gary l Ick
map-marker Millerstown, Pennsylvania

Should have gone with culligan

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my biggest concern with refresh20 is they never answer there phone. you can try calling customer service , sales, or manager but no one answers the phone. my second concern is water quality. they may say it clean , but I still get build-up on faucets.
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Cons:
  • Lack of proffesionalism
Reason of review:
cannot contact

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Millerstown, Pennsylvania

You should know the truth

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Desired Resolution I'm not sure what I want, Stop avoiding me and others. Make good on what was sold to us or make a refund. Explain what happens to our warranty if Mountain Pure is now RefresH2O. And apologize for deception. Business To Whom it may Concern: Mountain Pure Water Systems filed Chapter 7 Bankruptcy on Friday a week ago and is no longer responsible for your service on your system. Your warranty is provided by the manufacture which is Water Resources International, Inc. and is still in full force as... before. Mountain Pure was in business for 25 years and had an A+ accredited status because it has always taken care of its customers while in business. No business is expected to continue to respond to or service past customers after they are out of business. As in life, sometimes things are beyond the control of any single person or entity and hard decisions have to be made. It is with a heavy heart that Mountain Pure has closed its doors after 25 years and certainly is not what anyone wished to happen. As for your comments about Refresh20 Water Systems, Inc being the same company is absolutely false. It is a completely different company and was never affiliated with Mountain Pure in any way. Water Resources International Inc. which holds your warranty will be notifying you in a letter soon as too the new distributor in your area servicing your equipment. Any and all future correspondence should be directed to them at * *** *** ***** Thanks you for your support over the years and continued health and happiness to you and your family.
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Reason of review:
Lack of honor

Preferred solution: Honesty

Anonymous
map-marker Millerstown, Pennsylvania

Thanks to refresH2O

Hi, I just wanted to post a special thanks to the customer service department and the wonderful people at RefresH2O. The service and customer care has been consistent and excellent. Having the water treatment system has changed how I see and experience purified water. Over the years that I have received services through RefresH2O, I have been treated with utmost courtesy. Their ability to treat water problems has surpassed my expectations. Thank you to all the special people at RefresH2O for your continued commitment to enabling your customers to have high quality water. Your efforts greatly improve quality of life on a daily basis. Thank you Susie B. Mifflintown, Pa
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Reason of review:
Good customer service
1 comment
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