Relax The Back

When spending thousands on a chair don't double talk the customer. If you do, expect disappointment and cancellations.

I've made multiple visits to the Quarry location in San Antonio, bought a number of pillows and cushions from them. I wanted to replace an old pillow with the Contourgel Back Sleeper.

Problem is, I didn't know if I needed the standard or thick size, so I needed one to try out. To date I have not gotten one phone call back, and every time I go in I hear a different story in a very dismissive tone. A few examples:

"It's discontinued and we can't get it anymore." Wrong. There is an older version discontinued, being replaced by the newer version.

"It's brand new, we haven't gotten any in stock yet." It's been over a year now.

The salesperson said he would call me when they got them in. I am still waiting. You can't even get a demo so I can order one online?

No follow through, no ETA.

I'm done waiting around for your customer service to get their act together - it might be a great product, although after my experience with the PureFit Adjustable Wedge Set (very uncomfortable for anything more than 5 minutes, foam not dense enough to support adults over maybe 150 lbs) I will not hold my breath, and will certainly not buy sight-unseen. I see Tempur has a competing product that should be available a great many more places, and I have a good experience with my mattress from them - guess who will be getting my business.

Thomas Brisco of the 61st and Memorial location sold us a wonderful comfortable chair today. We sat in several comfy chairs and had expert how to use instructions on each one.

Very friendly and polite staff here a Relax the Back.

Get in there and give your back the rest that you’ve been looking for. Tell him _Bob sent you!

received a contour Gel pillow it was not thick enough so I called for a return authorization. was told management had to review my request for an even exchange.

wait for return instructions. received the instructions saying to return the pillow to Chino Ca. I live in NY. there are stores all over the East coast That I could have sent it to.

Shipping a pillow from NY to Ca. via UPS costs $63.00, I did slightly better at the Post Office at $38.00.

Then i receive another text 1 hour later saying the exchange was approved, and I would receive a new pillow and a return label pre paid. If that's not enough they have received the returned pillow according to the tracking, and my new pillow hasn't even shipped yet.My advise find another Company to Relax your Back this is a terrible Co with very poor customer service.

This business is a total fraud on consumers. They sell Chinese made *** chairs and don’t back it up with service when their *** breaks.

Don’t waste your money on these *** *** *** *** *** *** *** ***

OK here are some more details - we contacted the store off of Royal Lane in Dallas and they could not recommend a service firm foe either of the 2 $3500 zero gravity chairs we purchased - what else do you want ***

OK - *** you - *** you - *** you - *** you - *** you - *** you - *** you - *** you - *** you - *** you - *** you - *** you & double *** you & triple *** you

I WENT TO THE STORE ON STEVENS CREEK IN SAN JOSE CA. A WHILE BACK TO RETURN A COUPLE OF ITEMS, AND WAS APPALLED THE WAY THE GIRL IN THERE TALKED TO ME.

MY WHOLE FAMILY HAS BEEN GOING HERE FOR YEARS, BUT NOW NONE OF US WILL EVER GO HERE. AFTER TWICE OF GOING BACK WONDERING WHERE THE CHECK WAS, THEY WERE GOING TO SEND ME IN 3-5 DAYS, I WENT BACK AFTER 7 DAYS AND WAS TOLD OH WE HAD THE WRONG ADDRESS AND RE-SUBMITTED THE CHECK TODAY. NOW HOW DID SHE KNOW IT WAS A WRONG ADDRESS? THEN SHE SAID IF YOU DON'T GET IT IN 3-5 DAYS JUST GIVE US A CALL.

SO ON MY WAY OUT I SAID I'LL DO BETTER THAN THAT, I'LL BE BACK TO GET A CHECK. SHE SAID DON'T YOU THREATEN ME. THEN I WENT ONLINE TO CORPORATE AND SHE GOT ON AND PRETENDED TO BE THE OWNER AND SAID DON'T EVER COME INTO THIS STORE OR WE WILL CALL THE POLICE. THEN WHEN MY MOM CALLED TO FIND OUT ABOUT HER CHECK 6 DAYS LATER, SHE HAD ENOUGH NERVE TO READ THE E-MAIL I SENT TO "CORPORATE".

WOW, SHE MUST HAVE SOME ISSUES WITH OTHER CUSTOMERS, OR HERSELF. SHE NEEDS MEDICATION.

Bought a very expensive office chair about 4 years ago from Relax the Back in OKC, OK.. It has saved my spine.

Bought a bed from Jim at same OKC store a week or two ago, and I am very impressed. Went back for a pillow, and I must say, it made the sleep even better !! I am a 68 yo trial atty who has and still rodeos. My body is pretty beat up .

