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Relax Inn

Relax Inn

www.relaxinnme.com
What is your customer experience with Relax Inn?

Relax Inn Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

The aggregated score is 1.2 star rating from 3 reviews; consumers are mostly dissatisfied and cite high price level, cleanliness failures, pests, and poor towels and blankets.

Key Takeaways for Future Customers

  • Check recent Relax Inn reviews for cleanliness and service before booking.
  • Expect possible difficulty obtaining a refund or resolution from front desk customer service.

Negative Feedback / Risk Areas

  • Recurring complaints about dirty rooms, bedbugs, cockroaches, and soiled linens.
  • Frequent reports of rude front desk staff and refusal to process refunds.
  • Noise, security issues, and inconsistent availability of promised amenities.

Positive Feedback

Guests note the location as a benefit despite service and cleanliness problems.

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Media from reviews

Relax Inn - Poorly cleaned
Relax Inn - Bugs in roomRelax Inn - Bed bugs
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Anonymous
map-marker Fort Wayne, Indiana

Poorly cleaned

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AI Highlights
  • - The room was dirty and not cleaned; one room had no refrigerator.
  • - Shelf fell at night; doors slammed with yelling and smoke/drug smells.
Relax Inn - Poorly cleaned

The tube was disgusting and not clean properly. One of the rooms that I got didnt have a refrigerator , In the middle of the night a shelf fell down.

The room was not appropriately clean like they should have been, Doors slamming all night long people yelling in the hallways, The reason I need to stay there is because of the high water. Very poor service and youre not open all night long. was locked out and had to go to the other side to get her to walk over and redo my card so I could get back in Very frustrating the remote didnt go to the tv very bad response. By far the worst place to spend any money.

Theres people that smoke in there, you can tell people are doing drug you can smell it. Would NEVER be staying there again.

User's recommendation: Don’t stay there

View full review
Edward P Gck

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Marshall, Illinois

Bugs in room

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AI Highlights
  • - Bedbugs and cockroaches in the room.
  • - Marshall, IL; after a 10-hour drive, no manager to refund; bath mat and sheets dirty.
Relax Inn - Bugs in room
Updated by user Sep 29, 2024

Not a word in response to my complaint, this hotel just doesn’t seem to care that their rooms have bugs and soiled linens

Original review Sep 14, 2024

Hi

I am staying at your location in Marshall Illinois and there are bedbugs and cockroaches in my room. I have been driving for 10 hours and just wanted a clean comfortable place to rest before another days drive tomorrow.

Now I have to go to the front desk, ask for my money back and go find another hotel. This is not how I wanted to spend my time tonight.

I talked to the front desk and they said there was no manager around to give me a refund. The bath mat was so dirty and soiled I took a picture and it was the same condition for the sheets

Loss:
$100
Pros:
  • Location
Cons:
  • Blankets
  • Dirty
  • And towels

Preferred solution: Full refund

View full review
Tane Ton

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Talk to someone

AI Highlights
  • - The staff were rude about service dogs and the paperwork.
  • - They charged a pet fee and asked me to leave on Thanksgiving despite proof of service dogs.

The older grey haired lady was just rude and nasty to me from the jump. Show me on the phone she had three rooms.

To my face less than 5 minutes later she said she had none till I told her I was one of the ones I called. I have two service dogs which I didn't have right at that moment with me tell her I would bring the paperwork back when I came back with them next morning at 8:00 a.m. I was out with them and she yelled at me about the paperwork I had to tell her that the lady got a copy last night and she barked at me about cleaning up after which I had two bags in my pocket well I'm tired of you she did nothing but be rude crude and socially unacceptable tell me I need to get a dog sitter so I did between her and his mom they decided no he couldn't do it in the room was just as nasty as her attitude and to top it off she told me Thanksgiving Day I had toleave the next morning even after giving her the paperwork prove their service dogs through New Horizons she is still going to charge me a pet fee I couldn't get clean sheets clean towels clean blankets nothing and she always had some excuse on why I couldn't and the last night that I was there , someone was banging on the wall from 2am till 5 am someone was pushing a shopping cart in front of my window I know that old gray hair lady come past my window a couple few times that night . then I understand my dogs are barking she tried to use the excuse about the deaf guy next door and the lady on the other side of me has seizures.

Waiting next door went to work before I did and got back after I was off work and how is my dogs going to bother a deaf guy even if they had to call the paramedics when she tried to use for an excuse too.

