
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ID
#1178916 Review #1178916 is a subjective opinion of poster.
Location
Ashland City, Tennessee
Cons
  • Reliance warranty sevice
Reason of review
Poor customer service
Loss
$358
Preferred solution
Full refund