Jennifer L Srf


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on 10-12-2017 I was injured in a serious motor vehicle accident less than 4 months after breast reconstruction surgery from breast cancer. I was out of town and went to the hospital via ambulance immediately after the accident. My chief complaint was severe pain of my upper right chest/breast. I told the ambulance drivers about recent surgery. I was released from E.R. after the x-ray of my chest did NOT show any broken ribs. I called my plastic surgeons office the next day. I was told that an x-ray would not show ruptured breast implant, that an Ultra-sound or MRI needed to be performed to rule out rupture. I was stuck out of town since my car was totaled and I could not make it back home until 11/20/2017. I called to schedule an emergency appointment with Dr. Swelstad and the receptionist told me that the soonest appointment was 12/26/2017. I explained to Lilly the receptionist the previous conversation I had with Dr. Swelstads medical assistant Patty, she did not care. I also asked her to call me with any last minute cancelations as I was only back in town for seven more days. I did not get a call ever and went to another provider for the necessary imaging procedures to rule out rupture. I found out just recently that Regenesis Plastic Surgery and skin care launched their new cool sculpting services on 11/17/2017. They were also running half-price deals on many of their elective procedures. NO WONDER WHY I COULD NOT GET AN APPOINTMENT. THIS IS POOR PATIENT SAFETY. MEDICAID PATIENTS SHOULD BE AWARE THAT THIS HEALTH CARE PROVIDER DOES DISCRIMINATE BASED ON ABILITY TO PAY.
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