Reliable Heating and Air
Reliable Heating and Air Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Reliable Heating and Air has a 1.0 star rating from 1 review; consumers are mostly dissatisfied, citing high price levels, poor customer service, and product/service diversity concerns, with recommendations warning future customers to avoid the company.
Key Takeaways for Future Customers
- Check Reliable Heating and Air reviews for reports about service quality and responsiveness.
- Expect potential disputes over responsibility for damage when hiring this HVAC provider.
Negative Feedback / Risk Areas
- Recurring customer complaints about refusal to accept responsibility for damage and mold after service.
- Poor customer service handling of urgent health-related concerns and slow management response.
Positive Feedback
No positive feedback appears in the provided review information.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Reliable Heating and Air has a 1.0 star rating from 1 review; consumers are mostly dissatisfied, citing high price levels, poor customer service, and product/service diversity concerns, with recommendations warning future customers to avoid the company.
Key Takeaways for Future Customers
- Check Reliable Heating and Air reviews for reports about service quality and responsiveness.
- Expect potential disputes over responsibility for damage when hiring this HVAC provider.
Negative Feedback / Risk Areas
- Recurring customer complaints about refusal to accept responsibility for damage and mold after service.
- Poor customer service handling of urgent health-related concerns and slow management response.
Positive Feedback
No positive feedback appears in the provided review information.
Turn one complaint into a collective action
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Verified Reviewer
They are responsible for part breaking and resulting damage but refuse to accept responsibility
- - In April the check valve broke, flooding the closet and risking mold.
- - Reliable replaced it but did not dry the area, enabling mold and rust.
First, I wouldn’t recommend this company. After what I paid for their system and their “promise” to me, and their so-called integrity, they have left me all alone, and left me to deal with mold they should’ve taken care of. Steer clear.
I opened the closet several months ago and there is mold growing on the walls, on the duct insulation, and other places in the closet. I had a mold specialist come out who actually opened the AC system. The fan inside was rusted and there was rust on other metal parts. I sent Reliable pictures of everything.
Even the new Aprilare filter I had their technician put in in April was still damp and rusted when checked in September. My contract with Reliable says the warranty is not void if I have other companies service my system. And it has been maintained the last three years by another company. I let Reliable know at the beginning that I had severe asthma and a lung disease so wanted this taken care of quickly.
They have been dragging me back and forth for three weeks and have finally said that since another company has been maintaining my system that the broken part is not Reliables fault and will not do anything. This is an original part of the system and the other company had nothing to do with this part breaking. I had asked all along for Reliable to have management come out and look at it but they couldnt be bothered.
So they are leaving an ill, elderly woman to take care of something contractually they are responsible for. And now I am going to seek legal action because they are in the wrong.
User's recommendation: My recommendation to future customers of Reliable Heating & Air is to run away. Since becoming a corporation they obviously don’t care about their customers.
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