Carl S Ruk

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

“Refrigerate” in Lindon UT and North Salt Lake UT - They INTENTIONALLY CONCEALED a Broken Freezer – Then Were Caught Stealing My Money. (Maybe Your Money Too)

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Refrigerate Store - “Refrigerate” in Lindon UT and North Salt Lake UT - They INTENTIONALLY...
These guys are piece of work. They operate a dirty cluttered refrigerator store in Lindon Utah. (Near Orem). The sales staff are very nice. But, the managers are hard-nosed screw-you-over artists. I picked out the 20 cu. ft. upright freezer that would be good for our family on KSL.com. Then I went to pick it up. They didnt have much time to talk about the freezer because they were closing. There was a shoddy repair made on the freezer on the bottom seal gasket that would make the freezer not usable. It wouldnt hold the 0 degrees temp. The seal gasket had multiple screws put THROUGH it. They did this shoddy repair to screw the public and INTENTIONALLY CONCEAL the problem. They also didnt mention the freezer was permanently broken. The CONCEELED repair couldnt be seen unless you get on your knees in the showroom to see it. Why would a company allow a broken freezer or fridge to be sold as new/used with a warranty? Is it perhaps that they can advertise a warranty, but when it comes to fulfilling it, they MAKE MORE MONEY on the service call? I called to their sales staff about this problem less the next day. They accused me of harming the seal/gasket myself. They wouldnt replace it. (So much for their Warranty) Then, they said, they could replace the whole freezer. I said, good so far. They needed a few days to clean up the new fridge. That was fine. BUT, then they wanted $100 to deliver the freezer about 17 miles. And they would bring it out to the house in a week. That was wayyy too long to go without a freezer. I told them that we needed delivery, but that I wasnt going to pay $100 more dollars and wait a week. I wanted it in the next few days, and I wasnt going to pay another dime for this fiasco. The conversation broke down. They did NOT honor their warranty at all. They stole my money and left a valuable customer with a non-usable freezer. That they INTENTIONALLY CONSEALED. So, if you see some nice fridges and freezers on KSL.com, dont buy from this merchant. They will cover-up problems and steal your money. And not honor their warranty. *** Do a credit card chargeback on them immediately if there are any problems. Let them fight YOU to get their money back. You have the broken fridge.
View full review
Loss:
$492
Cons:
  • Will steal your money on purpose
  • Do not honor their warranty
  • Will conceal non working refrigerators

Preferred solution: Deliver product or service ordered

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article