Anonymous
map-marker Plant City, Florida

Regal would not allow my complaint in their website. Bad customer service

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GoThe service department is seriously in need of revamping. They make an appointment but then when you show up they cant find the appointment. I had negotiated a deal to sever all ties with regal, they were to give me a credit towards my loan and to date they have not sent the credit union any money. You can never get hold of the executives, only the assistant which is beyond useless. Very rude and condescending. Even after showing proof of all of the times they dropped the ball I have never heard 1 person there saying they were sorry about everything I have gone though. From the start of a bait and switch to bad customer service that was bad and constantly getting worse.
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User's recommendation: Go somewhere else

Anonymous

Regal sold me a 2016 KIA Soul with less then a qt of oil

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I purchased a brand new 2016 Kia soul from regal Kia for a solid two weeks the engine made terrible noises and I did not want to take it back to the dealership because of my experience with Michael Holly Chevrolet so I took it to another dealership and Brandon courtesy Kia they told me they found the problem less than a quart of oil in the engine they told me Kia would make it right but I was too scared to drive it figure my engine will blow up and cause me to wreck. So I purchased a brand new Kia Sorrento contacted Kia they did not stand behind it and I lost $3500 traded it in only one month old. I contacted regal Kia of Lakeland and the owner said they will not honor it believe me when I took delivery of the new car the noise in the engine was immediately I did call regal and they would not return my call because of my experience with the dealership prior to regal there I chose to go somewhere else. And I have it in writing from KIA dealership and Kia of Lakeland would still not honor it they even had the nerve to say how do we know you didn’t drain the oil out of it come on this is a brand new car and they did this to me. Check all fluids before you take your new car home. Would I recommend them no way.
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Reason of review:
Damaged or defective
Deep Itb
map-marker Lakeland, Florida

Go somewhere with integrity

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Updated by user Aug 25, 2017

Originally found them through the TrueCar site.

Original review Aug 24, 2017
Found a 2014 Ford Focus through the Sam's Club Auto Buying program that use the TrueValue system. I sent the inquiry asking if the vehicle was available. I was contacted by Brook. I explained that I would be buying this from out of state and asked several questions. Later in the day when I had time to review the link she sent me I called back to discover if the car was automatic or manual. The description made it appear manual but the pictures showed automatic. I explained I needed automatic for my daughter. She stated she would have one of her guys go out on the lot and look....I got a call from Thomas minutes later assuring me that it was an automatic. I even asked if it was a real car because I had come across other dealers that claim to have a car, then it's sold and they try to offer another vehicle. He assured that was not how they do business. I stated again that I am out of state and would send my niece to test drive the next day. He told me not to worry, if she drives it and gives it a thumbs up he would do the paperwork, take the deposit and hold the car for a week until I could get there. I was pleased....until. The following day I texted him and my nieces texted him that she would be there in 30 minutes (during her lunch hour). She arrived and nobody knew anything. Thomas was on a test drive. She waited only to be told it was in for service. I text Thomas asking if there was a problem and he said no that it was in for service but if she wanted to test drive a newer car with fewer miles for $2000 more, she could. Red Flags went up. I said no, that was out of the budget and to let us know when the car was ready...neither her or I heard anything. I tried calling twice and he no longer answered the phone. So I called the manager. Eric spoke to me and informed me they sold the car 2 days earlier but this wasn't a bait and switch this was just his employee being lazy because he never went out onto the lot to be sure they had the vehicle....and I then clarified why it was and why it is illegal and will be reported to the state attorney generals office (and I have all the correspondence to prove it). 1. the car was already sold when I sent the inquiry asking if it was available. Brook stated it was 2. I was led to believe that Thomas actually looked at the vehicle to confirm it was an automatic 3. My niece took time to come down there only to find no vehicle and they first tried to sell her on the newer more expensive model (keep in mind she was just checking it out for me, not the buyer). 4. They try to sell me on the newer more expensive model. I stated no and to please let us know when it was available. 5. No one responds (because their bait and switch failed) and when I finally get a manager I am told the vehicle was sold 2 days earlier. It should be noted that dealers state it takes a while for vehicles to come offline, that is not true. I am communication professor and know exactly how new media operates...it is lazy responses and a lack of integrity that keeps a vehicle post (because surprisingly that vehicle was still posted earlier today and now magically is gone). Go somewhere with integrity.
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Reason of review:
Not as described/ advertised

Preferred solution: They change their sales tactics

Anonymous
map-marker Lakeland, Florida

Still trying old sales tricks?

Based on the ratings, I must be the oddball. But I thought that the “games” of the 20th century in car buying were largely out of date. At Regal Kia the “good cop, bad cop”, tricks of the trade, what we used to expect as 'typical' car sales shenanigans still reign supreme. In case it's not clear, I would not set foot there again if they paid me. I am a logical, not emotional, car buyer. I came in with a set of requests, many of which I doubted would be met, but heck, I asked. I am not used to buying cars with payments, so I told the sales person what my target was, and pretty much what kind of room there might be. I also said that if they couldn't do a deal that met my expectations to say so up front, and save us all time. Two hours later, the 'monthly payment' they offered (no indication of interest rate, by the way, and I didn't bother to run the amortization myself) was two to three times my max. When I reminded the salesman of my top amount, he asked me to sign that I would “take the car” at that price / term “if the manager can make it work”. I said I would, but I chose to leave instead. If, in fact, they could reach my terms after taking up two hours, they could have done it on the first go. I was offended. We had told them we did not want to play salesman / manager games. They did anyway. And as I was driving off the lot, with the salesman standing on the pavement, a person who likely was “the manager” walked towards my car and asked how I was doing, and as I drove I replied “not too well after that”, and he yelled as I continued driving away. Really. No respect. No integrity. Nothing but “car sales games”. I was OK not being able to get the deal I wanted. I was OK not buying the car. I was not OK with the games and wasted time. This is the 21st century. Really.
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Reason of review:
Poor customer service

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