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Regions Security Services US

Regions Security Services US

www.regionssecurity.us
What is your customer experience with Regions Security Services US?

Regions Security Services US Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Regions Security Services US has 1.0 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Recent recommendations regarding this business are as follows: "I will never recommend you guys to anybody because you guys turn off people's debit cards constantly", "Please beware of the very questionable actions of this company that offers services to protect the residents of the communities that hire them.".

  • Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.

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Media from reviews

Regions Security Services US - Regions Security Services Inc. is a Negligent and...
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Andrea W Ojl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Noel, Missouri

Locking up my debit card

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I made several transactions through cash up and team was adding money back and forth you guys turned my debit card off again I have been through several several debit cards in the past year I want to switch Banks I cannot use my own money I can't do anything over the weekend because you guys shut my card off again I am the one who did the transactions I can tell you what when and how please turn and activate my card back on because if not come Monday I'm switching banks you guys are awful horrible review because I can never get a hold of anybody to help me this is happening on several occasions and I'm flat out done with it I hope you guys are happy about locking my card up I can't shop I can't do anything thank you for that you guys need to invest in making phone calls instead of just emailing somebody because sometimes it just goes straight to spam and I cannot find it and even when I do confirm that it was me you guys still turn my card off and don't turn it back on it's ***

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User's recommendation: I will never recommend you guys to anybody because you guys turn off people's debit cards constantly

Romina Portes

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Doral, Florida

Regions Security Services Inc. is a Negligent and Dishonest Company

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Regions Security Services US - Regions Security Services Inc. is a Negligent and...
Contains 2 confidential files for company representatives
Updated by user Dec 01, 2023

We have received no response from Regions Security Services Inc. as of today.

Here is a video with the summary of what happened. https://***/eD_445P9Frg?si=hoECNIZW_3Q3hANa

Updated by user Nov 05, 2023

I need to add more information to our complaint to which we still haven’t received a response… This company is truly a disgrace…Yesterday we received the Internal Affairs disposition letter... It is unbelievable what this company’s employees have done… Please look at some of their reviews in Google and BBB and see how dishonest they can be… They are willing to continue to lie and further damage our family in order not to admit their negligence and incompetence… I’m attaching a portion of the internal affairs investigation report.

Please be advised we have all the evidence that contradicts, this security guard’s sworn statement…I hope you can review all the evidence, listen to the 911 call, see the videos that clearly show this officer asking the security guard if our son was looking into cars AFTER the arrest, which he wasn't, like I explained before our son walks outside sometimes at nights because of his anxiety, these security guards were new in the community, that’s why they didn’t know him, the previous security guards, all knew our son. We also have recorded conversations with the security guards that said he wasn't looking into cars and that they knew our son didn't know this guy was a police officer, but then 2 months later this same security guard lied under oath saying that our son knew, that he saw the police car, please look at the videos, where the police car was, our son had not seen it... This security guard lied about everything... This security guard had been working in the community for only a few days, we have this recorded as well...

but then he said he's been here for 3 months... another evidence that this is a lie is that when he called 911 he didn’t even know the name of the condominium which is The Courts... He said The Gates and you can hear him asking the other guard what was the name of the condo... Also, if he had been working here for 3 months he would have seen our son for sure because like I said, our son did have the habit of walking outside late at nights because of his anxiety...

The previous security guard knew this... And even Kevin Escoto told us that he had spoken to the previous security guard and he told him this, that he knew our son and that he was a good kid (this was after the incident that Kevin spoke with the previous security guard) We have this recorded as well. Now on this report the security guard also made up that he thought our son had a weapon! My God, he never said that before...

you can also hear this on the 911 call... They are just saying things now to justify all their negligence and incompetence... All our son had was his cellphone… He knew this. We just don’t understand why he has done this now.

