Wholesale

Trying to find wholesale contact info . I hv 2 stores in NC and want to know where you show the line and if NC has open distribution. Pls advise! Thk u If you would share contact # or email for me to follow up.
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ID
#3675116 Review #3675116 is a subjective opinion of poster.
Location
Hillsborough, North Carolina

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Verified Reviewer
New Reviewer

I was sent the wrong size tried chatting with someone no luck and she wanted to charge me $47 to request a call back.

Reiss - I was sent the wrong size tried chatting with someone no luck and she wanted to charge me $47 to request a call back.
There should be a number with a live person in the US you can chat with that actually works. Worst customer service.

User's recommendation: Training on CS and working numbers.

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ID
#3460714 Review #3460714 is a subjective opinion of poster.
Location
Destin, Florida
Pros
  • Online
Loss
$105
Preferred solution
Deliver product or service ordered
New Reviewer

Refund

I have been waiting for a refund from Reiss since last year 2021 and this is already end of March 2022. All I get from them is an email asking if my issues were resolved and I respond no and get another email asking if issues were resolved. I am tired of poor customer service or lack there of. Why sell in the US when the phone numbers dont work.
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ID
#3444763 Review #3444763 is a subjective opinion of poster.
Location
Houston, Texas
Preferred solution
My refund from the returns.
New Reviewer

I cannot get any answer and I need a missing document to return my dress

I need a receipt or a payed bill with only the dress I return for fedex office!!! I cannot return it otherwise!!!!'
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ID
#3270705 Review #3270705 is a subjective opinion of poster.
Location
Valbonne, Provence-Alpes-Cote Dazur
Preferred solution
A receipt with one item only

No customer service

Have been trying to buy white lace detail blouse on sale 20% off from $275.00 during memorial weekend. Couldn't get the online. Called customer service and phone not connecting. Is anyone working? Would love to make this purchase.

User's recommendation: No one answers the phone at customer service.

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ID
#2597005 Review #2597005 is a subjective opinion of poster.
Location
Chicago, Illinois

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Have not received order 531****

Explained, I need a refund on my credit card, not sent, or lost. I am not happy. Cannot reach you by phone.
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ID
#2292590 Review #2292590 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Never shop at Reiss - no refunds and bad service

Wanting to invest in a good winter coat, I bought one from Reiss for £295. I decided to return it after 2 days as it felt snug and looked too long on me. I took it to the branch at the bottom end of Longacre road (close to Leicester Sq, London) only to be told very rudely by the shop assistant Lorraine that I couldn't return or get a credit note for the item as I had worn it. She did not inpsect the item or look at my receipt. Reiss stipulate that in order to return the item and get a credit note (no refund available), the item needs to be in the same condition it was in when bought and any exchanges or return for credit note needs to be within 14 days of purchase, stipulations which I had adhered to. Knowing that there was another Reiss on the top end of Longacre Road (closer to Covent Garden), I left without an argument and tried there only to be informed that Lorraine had called the manager at the second store to warn him about my trying to return a worn item! He in turn was offensive to me from the get-go. After explaining to the manager there about the way Lorraine has spoken to me and after he took a look at the jacket (which still had its tag on and was in pristine condition) and compared it to one hanging on the clothes rail, he apologised and issued me with a credit note. I've never felt more humiliated and not to mention cheated out of my money. Definitely not what I expected from what I mistakenly thought was a more distinguished retailer. I'll never shop there again.
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ID
#163730 Review #163730 is a subjective opinion of poster.
Location
London, England
New Reviewer

Reiss clothes shop not caring about customer satisfaction

I bought a dress and a cardigan from Reiss which i paid them extra to alter. The alteration was faulty so i had to spend time going back to the store and even driving to the tailors to get it fixed. After sveral attempts i decided to get my money back as i had wasted so much time trying to get it right. I also had a wedding to attend that weekend so i was desperate to get an outfit to wear. After much arguing and crying in store the shop assistant finally agreed to refund me the money for the dress, however they would only give me a credit note for the cardigan which cost me £79 as it didn't have a fault. I wrote them a letter to complain as i was so cross about not getting the full refund. I also wanted compensation for all the time i had waisted trying to get it fixed. They wrote back saying they could not give me my money back and didn't even offer me compensation!
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1 comment
#79385

Reiss is one of the WORST companies I have ever known. I bought a top from them online and returned it in good faith as it was totally unsuitable to receive it back the next week saying it hadn't been returned in the correct condition.

What they did with it I do not know but it was sent back perfectly fine.

I've spoken to a few friends about this, commen consensus is Reiss is over priced and under quality. Buy elsewhere.

ID
#126069 Review #126069 is a subjective opinion of poster.
Location
Manchester, England

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