Regency Shop Reviews
1 TOTAL REVIEW
Extremely rude and disrespectful sales department
On March 2, 2015 I ordered a Hanging Bubble Chair that was safely delivered, but was missing the 6-foot chain that is necessary to connect the chair to the ceiling. Therefore, I called the sales person (Mike) the next day and I mentioned this issue to him. Mike then sent me to his customer service colleague, Adam, who promised to send the replacement chain within 3 business days, but that never occurred. I then called Mike back since Adam, the customer service rep, was not responding to my emails or phone calls and this is when Mike, the sales person, became a totally rude and nasty person. He told me I could go buy the chain myself at Home Depot if I was unable to wait and that I was wasting his time since he was in sales, not customer service. I really, really wish I could have recorded the conversation so everyone could see what a total rude *** this salesperson is. Please shop knowing that these folks do not appear to care much about providing fine service to their customers. Disgusting experience. They do not provide order numbers. They reference orders according to email addresses.
Paradise Valley, Arizona
Reason of review
Poor customer service
Deliver product or service ordered
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