Regal would not allow my complaint in their website. Bad customer service

GoThe service department is seriously in need of revamping. They make an appointment but then when you show up they cant find the appointment. I had negotiated a deal to sever all ties with regal, they were to give me a credit towards my loan and to date they have not sent the credit union any money. You can never get hold of the executives, only the assistant which is beyond useless. Very rude and condescending. Even after showing proof of all of the times they dropped the ball I have never heard 1 person there saying they were sorry about everything I have gone though. From the start of a bait and switch to bad customer service that was bad and constantly getting worse.

User's recommendation: Go somewhere else.

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#2431011 Review #2431011 is a subjective opinion of poster.
Plant City, Florida

Regal sold me a 2016 KIA Soul with less then a qt of oil

I purchased a brand new 2016 Kia soul from regal Kia for a solid two weeks the engine made terrible noises and I did not want to take it back to the dealership because of my experience with Michael Holly Chevrolet so I took it to another dealership and Brandon courtesy Kia they told me they found the problem less than a quart of oil in the engine they told me Kia would make it right but I was too scared to drive it figure my engine will blow up and cause me to wreck. So I purchased a brand new Kia Sorrento contacted Kia they did not stand behind it and I lost $3500 traded it in only one month old. I contacted regal Kia of Lakeland and the owner said they will not honor it believe me when I took delivery of the new car the noise in the engine was immediately I did call regal and they would not return my call because of my experience with the dealership prior to regal there I chose to go somewhere else. And I have it in writing from KIA dealership and Kia of Lakeland would still not honor it they even had the nerve to say how do we know you didn’t drain the oil out of it come on this is a brand new car and they did this to me. Check all fluids before you take your new car home. Would I recommend them no way.
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#1133915 Review #1133915 is a subjective opinion of poster.
Reason of review
Damaged or defective