New Reviewer

Leaking relief valve

new heater with leaking relief valve, bad all the way around, tired of emptying buckets, gonna put a hose on and run it outside!!!!!!
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#3140605 Review #3140605 is a subjective opinion of poster.
Stinnett, Texas
Preferred solution
new relief valve that doesn't leak!

Trying to talk to technical support about a warranty problem

Trying to speak to a human is a joke, almost an impossible task. Been on hold, listening to music for over an hour.

User's recommendation: Usually quality but if you have a problem good luck getting help, been on phone listening to music while on hold for over an hour.

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#2403355 Review #2403355 is a subjective opinion of poster.
Jenkins, Kentucky

Horrible Experience

I purchased a 40 gallon Reliance water heater on 01/25/2018 and when I got it installed, I discovered that it was dead on arrival. After five hours of working on it, trying to find the problem, I gave up and replaced it the same day. The second water heater was a different brand and it went in and works fine since the above date. It went in without a single hitch. When I contacted Reliance Water Heater Company and explained the problem to them, to my surprise, they Blatantly Refused to honor their warranty. They told me that it had to be Hard wired into the Breaker Box, Not plugged into a receptacle that was designed for this application. I tried to explain to them what my background in electricity is but they could care less. They found a loop hole to crawl through to keep from having to warrant their products and they will use it without any regard to rhyme or reason. My advice to everyone is to STAY AWAY FROM ALL RELIANCE PRODUCTS as if you get a lemon, all I can say is GOOD LUCK getting any satisfaction from this company.
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#1178916 Review #1178916 is a subjective opinion of poster.
Ashland City, Tennessee
Reliance Water Heaters Water Heater
  • Reliance warranty sevice
Reason of review
Poor customer service
Preferred solution
Full refund

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