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RelayRides - Denied
Denied - for no reason. I meet all of their requirements but was denied a membership. I gave them my social security number, address, photo of my license, photo of my face, and credit card information and they are unable to disclose a reason why. I understand this has...
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Anonymous

Anonymous The same thing just happened to me in Kentucky.

I have never expected such an unprofessional attitude from Turo. I was on hold by your customer representative from past 30 min so that I could connect to Miss Kristen in claims department but after waiting for so long my phone was disconnected by Turo. Not to mention...
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1.0
I didn't like
  • Terms and conditions
  • Relay rides evasive policies for damage claims
#862819
Reply to reviews
The turo website is now hobbled compared to what relay rides used to be. You used to be able to contact a car own to get answers to questions like whether a car was smoke free or if you could wiggle in a few extra miles, etc. That ability to contact is now gone. IF you...
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Short Review for November 19, 2016

#958109
My membership was decline, I met all the requirements. My account was hacked, I will never use your service again y'all can kiss my *** *** *** I will tell all my friends and family not to news Turo again they *** suck *** heads.
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Other Product Review

#787825
1.0
Terrible!! Ripped off by over $1,000. AVOID!!!
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Other Product Review

#734041
1.5
Great concept with flawed execution by snot nosed kids with Uber dreams. Changing the name won't help this company.
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Other Product Review

#684749
1.6
They have too many technical gliches,, non existent cust service....how do ubdeal with peoples personal property yet dont answer phones or respond to people for days.......they operate in the dark ages.
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TERRIBLE company. I am a host through Airbnb and love the all the new sharing apps out there. This one is DO NOT USE for sure. I returned my car in tip top shape yet the owner filed a claim. Turn states that it can withhold AT LEAST $300 even if you win the case!! It...
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Anonymous

Anonymous Never use Turo, they charged me for damage and they did not show any evidence. I warn you that you can be next sufferer.

1.0
I didn't like
  • Some of the terms and conditions
#848258
Reply to reviews
I thought it was an awesome idea to be able to rent a nice car for a decent price. Then I rented a very nice Jeep Wrangler and returned it without any damages. The car owner filed a false claim for 800 stating the vehicle was damanged. He posted Picts of a jeep that...
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Anonymous

Anonymous Hi, Jonesbro!We had same, very similar problem.Still talking to Turo, but soon might be starting with lawers/finanical security authorities. Would you like to join the effort,...

Well, check this out. I joined Turo. Didn't rent for a while. Decided to give them a try when I was out of town. Paid the rental fee plus a delivery fee, money came out instantly from my credit card. On the way to get the car I am told the owner canceled and my...
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Anonymous

Anonymous Not true,, I am an owner with Turo since many years and Most of my customers are color people and not white .. please be fair .. I know they are restrict but it is a risky bus...

Anonymous

Anonymous I would avoid Turo as there customer support is very poor

They have changed their name from RelayRides to Turo. Rented out a Toyota Prius for 3 months. Car was in good condition, but major problem with the way Turo operates. They allowed a woman who doesn't own the car to create a Turo account and rent out the car with...
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This company should be shut down. A couple of months ago, my car was totally unreliable until I could get it fixed, and I signed up for Relay Rides. I found a vehicle to rent for a week. In the middle of that week, I was informed that my own car wouldn't be ready when...
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Anonymous

Anonymous If her name was Klyie you will always be treated this trash, ignored or get a cancelled membership!

Rented my suburban for 2 years and it went well. Suburban got wrecked. Turo doesn't want to pay. Sad!! Insurance not good.
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Anonymous

jess Relay Rides did the same thing to me. When a renter totaled my Prius the company Relay Rides insurance refused to pay me a dime. I was so upset that I finally retained a law...

Anonymous

Jess Hi, the same thing happened to me! I was upset enough about it to find a lawyer who would take my case. He asked me to look around and see who else has had this problem (cla...

Since Friday night I have tried to rent six different vehicles for obvious days that had not been blacked out by the owners. Well it seems that it is a policy that owners don't have to meet nor live up to the expectations of the customers. Six times I was simply told...
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