Reef
Reef Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Reef has 1.2 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Excellent foot support option for plantar fasciitis relief, Great merchandise.
Cons: Customer service, Lousy customer service awful, No one is there to help you.Recent recommendations regarding this business are as follows: "Don't use buy REEF perfumes and Don't use Aramax", "Don't purchase online from this company.", "Beware", "Don’t purchase!", "Be aware - customer service is incommunicado".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Reef has 1.2 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Excellent foot support option for plantar fasciitis relief, Great merchandise.
Cons: Customer service, Lousy customer service awful, No one is there to help you.Recent recommendations regarding this business are as follows: "Don't use buy REEF perfumes and Don't use Aramax", "Don't purchase online from this company.", "Beware", "Don’t purchase!", "Be aware - customer service is incommunicado".
Most users ask Reef for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rocky Point, New York
Reef Sandals Broken
Hello! My favorite sandals have come apart at the toe.
I buy all of my Reef sandals from Khanh's Surf and Sport in East Hampton, NY. I showed Khanh, and he said to contact you. They are from this spring sale, but there were no more in my size 7. I don't have the receipt, but he saw the stitching came apart.
I like them so much for the comfort as well as the white color. I bought another pair in another style while he gave me your contact info. I hope maybe I can send back this pair for repair or replacement.
Thank you for giving me your time. Sincerely, Fran Brierley
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Westwood, Kansas
Canceled Order
I have been trying to order Reef X Duvin Boardshort × 1 Black / XL (see attached photo), and you keep canceling my order - yet it keeps coming up for sale on Facebook, and it also shows in stock on your website! I really want these shorts! The latest order I placed is RF295****.
Thank you,
Jeanette Hager
jeanettehager5@***.com
- Great merchandise
- Customer service
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Winter Haven, Florida
Poor customer service
Very poor services with unreasonable requests for returns or warranty issues.
Strongly Suggest that you shop elsewhere.
This company will not exist very long.
Do not Patronize this poorly run company.
Their loyalty is not with the American people.
Their products are made very cheap and do not last...
At one time this company was once a good company but not anymore
Strongly suggest that you patronize another vender for all your needs..
Semper-Fi
- Lousy customer service awful
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Verified Reviewer |
Marion Station, Maryland
Awful Customer Service
Location- Online only. The location listed below is not correct due to no option to select Internet only.
They recommended we standby for a shipping number to reach out to UPS, despite the order not having been processed. We reached out to UPS, and they said only the shipper can change the address. I called Reef back and spoke with a condescending agent who eventually didn't answer any further questions; they just kept repeating the same script over and over. Now we are stuck and have likely lost $50.
What's even worse is that they hadn't been processed, let alone shipped, and we couldn't do anything. We even tried canceling the order.
We will write off the $50 and find another company. These sandals were for a vet with foot issues who now has to wait another few weeks while we find something comparable.
- Excellent foot support option for plantar fasciitis relief
- Customer service
Preferred solution: Shipping address changed or cancellation of the order.
User's recommendation: Don't purchase online from this company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Montreal, Quebec
I never received my order
I bought USD800 worth of perfumes in May 2024 from the REEF website. It is now August, and I have been trying without success to track my order.
They have provided an Aramex tracking number. No one answers the phone, and I can't send an email to that company.
Yeah, $800US is a total rip-off. I'm so pissed and can't do anything about this.
User's recommendation: Don't use buy REEF perfumes and Don't use Aramax
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Ocracoke, North Carolina
Problem with sandals; no response to email/photos sent
BShoes are mismatched and dont fit. I wrote a email with attached photos, yet no answer.
The sandals are the same size, but are somehow mis-cut. Am waiting almost three months, but no response from REEF.
Want my money back. Summer is over and I couldnt wear the sandals.
Preferred solution: Full refund
User's recommendation: Be aware - customer service is incommunicado
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuality of Swell sole sandals
To whom it may concern,
As a Florida resident - I am always in 'flip flops' and have pretty much worn them daily for the last 50 or so years. I have owned "Reef", Kino's, and Olu Kai pretty much exclusively for the duration.
The last several years I've been wearing the Olu Kai brand due to comfort and durability.
I recently saw the advertisement for the Reef Swell-sole sandal and was impressed with what I saw. I went to "Ron-Jon' in Cocoa Beach and purchased a pair in size 10 for $75.00 a week ago today.
