I paid 3,500 for a leather living room set from Regency in Waldorf. A Couch, love seat and recliner. The set was purchased less than 2 years ago. The couch cushions have split at the seams. The recliner back is broken and there are splits on the recliner where the...Read more
Truly wish I viewed these before I ordered through this store. So the first set of furniture I bought through them was easy enough because they had it in stock, which is why I thought going to them a second time would be easy as well. We ordered over 5,000 dollars...Read more
The worest store ever. There is no good custemer service at allRead more
Short Review for July 05, 2016
by anonymous #877332
Worst experience ever at a sales store. They r lire , they don't have good customers experience.
Regency Furniture Customer Care Review
by anonymous #779279
I had a terrible experience with Regency Furniture,poor quality furniture and poor customer service,they dont care about their customers,my furniture broke a few days after purchase,nobody did any thing about it.I give them 0 stars,ill NEVER purchase from them again and ill tell everybody not to!!
they toke my money and send me the wrong furniture. now they want more money from me. could someone help me what to do. Any place any person or what government department will help me. just i want my furniture from them. they also toke extra $100 for expedite delivery...Read more
WORST FURNITURE COMPANY. Please take your money and and time somewhere... They are notorious for bad services after they take your money... You have no way of reaching any high *** board of directors to make complain. They care less about customer service. I bought...Read more
Like most customers they are quick to take my money but very very very slow to deliver. I made the mistakeof paying by check, they said 10 business days to clear, ok on that. Was told buy sales person they were in stock at the warehouse. After the 10 business days i...Read more
Never buy anyrhing from this place. They are very quick to take your money. I bought a living room set and a couple days later my couch was lop sided. I also payed for a 5 year warranty, so i called them, emailed the picture and spoke to a rude lady by the name of...Read more
After paying in full delivery was nightmare. Waited a week for delivery they brought wrong color. It was returned. Redelivery was never scheduled even though they told me it would arrive the following Monday. It never showed. Then they tell me its not in stock. Have to...Read more
I purchased furniture from regency and it has started coming apart.it was suppose to be leather to find out it is not.I purchased it because it would last a while.Now it has started coming apart from normal wear.The sofa doesn't get used much and it is coming...Read more
We are highly dissatisfied with customer service in the warehouse, as well as how an issue was handled with management. We bought a bed frame with under bed storage, nights stands & mattress during the sale on black Friday. We arrived for pick up once the items were in...Read more