Christal M Gaq

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Verified Reviewer
| map-marker Fayetteville, North Carolina

I was assaulted!

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I walk into the Regal nails at Walmart on Ramsey street in Fayetteville Nc. I sign in and another customer tells me she was b4 me. So I say shes first. Then the customer tells me to go ahead since I signed in first. Then I tell Trish that I needed a fill in and she says no we will do the other lady first. I am a Black woman and the other customer was a white woman. After they refused my service I called the police and grabbed the sign in sheet. The Man who was doing someones nails got up and snatched it out of my hand on camera. Im on my way to the magistrates office now.
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Cons:
  • Are racist
  • Abussive and unprofessional

Preferred solution: Apology

User's recommendation: Do not get your nails done at Regal nails!

Maria A Dhv

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Verified Buyer
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Verified Reviewer
| map-marker Newark, New Jersey

Very bad

Regal Nails - Very bad
Regal Nails - Very bad - Image 2
Mother/Daughter team up to do Mani Pedi together and it is very stressful. The mother did my pedi and she cut both my big toes so bad, I cannot wear shoes today! I screamed when she cut me and she never said sorry just kept on cutting and said she had to cut out ingrown nail. I paid $60 for sheer torture!!
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User's recommendation: Will not recomend

Featured
Anonymous
map-marker Waycross, Georgia

Dissatisfied with services I recieved

Regal Nails - Dissatisfied with services I recieved
Yes!! I was very displeased with the quality of work that I received. I did a manicure with gel polish, my nails were half polished, they didn't trim my cuticles right, I also got my eyebrows arched one up and the other down. When I called to make a complaint the manager was very nasty and told me to contact corporate. Paid with my debit card
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User's recommendation: Not at the Waycross Ga. 31501 location

Jakeya Hyo

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Verified Reviewer
| map-marker Harrisonville, Missouri

This place is a scam .they do real fast *** work .then want you to buy gift cards to pay .they do extra stuff you dont want then tell you they will give you a discount .its all a scam.and horrible

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I went to this place with my aunt before a trip. They kept adding things we didnt want .we wanted a regular manicure and pedicure and they added jell paint to our toes that was not even close to the color we chose ..and when they did the nails they added power dip nails they said to make them pretty ..but we said no ..he said oh very hard to get off ..while he keeps dipping ...then when he was done in a incredibly short time I mite add ..we said we didnt like and he said he would now give us a discount ..which was 5 dollars ..bringing the total to 275 .00 and then said he wanted a gift card ..he wouldnt take debit and when we tryed to pay in cash he got mad and said he wanted gift card ..but may unt said she will only pay in cash and wants a receipt...he was mad ...we was mad .it all looked like *** and she had to pay way to much

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Loss:
$275
Cons:
  • Act like they dont understand
  • Add things you dony want
  • Over charge

Preferred solution: I would like to see them close and a better salon come in

User's recommendation: Dont go !!!!!!

Judi B Ets

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Verified Reviewer
| map-marker Tyler, Texas

Unhappy

Regal Nails - Unhappy
Updated by user Jun 16, 2023

I have no receipt or anything for proof just the business card with her name

Original review Jun 16, 2023
I am so pissed! The girl that done my nails was very rude to me...she works at the salon in Walmart at 5050 troupe hwy Tyler tx 75707 Her name is Amy...very rude...I just got a fill and design on 2 nails ...she asked me questions bout my teeth jewelry if I was married and if my husband was black...when she charged me $45 I gave her $100 and begins she treated me so rudely I was only going to tip her $2... She took $5 out of my change from $100...I should have got $55 back but only got $50 then she asked if I was going to tip her more...
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Loss:
$15
Cons:
  • Over charged
  • Pissed very rude

Preferred solution: Apology

User's recommendation: I would never recommend her to anyone or never plan to go back to her

Alinda Bjl

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Verified Reviewer
| map-marker Calgary, Alberta

Complaint

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Regal Nails - Complaint
Regal Nails - Complaint - Image 2
Regal Nails - Complaint - Image 3
Regal Nails - Complaint - Image 4
Regal Nails - Complaint - Image 5
Regal Nails - Complaint - Image 6

Pictures enclosed. Pedicure maybe took 10 min, the rest of times trying to stop bleeding.

Filed my pinky so hard more blood ,nails not dry snugged, eyebrows waxed bottom of eyebrows only had to plunk them when at home.

Every time I said something, yes mama.last time different girl I kept telling her nails too long, shed say yes file a bit I kept repeating my self no go. Thought Id try again as Ive been going there for years, gave them benifit of doubt. This time worse.

No cummunication, lack of English.I ask receipt for work I had done, I complained to her why she didnt give me $6 special. I was told next time.

I again asked for receipt

No go, after all these years I hate giving them another chance and costing me money.

As far as Im concerned I shouldnt had to pay Check pictures. Thank you for your time.