I have tried to wear these sandals daily - however, after today, I'm giving up on this pair of sandals. The sandal refuses to fit tightly and keep moving around under my feet, this causes the sandal to move on both feet and after about 20 steps, I end up with my heel off the sandal, leaving my entire heel of my foot about 1/2 way off the sandal. In addition, the toe strap seems to be very loose as well, sometimes my toe stays in the tow strap, sometimes it slides out.
I almost appears to me that the straps of this sandal is extremely loose and doesn't grip the foot or hold the sandal in place.
Needless to say, In todays economy I am extremely dissatisfied with my 75.00 investment - I currently would not be able to recommend this sandal to anyone. I cant comment on the comfort of the sandal because I'm unable to walk any measurable distance in the sandal without my feet sliding around in the sandal and eventually, the heel sliding off. As I stated earlier, I've worn many different brands, but this is the first time I've ever had issues with any pair of sandals.
I hope you will take the time to mention this to your design team and see if it's a defective design or just my unlucky day. As of now, these flip flops are going to go into the closet until I can get to the Goodwill store and donate them -- very disappointed with this purchase.
I have attached photos of the fit of the sandals - any questions or comments or concerns, feel free to reach out to me.
My number is 321-795-**** - thanks. Regards, Jeff Elder
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWarranty claim
Requested a warranty claim in August. Sent them all of the relevant information they requested.
Ive heard nothing cents.
I have tried calling and they refer to their email method. I have sent three emails with no response.
- Unreliable product inferior
Preferred solution: Replacement product
User's recommendation: Don’t purchase!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI’ve been trying for two weeks to reach his company because my order was never delivered and literally just says in transit. It has been a transit for nearly 2 weeks. I’ve written several times and no
I never got my order! O answer nothing 2 weeks and no reply !
All I get is a auto reply thats *** Im so upset and angry that no one cares and you cant get a hold of anyone never again will I order from them!! I want my money back for something I never received!!nn
- No one is there to help you
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost package
I have not received my package . It has been in transit for over a month.
I need a refund or my sandals I already paid for !
I am not pleased with this purchase . Can someone please contact me asap.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI never received a package ever in Teresa for over two weeks and I haven’t got any replying so an automatic one that reads this has to do with a return when it has to do with I never got the package a
Reese has not replied to my continuous emails about not receiving a package from them. Its been over two weeks. All I ever got is an automated response saying this has something to do with a return which it doesnt has to do with the fact that I never got them two weeks now I pay over two weeks and I still havent received a refund or word or anything from her if theyre an awful customer service and you cant even reach them by phone only by email and they have lacking in response two weeks thats
- Lousy customer service awful
Preferred solution: Full refund
User's recommendation: No!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
Lost item
I ordered two pairs of reefs shipped via fed ex then handed off to usps. Ten days later still no flip flops.
USPS site says could not be delivered and could not be returned, sent to a mail recovery site in CA?! Looked for a customer # on my email receipt and nothing so I found a number on Google. You call and a voice message tells you that due to increased volume, representatives are no longer available by phone. Email is the only way to communicate, so I email and get a response back later that same day, only problem was that it was a "form response" about thier exchange policy.
It would seem to me that Reef is taking on all the business it can get but sadly they are not valuing their customers by paying to provide them with adequate customer service. I sent one more email and waited 10 days with no response!
I contacted my credit card company to dispute the charge. Come on reef, you need to do better.
User's recommendation: Don't do it!
Hot Springs, South Dakota
Looking for my shoes as of today I haven’t received a response to my return. Reef has my money my shoes and no help.
My name Cheryl Cobb 12122 Argyle Rd Hot Springs South Dakota 57747 I purchase sneakers on Aug 2 they were to large and returned I m wondering,have you had time to address this issue?,and when might I expect them.. Please advise. Thank you Cheryl Cobb
User's recommendation: Beware
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Bellevue, Washington
Missing Package
I never received my package
RF167**** package said it was delivered on July 22, 2023 however I never received
Jacksonville, Florida
Issue with shoes.
I bought Reef flip flops in June. The cork is coming off the right shoe.
I would like a replacement if possible.
They were $50.00. I could've bought a $10.00 pair from Walmart they probably would last longer!!
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