We think this security company seems to work hand in hand with the police that's why they are covering up for each other and making up all this story. This is all horrible... This security company have ruined our lives. They caused our son to be physically abused and arrested, with no probable cause, you can see the only charge was resisting arrest, which is a bogus charge to arrest innocent people, when they illegally searched our son’s pockets all he had was a vape and 2 candies… They had nothing to indicate he was going to commit any kind of robbery, he was just walking, same the other 2 kids that had nothing to do with our son, they didn’t even know each other and you can see this on the BWC videos as well, and the security guard said this on the 911 call that he didn’t see the kids do anything, that they were just walking and now they make up all this crap… Our son and everyone have the right to feel safe walking outside their house, especially in a gated community that he knew was his safe place...

He grew up there... we moved in 20+ years ago when he was only one year old...

He learned to ride a bike in the same spot this happened to him... we're devastated, broken hearted...

Updated by user Oct 18, 2023

This new security guards from Regions Security had been working at The Courts for a few days only, of course they didn't know the residents. Our son had the habit to walk outside at nights, the previous security guards knew him.

No one had ever called the police on him. The new security guard that called 911 didn't even know the name of the community, he gave the wrong name. This alone can tell you all you need to know.The security guard didn't want to give his name to the 911 agent, he said he wanted to remain anonymous. He didn't even want to take responsibility for the call he made.

After the incident the security guard told us (me and my husband) the story he had imagined in his head and why he called the police, but he clearly realized he messed up. The report issued by Regions Security Services Inc. shows it was signed by this security guard, but the information on the report is false. It is not what the security guard said, it is not what happened.

We have witnesses of what happened and the security guard's testimony. And all the videos of the body worn cameras, the 911 call recording where you can easily see how negligent this company was and the lies on their report.

Original review updated Oct 18, 2023
Negligence and Defamation from Regions resulted in wrongful arrest and hospitalization of a resident at The Courts in Doral. On Feb 14 the Security Guard called 911 for 2 kids that entered under the gate and were walking around.

The kids told him they live here. Our son, who had nothing to do with these 2 kids, had also been walking, so the security guard imagined that the 2 kids were meeting with our son and were up to something. Our son had also told the security guard that he lives here. He didnt see the kids do anything, he stated this on the 911 call.

When a cop arrived, even thou the 2 kids that entered under the gate never met with our son, the security guard pointed out our son to the cop. He didnt look like a cop because he's a K9 officer wearing a jacket and a cap, so our son didn't recognize he was a cop and ignored him when he called him from the back from about a block away. This upset the cop who ran after our son, assaulted him, slammed him on the floor while in handcuffs, arrested him for no reason, charged with Resisting. The other 2 kids and their parents were also harassed.

The security guard saw my husband and me, and the other kids parents come out, and did nothing to retract himself from his suspicions, as this proved the kids lived here, he did nothing to stop police from taking our son. Our son, agitated by all that happened to him, was taken to the hospital. In the morning, we requested the security guards report of the incident for our lawyer; not only did they take about a month, but they lied on the report, saying our son entered under the gate at 1am. Our son entered at around 10:30pm with his dad in our car.

There are cameras at the entrance to prove this. We moved out of this place, no one cared about what happened to us, try to help us, or apologized to us.

On August 7 we sent a Demand Letter to give them the opportunity to make things right, on Sept 8th we sent a final Letter. As of today, we havent heard back from them.
What this Security Company did to us is a disgrace.
See the story in my IG account
https://instagram.com/romina_doral?igshid=OGQ5ZDc2ODk2ZA==
More info on videos in YouTube playlist...
https://youtube.com/playlist?list=PLoRQnIsiZDWalUmq8MSP6cGZHOk8v0pXP&si=hRCOBusMnicrywKM
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Loss:
$500000
Cons:
  • No one takes responsibility for their errors and lie on reports

Preferred solution: A response to our demand letter, with a resolution to our claim, an apology, corrective actions taken and a settlement.

User's recommendation: Please beware of the very questionable actions of this company that offers services to protect the residents of the communities that hire them.

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