map-marker Fairburn, Georgia

Deplorable Customer Service

I called to get a rate quote for pickup. The man who answered the phone, without taking a breath immediately starts yelling saying "that is impossible to give you a rate quote, you have to get in the vehicle, we don't know where you are going, we get this question a thousand times per day". I stated that I had never used a cab before so how was I to know the process. I said you are the professional-term used loosely, the caller then hung up the phone. What service is that? I don't think anyone should EVER use Reliable Taxi Service
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1 comment

When you asked for an estimate, you should have known enough to tell where you were and where you wanted to go. Then they could have given you an estimate.

There isn't any way that they could give you an estimate without that information.

Even if you had never used a cab before you should have known that much. You came across as being mouthy when you told him he was the professional.

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