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User's recommendation: Don’t go to regal nails

Krista P Fgb
map-marker Las Vegas, Nevada

Making own prices and not starting at Board price

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The price board stated $30 and up for acrylic full set. I asked how much for a regular full set of acrylic and I was quoted $45. Normally the price starts to go up from starting price when you start asking for special requestsSuch as filing into coffin or stillito shaped. I resent that your employees are making up their own prices
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Preferred solution: Your staff to be informed that the prices on board are for a reason

User's recommendation: Zero

Abigail S Pbz
map-marker Jacksonville, Florida

Bad customer service

I was waiting for 45 minutes When its time for me to do my nails because I pick a different color he was mad at me yelling at me ask me to go he refused to do my nails
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Virginia M Elk

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Verified Reviewer
| map-marker San Antonio, Texas

Lack of concentration

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They were busy Linda was paying attention to everything else but my nails They're not right and Johnny that worked there left he was the best Don't go there
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Melanie A Omr

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Verified Reviewer
| map-marker Miami, Florida

Extremely unhappy customer

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Regal Nails - Extremely unhappy customer
The nail tech was speaking badly of me the entire time with a coworker thinking I could not understand them but I could and I refuse to pay for the job they did it is terrible customer service I am leaving my number so you can contact me if you have any questions but I am leaving the store without payment because I refuse to pay for this horrible service 323-251-****
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Pros:
  • Unprofessional nail technicians

Preferred solution: Credit for being a customer since 2015 and Having to deal with unprofessional people like the people you have working

User's recommendation: Don’t come.

Anonymous
map-marker Miami, Florida

Complain

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Yesterday I visited the Regal Nails salon located inside the Walmart in del Prado Cape Coral, Florida I visited the salon for years. Yesterday I asked to have nail filling and a pedicure shallac with two designs in my nails, the owner Tom told me that the price would be $65.00 and I say ok.

He start doing my nail but he was hurting me with the equipment and I told him that I have pain, he was very rude to me and told me to relax. I have Rheumatism and can not put my fingers straight. Later on I asked if he is going to do the designs and he started screaming at me that this is extra cost. The owners are very rude, dirty and unprofessional.

I told him to finish my nails and that I dont want the pedicure anymore. He told me thats ok and that he doesn't care. The wife told me that they have cheap prices anyway. I didn't ask for nothing for free.

That was the worst service I ever had in my life.

The owners charge people whatever price they want.

I will never visited the salon anymore. My friends warned me to not to go there anymore but yesterday I wanted to give a try again.

I think is so rude that they talk bad about their customers in their language.

I feel insulted and unsafe being there yesterday.

I hope that doesn't happened to another customer.

The salon should me sanitize.

Thank you,

Patricia Schsllon

Cape Coral, Florida

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Anonymous
map-marker Pittsfield, Maine

Horrible service

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Had my dip nails removed..asked for manicure..next two days nails broke and nail polish chipped away! I gave a good tip..dont book with the guy..horrible service!
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User's recommendation: Don’t go

Dorothey Asa

This place seemed shady!

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Shop looked unkept. Felt very very pressured to get other services and had a difficult time understanding what the employees were telling me. Had waxing done right by the break room where other employees were eating. The area looked unclean and disorganized. Had to pay before they would paint my nails. They tried to ask for cash instead of letting me just decide how I wanted to pay. This is the first time I have ever ended up bleeding while getting my nails done. I won't go back there.
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Pros:
  • Pedicure was nice
Cons:
  • Was not a relaxing experience from all the pressure

Preferred solution: For others to know not to go there.

User's recommendation: My advice for other customers would be to find a different nail salon

Laleh H Iar

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Verified Reviewer
| map-marker Guelph, Ontario

Worst experience EVER

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The technician couldn't figure out how to remove old shellac from my nails. She burned my nails with the drummel tool, and they are so thin - they feel so strange. She began to shape them (what was left of them), and made them narrow before I realized what she'd done. I alway have a very square edge. I decided to forgo the rest of my appointment so, I essentially paid $8 to have my nails destroyed.
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Loss:
$8
Cons:
  • Not knowing how to do their job

User's recommendation: Go ANYWHERE but here

Anonymous
map-marker Beaumont, Alberta

They did ombré brows on me, rushed because they were short on labour, did a sloppy mismatched, unprofessional job that now I have to live with or pay a lot to get fixed

Regal Nails - They did ombré brows on me, rushed because they were short on labour, did a sloppy...
Regal nails did ombré brows for me , it was rushed , sloppy and the end result was mismatched and horrible looking .
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Mary W Kku
map-marker Buffalo Grove, Illinois

Stole my credit card number and bought illegal fireworks more than $3300

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Used my credit card to try to purchase $3300 illegal fireworks off the internet fortunately chase fraud department notified me of the stolen credit card number and declined the charge I want these Regal nails store investigated.
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Preferred solution: The person who stole my credit card information prosecuted and jailed

User's recommendation: Don’t go to Regal nails.

About

Summary

Regal Nails was started in 1997 with its first store in Shreveport, LA. A successor company, Regal Nails, Salon Spa, LLC was formed in September 2005 to restructure the organization to better serve their franchisees and salon patrons. Regal is now the largest nail salon franchisor in the United States. The company has more than 1000 salons located throughout the U.S., Canada, and Puerto Rico. Company's salons are positioned in retail outlets. Masters take down the measurement of nails, the length, color, and designs for any taste. Regal Nails Salon Spa offers the best Nail Care and Waxing services in the Currents of Windermere and Southwest of Edmonton areas.

Regal Nails reviews and complaints

Regal Nails is ranked 113 out of 537 in Beauty Salons and Spas category

Payment Methods

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