New Reviewer

Regus Ballance Sheffield, UK - Unbelievable experience

I would warn anyone about the issues we've had with Regus in Sheffield. We we're initially given promises by the sales rep prior to signing the agreement which were purely to meet monthly sales targets within the building. We we're assured of a monthly cost but beware there are many hidden costs which were only disclosed once the agreement was signed. We we're told by the sales rep our monthly bill would be in the region of £750.00 but with hidden extras such as additional data charges the monthly cost was £1100.00 - £1200.00. Subsequently that sales person left the business. We also had tenants in the office next door who for 5 months played music full volume and shouted to each other during sales exercises for 2 hours every morning. We made several complaints but nothing was done about this. Regus are clearly incapable of enforcing their house rules. Initially before we signed up we asked on 2 occasions if we could view the office in the morning but we were told that it was only possible in the afternoon which was clearly down to the noise every morning. There were more than 5 incidents of people flying round the corridors on electric segway boards carrying hot drinks. Again little was done about this. On one incident we had clients nearly hit by someone flying down the corridor as they stepped out of the office door. The office cleaners come in to clean in the morning between 9-10 which disrupts the office during this time. The front desk receptionist failed to acknowledge our company existed in the building even though he had been told on many occasions. Even to the point of arguing with clients that our company was not in the building. Very poor customer service and lack of response to emails was very frustrating. Also beware of the auto-renewal as this caught us out. The reminder email comes through 3 months before the lease ends and then auto-renews for the same period again. Unfortunately the auto-renewal email had gone into a junk email folder and as a result we had missed it and were locked in for a further 6 months even though we have left the premises. We asked Regus for a show of good faith to see if there was any movement on the period of auto-renewal but there was nothing even after everything we had endured during this period. Being at the Regus office has affected relationships with our clients due to the various incidents and has affected productivity within the company. An extremely bad service overall.
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ID
#830160 Review #830160 is a subjective opinion of poster.
Location
Sheffield, England
Service
Regus Uk Property Rental
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
New Reviewer

Regus Business Center

Above Business center has billed me double for their services and case after me to collect all bills, please be careful when you use their services , no body in this office are able to help you, their account department located in different place, people do not know each other what they do Some centers with good staff has manners and understand the problem, but most of centers are very bad services. I'm a director of Multinational company and this is just a advice before you use this people. First of all Regus UK , Canary Wharf Center when i open account they where fine, after one year they have sent me one bill suddnlty saying that i have opened two accounts, while i'm using only one mail box for company name, why the *** i have to have two mail box for the same company ! are this people out of their mind ? i try to explain to many of their staff, they said its their own mistake but i have to pay for it, how this can happened ? outrages !
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1 comment
#321553

Hi Perera1975,

Please visit the Regus UK website, scroll to the bottom/left of the page and under Customer Service click on the link to Customer Queries. Please fill in the form, giving your details and quote this code: SMC00301.

Meanwhile, I will alert our customer services team to expect your information.

As soon as they have your details they'll contact you and sort out a speedy resolution.

While I don't have the details of your case to hand, if a mistake has been made please accept my apologies.

Best wishes,

Chris Woods

Regus

ID
#252617 Review #252617 is a subjective opinion of poster.
Location
Helsinki, Southern Finland
Loss
$1200

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