Sally C Ukv

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Verified Reviewer
| map-marker Flagstaff, Arizona

Poor customer service in Flagstaff

The Front desk clerk ran my visa card Later he told me that a visitor is not allowed on premises. I took the room key back to him and told him to reverse my visa card charge back into my account. He said he is not going to reverse the charge for me. I feel that this is a scam. This person is not willing to reverse my money back into my bank account. I will report this to better business bureau in AZ. I DIDN'T STAY AT THIS MOTEL AT ALL.
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  • Never stayed there

Preferred solution: Full refund

Tnyiya W

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Verified Buyer
| map-marker West Memphis, Arkansas

Bed bugs

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Relax Inn - Bed bugs
Relax Inn - Bed bugs - Image 2
I checked into the room an not even 25 mins I was getting ready to leave an take my son to get him some food an he grabbed his shirt an saw the bug crawling even have picture an a video of it crawling on my baby tshirt
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Preferred solution: Full refund

User's recommendation: Don’t get a room there rude customer service


They won’t wave fees

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This hotel was the worst hotel I ever booked online I dont know the area never been there and they advertised nice room with clean everything and when I got there from ct they had roaches the linen was dirty the bathroom tub was disgusting with a lot of visible dirt the rug was nasty and the chair they had there all the curtains was ripped and dirty and every room look the same they dont value you there customers there just trying to make money because its not worth ever staying there
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User's recommendation: Don’t book

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