I have been miserable with every other chair OR bed my wife and I have purchased.

These purchases have made my body feel 75% better and thereby made me more productive. The money I make as a result of the comfort I have been afforded by these products has more than made up for the cost.

I purchased an inversion table at relax the back in willow grove pa and would never do business with the store again . They charged me a 10 % restocking fee and two delivery charges one for delivery and pick up . The sales manager is very rude and they are not a good store to do business with

I purchased a Tempurpedic mattress at Relax the Back in Fort Lauderdale. I came with a 90 day full refund warranty. Every night that I slept on the bed I woke up with neck and back pain. The store convinced me that I had to try it for at least 30 days in order for the bed to be broken in. I wanted to give it a chance so waited passed 60 days to return to the store and ask for a refund.

First I found that not everything I purchased was included in the return policy so the return actually ended up costing me $500.

Then, after committing several times to arrange a pickup of the bed they delayed this for weeks until I started calling them twice a day. When they finally scheduled a time for pickup they were a no show. I called the dispatcher who said he'd check on it and call me back. There was no call back. I still sit here with a bed I don't want having to sleep in my guest room and them holding and making interest on my $5000 while they create delay after delay.

My recommendation is to never get involved with this company.

I went to the store as a result of a sale postcard that was mailed to me. I asked if they had a mattress on sale and was told by the manager that the mattress that I wanted was on sale (it was a lightly used floor model) and was available in their warehouse. I spent at least 45 minutes in the store discussing and comparing mattresses and making this purchase. The manager said he knew the particular mattress I wanted was in stock, but in addition to that, he checked the computer to confirm it was in stock and entered the information into the computer. He told me twice that I could not cancel or return the mattress; that sales are final. I was charged $1,678 for the mattress set. We set up a delivery date for the following Monday.

Several hours later, he called to tell me that in fact the mattress they sold to me had been sold to someone else. I said "well that's fine but you can just send me another one of the same kind". He said no, the sale price only applied to the one I bought. I reminded him that sales are final and that we had a contract, and that I had spent a long time in his store, he had checked inventory before selling to me, and had made clear that I was making a commitment with my purchase. He said no, sorry, I would have to pay full retail if I wanted the mattress I bought.

I called their national office, and a manager of their customer service line told me my request was very reasonable and that she was very confident they could fix this problem and that I would be pleased with the outcome, and that she would get in touch with them and that I should be hearing from them the next day. The next day the store called to tell me they would give me a 25% discount on another mattress. I said no, all I want is what I purchased for the price I purchased it. He said "I'm sorry that we can't do business".

I called the national office again and the manager there then said "look, we don't own that store, it's a franchise and we can't force them to do anything but I'll try again." Two days later, I haven't heard anything. The fact is that ANY national brand would absolutely honor the price a customer paid for something in the exact same factual situation. A sale is a contract. The item I bought is not discontinued; they have many more of these. Resolving this is extremely simple, but instead it's a big fight. This is the way a poor, unsuccessful, financially desperate company would act, and/or a company that has not the first clue about customer service or integrity. It reflects both on this store individually as well as the brand. I will be reporting this to the BBB and all other relevant authorities. I would highly recommend not doing business with this store, given the fact that they do not believe their promises need to be kept. It reflects on their business integrity as a whole.

I have emailed Relax the Back twice after ordering what I thought was an e-gift card. Luckily, it arrive 10 days later one day before Christmas on the 24th.

I emailed immediately after purchasing the gift cards online on the 14th and have yet to hear from them. Emailed again on the 24th and today. Have left a message online. Will be calling tomorrow since apparently they are not available on the weekends.

The gift cards were a gift, and they do not work online. I will never shop with this company again. They do not deserve my money if they can't take a minute to respond to me.

After visiting the website which states all products are returnable at no charge, I decided to shop locally to support local franchise. I ordered a zero-gravity chair from their list of offerings.

It arrived 3 weeks later than promised, I cancelled order. They refused to refund my money, saying chair was non-refundable. This policy was not mentioned during time of sale, nor was it printed on my order anywhere.

They were very nasty and difficult to work with - I would recommend you only use national website if you live in Omaha area. Please be aware and protect yourself!

I purchased over 10 thermarest self inflating backrests with lifetime guarantee. Store owner (beverly) states she will not honor lifetime guarantee in future.

Owner was belligerent. I said I had bought approximately 12 backrests. She said I was a not truthful. When I protested that she could not retroactively change a warranty she said that was her choice and threatened to call the police if I did not leave.

While I upset, I did not act belligerently to warrant police eviction from a store, particularly one that I had purchased numerous items and referred numerous clients. unfortunately, I doubt I will make such referrals in the future.