Reliance Water Heaters

I bought a 40 gallon hot water tank 2years ago it was a reliance it didn't work at all so ace hardware in grove city pa had give me another one now it doesn't work the water will not stay hot I want to know what can be done about this I have both boxes they came in my name is Theresa Hailey my address is {{redacted}} (7** -**4-9184 )

I just put 1 of your hot water heaters n my home n im tryin to do the online warranty n it says wrong model number n im typing the exact model number thats on this hot water heater. It won't let me do this number so what do I do. If some1 could please call me 304-531-****.i would appreciate it.id like to get this warranty turned in.

Bought new heater at Ace yesterday, installed everything normally and the relief won't seal off. tired of emptying buckets!

Trying to speak to a human is a joke, almost an impossible task. Been on hold, listening to music for over an hour.

I purchased a 40 gallon Reliance water heater on 01/25/2018 and when I got it installed, I discovered that it was dead on arrival. After five hours of working on it, trying to find the problem, I gave up and replaced it the same day.

The second water heater was a different brand and it went in and works fine since the above date. It went in without a single hitch. When I contacted Reliance Water Heater Company and explained the problem to them, to my surprise, they Blatantly Refused to honor their warranty. They told me that it had to be Hard wired into the Breaker Box, Not plugged into a receptacle that was designed for this application.

I tried to explain to them what my background in electricity is but they could care less.

They found a loop hole to crawl through to keep from having to warrant their products and they will use it without any regard to rhyme or reason. My advice to everyone is to STAY AWAY FROM ALL RELIANCE PRODUCTS as if you get a lemon, all I can say is GOOD LUCK getting any satisfaction from this company.