Regal Cinemas
Reviews and Complaints
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Verified Reviewer | Winter Park, FloridaRefund that was requested on 08/07/23 is still pending
Preferred solution: Full refund
User's recommendation: Refund taking long & can't call using the note above payment it's not connecting to customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to freeze account, having last minute emergency surgery
- Convenient locations
- Hard to contact customer support and extra pay for imax and reserving
Preferred solution: Freeze account, speak to actual person on phone.
User's recommendation: Don't know how to help others with thia one, that's supposed to fall on y'all.
Regal unlimited subscription
- All
Preferred solution: Full refund
User's recommendation: don’t
After being a member of the unlimited program for two or three years successfully, it has been difficult to renew membership at this time. It finally happened this past week, and I was able to use the
Customer service
User's recommendation: Caution if you ever need assistance
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo response
- Have poor service
Preferred solution: Canceled unlimited subscription
User's recommendation: Poor service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel subscription
Preferred solution: I want them to stop charging on my card number provided and they already charged my card for 2nd month . When I’m trying to contact you guys with cancel my subscription.
User's recommendation: Please do not go with them
Resolved: Can’t get issue resolved
Company fixed the issue and I have been provided with apology. the manager at the Regal Ronkonkoma, helped me to get it back on my phone. He as always been helpful adn positive about the Regal.
- Sergio
- Location
- Unlimited issues and movies only stay for 1week many times
Preferred solution: Get app for unlimited in my phone so it doesn’t take 20-30 minutes for someone at theater to get my account
User's recommendation: Do t sign up for unlimited
Cancel Subscription
User's recommendation: Read everything
System keeps closing me out
Preferred solution: My credits back and able to get into my account
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Alexandria, VirginiaPoor website design
I tried to buy 2 tickets online for the first time at Kingstowne location after selected the movie, the reclining seat it kept saying error try again instead of pop up the message says reclining seat not available at this location l did not know at all and keep going back the page and tried finally it went through and showed me I just ordered 2 tickets at Gallery Place Washington DC location What? I tried to cancel and it only refunded the tickets not the booking fee I think the website needs some improvement for more efficient. I did call the theater directly they said to do it online only which is I cant get my booking fee refund back
User's recommendation: Research about the seat you like at your location you choose first
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUn-authorized use of my regal club
Preferred solution: Full refund
Placed order for Barbie box and never received
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhat Interaction?
Preferred solution: Full refund
User's recommendation: Skip.
Cancellation
User's recommendation: Avoid regals business.
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