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DO NOT USE THEM Pissed they lied to me about my insurance

I had my first dental appt. on 02/15/2018 and had called a couple times about my insurance and was told oh yes it's all good we accept your insurance. I went in and they took a bunch of X-rays and pulled a tooth out due to me being in a car accident the front 2 teeth got hit and had moved and then got loose and both do need to come out. I understand that. I went in knowing that. The 2nd appointment they had me go in and did a comprehensive oral evaluation on me. Some guy came in and said Ok well we need to pull 4 teeth besides the one that is in the front loose. I asked why? I stated first who are you? I was never introduced to the guy and then I said when I was in last time I was told there was only one DDS in this office his name was Dr. Flinn. He had looked at the same x-rays and pulled the one really loose tooth and said he didn't see why any other would have to come out but I did need a deep scaling procedure. I figured I would I have had that done 2 times before and they HURT lol. This guy that came in said he was Dr. something I could not even understand him when he said his name and said I had some infection and they would have to come out! He got really mad when I said why would 2 different DDS at the same business say 2 totally different things. He said because I am the dentist and walked out of the room and the assistant left with him. I had asked before he ran out why could I not have the deep scaling cleaning and then some antibiotics would that not clear that up he said probably but they should just come out! very rudely... I asked if there was some other reason as I was told I have a total of 3 very small cavities and at 57 I don't think that is too bad. The first DDS said the only problem could be the one tooth and it was a slite chance that when he went to drill before filing the cavity it could split or crack or something but he didn't think so. The assistant then came in the room and said on you can go and she walks out. I still had the bib thing on and something else they had on me. I was mad the way I was treated by that DDS and just started to walk out she comes up to me grabs the stuff off me and walked away. I get to the receptionist and was going to make the next appt. and ask that it be with DDS Flinn who seen me first. She told me oh we can't make any appointments if you have an outstanding balance. I said what??? I had just watched 2 people in front of me make payments to them and then she told them how much they still owed and made them appointments but I stated that my insurance does not have a co-pay or deductible for dental I get $2000 a year and when its gone its done for that year. I asked her to print out that bill I wanted it when I talked to my insurance co. she said oh I can't print out our billing. She took the paper I had and wrote down what the insurance paid (so she said) and my part which was almost the full amount. She said I had a balance of $235.00 and that days charges had to bo through but it was a $490.00 Fee on the paper she gave me. I went to leave and had to put out onto a 4 lane road and there was a stoplight just down the street but I could not use it to exit it was for 3 other roads that turned into that one. I sat there for a while when the light turned red a huge SUV left a gap and the car in front of me got out then he kept looking into his side mirror and saying wait wait the sun was right there to my left setting and it was blinding to look that way he motioned me to go but I pulled out a little more to check for myself and the sun blinded me again but I could see there was a gap to get out the spot he sun blinded me in was a car and I hit him. I was livid... The guy was really nice he said he knew how blinding the sun was as he had pulled out just a block up the road and he had trouble with the sun blinding him to see also. The cop said oh it happens there all the time there is no really good way to get out of that small old plaza. I got home and called my insurance about the car then called my medical insurance and wanted to know why I had to pay so much they stated that they were not in network and the first claim was denied when I went in first she said they should have called me to let me know before I came in for the 2nd one as they knew right away as it was all done electronically so they got the denial right away. She also said I had a letter sent to me I should be getting it if I hadn't I stated that I had been out of town a couple days and maybe it's in there. She said that still didn't matter they knew right away and they still treated me without telling me when I came in it was all out of pocket for me on the paper with the bill I did see a $62.00 write off... Oh whoopie, big deal I would have never been there in the first place if I knew they didn't take my insurance and they never told me then wreck my car I am so upset it's unreal. I would not go there when 2 different DDS give such a HUGE diagnosis. The 2nd one was really rude the DDS Flinn was very nice and had a high rating online that is who they told me was the only DDS there. Now I have a fine to pay my insurance is going to go up due to that and a ticket to pay... I would NOT have even been in the area I live 20 miles SW of there. I filed a case with the BBB and plan on taking them to small claims as advised by my attorney. ROTTEN to tell someone that is a co-pay and so many would believe it and they would never question it. I see so many people don't take a lot of affirmative action when it comes to what DDS, Dr, and pharmacy say to them and they get ripped off all the time. I think someone needs to make this rip off game STOP. I am on disability and have a very limited income and could not afford that kind of stuff... I am furiouse at them as again I would not have been in that area at all had they been honest with me.
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ID
#1203713 Review #1203713 is a subjective opinion of poster.
Service
Refresh Dental Customer Care
Reason of review
Poor customer service

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