Timaya
map-marker Phoenix, Arizona

Great Customer Assistance from Payton

Had all the correct answers to my questions about master cylinder kits and slave cylinders. I purchased 2 rebuild kits for two masters and 2 slave cylinders. Because she had all the correct answers. If I was her supervisor, I would give her a raise. She was friendly and knowledgeable. Thanks for correct parts and great service
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User's recommendation: Contact Payton.

Anonymous
map-marker Philadelphia, Pennsylvania

Terrible customer service people do not know what they are doing answering phones do not returnncall

Tried to order tractor canopy I found on lie from them Had some questions talked to a person named Peyton Never got back to me with answers to questions. Left at least r3 messages Past experience with co was good Now they are terrible
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User's recommendation: Good luck

Dwight C Fdt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Parts are cheap junk. No service after the sale.

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Ordered a steering cylinder. First off the clamps and bolts were cheap. The bolts stripped before the clamps were tight enough to hold the ends. I finally took the clamps off of my old cylinder. Then when I thought I was done, I started the tractor and the cylinder leaked. Customer service wants me to buy another one and send the leaking one in. Or send it in so they can inspect it and perhaps replace it. So I either pay twice or I'm without the use of my tractor while they decide if they're going to replace it or not. And this is during hay season, so neither option is good.
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Loss:
$125

Preferred solution: Deliver product or service ordered

User's recommendation: Do not use reliableaftermarketparts.com

2 comments
Guest

Hi Dwight. Thank you for your comment.

We are sorry to hear about your disappointment in our return process. I can assure you that we have one of the best return policies in our industry. If you don't like the part or it doesn't work as you thought then you can return it for an exchange or full refund. Just like with all other organizations, a company will not send a new items or issue a refund/exchange without the original item back.

We were/are more than happy to assist with your return.

Please feel free to give us a call or chat with us online. - Reliable Aftermarket Parts

Guest
reply icon Replying to comment of Guest-2257721

After months of waiting for resolution, I have to say you have the worst customer service I have experienced in over 50 years.

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Anonymous
map-marker Ann Arbor, Michigan

RELIABLE Aftermarket Parts

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Reliable and hard to find aftermarket parts. Free Shipping. Worry free returns. They offer parts for Tractors, Golf Carts, Go Karts, Construction and more! Customer service is available via email, phone, and online chat. It couldn't be easier to get assistance with parts that need to be ordered.
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User's recommendation: Have the original OEM number or part number for matching on our Aftermarket Parts website.

Anonymous
map-marker Vancouver, British Columbia

Fed up with incompetence

these people are terrible , there catalogue is full of errors, i had to email them several times to get part number. they screwed up shipping costs, they sent 3 of 4 parts the last part i have never received, there answer was to return part for refund.
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User's recommendation: DONT DEAL WITH THEM

2 comments
Guest

Thank you for your comment. I can assure you that our customer service is top notch and that we offer worry free returns.

Please reach out to our customer service team. This can be done via phone or through online chat.

We do greatly appreciate your business and want to make sure this is corrected for you. -Reliable Aftermarket Parts

Guest
reply icon Replying to comment of Guest-2257713

Um no. You have the worst customer service I have ever experienced.

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Lawrence H Twy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Howell, Michigan

Refund has been REFUNDED!

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It took me about 7 months but, with the help from Donnie that works there, he got everything cleared up... I THANK YOU! Donnie
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Pros:
  • Fast delivery
Cons:
  • Slow refund

User's recommendation: Their products are good quality just be sure to keep in touch...

1 comment
Guest

Hi Lawrence. Thank you for the comment and letting us know how we are performing with our timeliness of refunds.

I appreciate the feedback and am passing this along to our management team.

I am glad that you were finally made whole and we do hope to work within you again in the future. - Reliable Aftermarket Parts

Lawrence H Twy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

$105.= REFUND

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Updated by user Jan 01, 2022

Since I started this on your site (pissedcustomer) I have emailed them again and once again reply... A phone call to the company put me on hold and never came back...

Called again and no answer... How can they get their product back and keep my refund, can someone explain that to me? I'm thinking of calling the BBB in their county or getting an attorney but that costs more than I can get back... I appreciate any help in this matter...

Thanks Again for Your Time! Lawrence 1/1/22

Original review Dec 02, 2021
I've been waiting for someone to communicate with for another week or so... First, June 8th.

Jennifer assured me that this kit would fit my mower deck... On June 10-15 I phoned and Jennifer passed me over to Justin to look into if this kit I purchased was the right one... I called him back because he never called me back... This is still in June 2021...

I got his voice mail but never heard back... I purchased this kit to redo my mower deck this winter but we had a lot of rain and I couldn't mow so I started on my repair... "To my SUPRISE the kit would not fit" Now my return is after eBay's return policy, but reliableaftermarketparts.inc sent me a return shipping label that I ask for and shipped the kit back... Now I've been passed to Donnie and he seemed to want to help me...

After a couple of back and forth on the phone now Donnie wouldn't answer or return my phone calls! They have their kit back, now I want my refund back! I think I've been more than patient, the 30 days for my return should have been done way back in June 2021...

Through no fault of my own is this my fault, I was assured this was the right kit! Holidays are here and I could use my money...
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Loss:
$105
Pros:
  • Fast delivery
Cons:
  • Slow refund

Preferred solution: Full refund

1 comment
Guest

Hi Lawrence. Once again.

Thank you for your comment.

I am glad this was able to be resolved. - Reliable Aftermarket Parts

Anonymous
map-marker Port Huron, Michigan

Junk parts

I ordered a starter for my Ford tractor on May 2 got it May 3 I only live about 50 miles from them. I called them May 3 the started drive is stuck out the starter was broke! They said they would send me a return label I had to remind them 3 days later to send it. I got the label send it back May 6 waited a few days after waiting for a few days nothing called them they said[ THEY COULD NOT GIVE A REFUND THEY HAD TO SEND IT BACK TO TAWIAN TO GET IT CHECKED OUT AND THEY COULD O.K THE REFUND] IT does not say in their refund anything about that! And the thing that answered the phone their LAUGH at my wife when she said refund. This company is a JOKE...………………………!
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Reason of review:
Return, Exchange or Cancellation Policy
1 comment
Guest

Thank you for your comment. As there is no name or order number in this post I cannot look into this complaint.

That being said, since 2019 we have improved our process and customer service department. I understand your frustration with the return label and refund. We do greatly appreciate your business and do acknowledge your valuable feedback.

If there is anything we can assist with in the future, please give us a call or chat online. - Reliable Aftermarket Parts

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