Tamara B Pxh

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Trouble with fillin out warranty

Reliance Water Heaters - Trouble with fillin out warranty

I just put 1 of your hot water heaters n my home n im tryin to do the online warranty n it says wrong model number n im typing the exact model number thats on this hot water heater. It won't let me do this number so what do I do. If some1 could please call me 304-531-****.i would appreciate it.id like to get this warranty turned in.

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Pros:
  • Works great so far

Preferred solution: I'd like to know why this online warranty isn't workin for me

RALPH B Fjn
map-marker Amarillo, Texas

bought new Reliance heater yesterday, Mod# 6-40-NOCT 400, and the relief valve won't stop leaking

Bought new heater at Ace yesterday, installed everything normally and the relief won't seal off. tired of emptying buckets!

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Anonymous
map-marker Jenkins, Kentucky

Trying to talk to technical support about a warranty problem

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Trying to speak to a human is a joke, almost an impossible task. Been on hold, listening to music for over an hour.

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User's recommendation: Usually quality but if you have a problem good luck getting help, been on phone listening to music while on hold for over an hour

Anonymous
map-marker Ashland City, Tennessee

Horrible Experience

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I purchased a 40 gallon Reliance water heater on 01/25/2018 and when I got it installed, I discovered that it was dead on arrival. After five hours of working on it, trying to find the problem, I gave up and replaced it the same day.

The second water heater was a different brand and it went in and works fine since the above date. It went in without a single hitch. When I contacted Reliance Water Heater Company and explained the problem to them, to my surprise, they Blatantly Refused to honor their warranty. They told me that it had to be Hard wired into the Breaker Box, Not plugged into a receptacle that was designed for this application.

I tried to explain to them what my background in electricity is but they could care less.

They found a loop hole to crawl through to keep from having to warrant their products and they will use it without any regard to rhyme or reason. My advice to everyone is to STAY AWAY FROM ALL RELIANCE PRODUCTS as if you get a lemon, all I can say is GOOD LUCK getting any satisfaction from this company.

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Loss:
$358
Cons:
  • Reliance warranty sevice
Reason of review:
Poor customer service

Preferred solution: Full refund

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