Housekeeping could have come in while I took the dogs for a walk she didn't have to wait till I was at work to have to go in or should I pick the day off and came in and clean but I guarantee you I left that room in way better shape than what I got it hole in the bathroom door stuff that look like boogers on the walls I vacuum to toenails and I never clipped mine when I was there. I paid $360 a week to be treated like *** and live in a nasty room

User's recommendation: The gray hair lady at the front desk it's just weird curtains of being acceptable the rooms are filthy they're gross

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Tane Ton

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Talk to someone

AI Highlights
  • - The front desk was rude about my two service dogs and paperwork.
  • - Room dirty with roaches, dirty sheets, and told to leave on Thanksgiving.

When I got there I asked lady about the room they had for rent she said they didn't have any I told her I was the one that called she said she had three told her I have two service dogs I'll bring the paperwork when I came back with them and I did the lady at the front desk took a copy she didn't know that and the next morning when she seen me she chewed my *** out and then when I told her to go look she snapped back I hope you clean it up after him I produced two plastic bags to show her that I was about 2 hours later she bitched me for not having the shot records I apologize I said I didn't realize she didn't get a copy of them and produce them for she told me I need to get a dog sitter so I did but between her and his mom they decided that he was not allowed she proceeded just to be ugly to me the whole time I was there and when I spent water in my blanket I wasn't even allowed to have any blankets I didn't get no clean sheets I didn't get clean towels but once and that was in the two weeks I stayed there the room was filthy it look like boogers on the walls the bathroom door had *** in it still had writing on it from some kids I watch The Cockroach come out of the light socket and then to add to her rudeness she tells me on Thanksgiving Day I have to get the *** out the next day I am mentally disabled my dogs are all I have and for her to be that rude ugly and nasty to me not even knowing me is just unreal and for her to interact with the public like she does I don't see how she keeps her job remind you it was from the jump start she was that rude and nasty to me

User's recommendation: Rooms are nasty and the older gray hair lady her attitude and her personality is just as nasty

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Edward P Gck

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bugs in room

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AI Highlights
  • - Bedbugs and cockroaches are in my room in Marshall, Illinois.
  • - After a 10-hour drive, I want a clean place and to get a refund and find another hotel.
Updated by user Sep 20, 2024

Not a word from them, i guess they don't care

Original review Sep 13, 2024

Hi

I am staying at your location in Marshall Illinois and there are bedbugs and cockroaches in my room. I have been driving for 10 hours and just wanted a clean comfortable place to rest before another days drive tomorrow.

Now I have to go to the front desk, ask for my money back and go find another hotel. This is not how I wanted to spend my time tonight.

View full review
Tnyiya W

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker West Memphis, Arkansas

Bed bugs

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AI Highlights
  • - Bug found crawling in the room within 25 minutes of check-in.
  • - There is a photo and video of the bug on my baby's shirt.
Relax Inn - Bed bugs
Contains 1 confidential file for company representatives

I checked into the room an not even 25 mins I was getting ready to leave an take my son to get him some food an he grabbed his shirt an saw the bug crawling even have picture an a video of it crawling on my baby tshirt

Loss:
$67

Preferred solution: Full refund

User's recommendation: Don’t get a room there rude customer service

View full review
Sally C Ukv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Flagstaff, Arizona

Poor customer service in Flagstaff

AI Highlights
  • - Front desk charged my Visa and refused to reverse after noting visitors aren’t allowed.
  • - I did not stay there and I will report to the BBB in AZ.

The Front desk clerk ran my visa card

Later he told me that a visitor is not allowed on premises. I took the room key back to him and told him to reverse my visa card charge back into my account.

He said he is not going to reverse the charge for me. I feel that this is a scam. This person is not willing to reverse my money back into my bank account.

I will report this to better business bureau in AZ. I DIDN'T STAY AT THIS MOTEL AT ALL.

Loss:
$83
Cons:
  • Never stayed there

Preferred solution: Full refund

View full review
Anonymous

They won’t wave fees

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AI Highlights
  • - Advertised as clean, the room had roaches and dirty linen.
  • - The bathroom tub, rug, chair, and curtains were dirty or ripped.

This hotel was the worst hotel I ever booked online I dont know the area never been there and they advertised nice room with clean everything and when I got there from ct they had roaches the linen was dirty the bathroom tub was disgusting with a lot of visible dirt the rug was nasty and the chair they had there all the curtains was ripped and dirty and every room look the same they dont value you there customers there just trying to make money because its not worth ever staying there

User's recommendation: Don’t book

View full review

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