German L Mts

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Verified Reviewer
| map-marker North Melbourne, Victoria

Terrible Serivce, Bad customer experience, Rude staff, bad quality products

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Both of my bike tires got flat at the same time after being purchase from Reid Cycles (280-290 Victoria St, North Melbourne VIC 3051). They were no more than 3 weeks old. Craig, one of the staff was very rude to me and did not take the time to explain the reason of the problem, He simply said that the metal part of my wheel was the problem (i've been using another pair of tubes for at least a year before changing) And said that they simply don't have time to work on my bike for the next 3 weeks, that I should look for another place. Went to another place and they told me the tubes were of bad quality, cheap material. Got new tubes from there and had no issues ever since. In summary, Reid Cycles sells bad quality material and have a terrible customer service. I would never go to that store again
View full review
Loss:
$115
Pros:
  • At first they were very helpful but i guess they got tired of me
Cons:
  • Craig guy rude and not helpful
  • Bad quality products
  • Very bad customer service
Reason of review:
Bad quality

Preferred solution: Full refund

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