Dalinda Tme

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Verified Reviewer
| map-marker Brooks, Alberta

How can I talk to someone

I cant get a hold of anyone to talk about my credit builder loan that matured last month I havent heard from them and when I try checking my account status on my dashboard I cant find any information on my account. What should I do? I have sent emails since last week but no response. I have tried calling but no answer.
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User's recommendation: This is so confusing

Yassmine E

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Verified Reviewer

Overdue payments is showing and I paid

My complain is about payment Im paying on time from my bank because I can see my transaction online but when I login to my account Im noticed two accounts one of them is overdue by 48 dollars which I already paid I dont understand why and also my credit is not improving so please can I understand more about it
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  • Insecure

Preferred solution: Full refund

User's recommendation: Be careful for non secure loans

1 comment

Hi Yasmine, Thank you for your message. We would love to get this issue sorted for you. Please contact us at care@***.com and we will verify your account and investigate for you.

Lance O Mwy

I need to talk to your financial division about my credit card.

I have issues about my secured credit card.i have been calling to resolve issues but can't get through to any of the phone numbers.could you please contact me at 604440**** as this problem has been going on for months.
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Preferred solution: To resolve my issue of so called missed payments.i made all payments on time and would like to submit my bank statements to verify this but I can't get through to anyone.


Excellent customer service

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Today Friday, June 14, 2019, I have had a bad experience with an unauthorized charge to my Refresh Financial credit card. Fortunately, Mr. Carlos Ramírez, Relationship Manager, helped me solve this problem. I am very grateful to Mr. Ramírez, for his professional attention and his human quality.
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  • Excellent customer service
Reason of review:
Good customer service
Maor B

Bottom of the barell, Terrible product and atrocious services

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what this credit card offers is nothing at all compared to capitol one. Do not make this mistake and sign up with this credit card company. This is a secured credit card that will not work for you at all: I've had about 10 places declined my credit card with refresh financial and cdbank over the one month period I was with them. I have been patient and tried to let them solve these problems but they always end up just saying "we will call you back" and they never follow up on anything. None of the issues have been solved. You can't buy things on amazon, you can't use it to pay for your phone, you can send money using western union, you can't even order an uber to drive you. There are many credit card companies out there and this is by far the worst. They tell me things like "you can't use this to pay for your fiances' phone, because it's not the phone registered with us. They don't listen when I try to explain, and when I told them I am leaving and they couldn't care less. They never tried to keep me as a customer. They prey on people with credit card debt, or who are looking for the best first credit card, and they advertise themselves as that. But they forget to mention that you will be restricted almost everywhere because no one accepts them as a valid credit company. They will tell you "just be patient with us until and send us copies of where you were declined". Do they think I work for them or something? The frustration it caused me, and the amount of time I wasted talking to them, they have never compensated for. And guess what, you want to cancel with them? 60 days until you get your money back. So if you were like me, and were looking to apply for a credit card with bad credit, stay away from refresh financial! Oh, and did I mention that you can only pay your credit card bill via e-transfers? and you can't even check your balance, you have to call them. Or as they told me once, I can call the bank issuing the cards and PAY 10 cents every time I check my balance. Their guaranteed credit card approval does not compensate for any of this. I feel ripped off, lied to, and I will make sure everyone I know hears about it and stays away from that credit card company. They are at the bottom of the list.
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Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

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