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ReGenesis Plastic Surgery And Skin Care Center

ReGenesis Plastic Surgery And Skin Care Center

regenesisplasticsurgery.com
What is your customer experience with ReGenesis Plastic Surgery And Skin Care Center?

ReGenesis Plastic Surgery And Skin Care Center Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

ReGenesis Plastic Surgery And Skin Care Center has a 1.0 star rating from 1 review and overall negative sentiment; ReGenesis Plastic Surgery And Skin Care Center reviews note poor patient safety and dissatisfaction with customer service.

Positive Feedback

The review mentions new elective offerings such as cool sculpting and notes a high price level, with one reviewer saying they left the practice.

Negative Feedback / Risk Areas

  • Repeated complaints about office staff and the practice manager affecting care access.
  • Allegations of discrimination and delayed appointments compromising patient safety.
  • Consumers report poor customer service and limited service responsiveness.

Key Takeaways for Future Customers

  • Read ReGenesis Plastic Surgery And Skin Care Center customer complaints and reviews before booking.
  • Confirm appointment availability and escalation paths in writing given reported delays.
  • Be prepared to verify insurance or payment expectations given reported high price levels.
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Jennifer L Srf

MEDICAID BREAST CANCER RECONSTUCTION DISCRIMINATION

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AI Highlights
  • - MVA with chest pain; ER x-ray showed no broken ribs; ultrasound/MRI needed to rule out rupture.
  • - Out-of-town delay; alleged Medicaid discrimination.

on 10-12-2017 I was injured in a serious motor vehicle accident less than 4 months after breast reconstruction surgery from breast cancer. I was out of town and went to the hospital via ambulance immediately after the accident.

My chief complaint was severe pain of my upper right chest/breast. I told the ambulance drivers about recent surgery. I was released from E.R. after the x-ray of my chest did NOT show any broken ribs.

I called my plastic surgeons office the next day. I was told that an x-ray would not show ruptured breast implant, that an Ultra-sound or MRI needed to be performed to rule out rupture. I was stuck out of town since my car was totaled and I could not make it back home until 11/20/2017. I called to schedule an emergency appointment with Dr.

Swelstad and the receptionist told me that the soonest appointment was 12/26/2017. I explained to Lilly the receptionist the previous conversation I had with Dr. Swelstads medical assistant Patty, she did not care. I also asked her to call me with any last minute cancelations as I was only back in town for seven more days.

I did not get a call ever and went to another provider for the necessary imaging procedures to rule out rupture. I found out just recently that Regenesis Plastic Surgery and skin care launched their new cool sculpting services on 11/17/2017. They were also running half-price deals on many of their elective procedures. NO WONDER WHY I COULD NOT GET AN APPOINTMENT.

THIS IS POOR PATIENT SAFETY. MEDICAID PATIENTS SHOULD BE AWARE THAT THIS HEALTH CARE PROVIDER DOES DISCRIMINATE BASED ON ABILITY TO PAY.

Loss:
$35
Pros:
  • Leaving
Cons:
  • Office staff and practice manager
Reason of review:
VIOLATION OF HEALTH CARE REGULATIONS

Preferred solution: Let the company propose a solution

View full review

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