Sheree P Bha

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

 Verified Buyer |

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer
#5062490 
Report Review

Lost package

Reef - Lost package
I have not received my package . It has been in transit for over a month. I need a refund or my sandals I already paid for ! I am not pleased with this purchase . Can someone please contact me asap.
View full review
Loss:
$50

Preferred solution: Full refund

Comment
Helpful
Gabriela P Iaq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

 Verified Buyer | map-marker Ocracoke, North Carolina
#5033052 
Report Review

Problem with sandals; no response to email/photos sent

Reef - Problem with sandals; no response to email/photos sent
Reef - Problem with sandals; no response to email/photos sent
BShoes are mismatched and dont fit. I wrote a email with attached photos, yet no answer. The sandals are the same size, but are somehow mis-cut. Am waiting almost three months, but no response from REEF. Want my money back. Summer is over and I couldnt wear the sandals.
View full review

Preferred solution: Full refund

User's recommendation: Be aware - customer service is incommunicado

Comment
Helpful
Teresa S Dub

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

 Verified Buyer |

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer
#4982794 
Report Review

I never received a package ever in Teresa for over two weeks and I haven’t got any replying so an automatic one that reads this has to do with a return when it has to do with I never got the package a

Reef - I never received a package ever in Teresa for over two weeks and I haven’t got any replying so an automatic one that reads this has to do with a return when it has to do with I never got the package a
Reese has not replied to my continuous emails about not receiving a package from them. Its been over two weeks. All I ever got is an automated response saying this has something to do with a return which it doesnt has to do with the fact that I never got them two weeks now I pay over two weeks and I still havent received a refund or word or anything from her if theyre an awful customer service and you cant even reach them by phone only by email and they have lacking in response two weeks thats
View full review
Loss:
$54
Cons:
  • Lousy customer service awful

Preferred solution: Full refund

User's recommendation: No!!

Comment
Helpful
Teresa S Dub

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

 Verified Buyer |

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer
#4979205 
Report Review

I’ve been trying for two weeks to reach his company because my order was never delivered and literally just says in transit. It has been a transit for nearly 2 weeks. I’ve written several times and no

1.0
Reef - I’ve been trying for two weeks to reach his company because my order was never delivered and literally just says in transit. It has been a transit for nearly 2 weeks. I’ve written several times and no
I never got my order! O answer nothing 2 weeks and no reply ! All I get is a auto reply thats *** Im so upset and angry that no one cares and you cant get a hold of anyone never again will I order from them!! I want my money back for something I never received!!nn
View full review
Loss:
$54
Cons:
  • No one is there to help you

Preferred solution: Full refund

Comment
Helpful
Melissa B Efh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer | map-marker Philadelphia, Pennsylvania
#4978219 
Report Review

Lost item

1.0
I ordered two pairs of reefs shipped via fed ex then handed off to usps. Ten days later still no flip flops. USPS site says could not be delivered and could not be returned, sent to a mail recovery site in CA?! Looked for a customer # on my email receipt and nothing so I found a number on Google. You call and a voice message tells you that due to increased volume, representatives are no longer available by phone. Email is the only way to communicate, so I email and get a response back later that same day, only problem was that it was a "form response" about thier exchange policy. It would seem to me that Reef is taking on all the business it can get but sadly they are not valuing their customers by paying to provide them with adequate customer service. I sent one more email and waited 10 days with no response! I contacted my credit card company to dispute the charge. Come on reef, you need to do better.
View full review

User's recommendation: Don't do it!

Comment
Helpful
Sherif Qdk

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

 Verified Buyer | map-marker Bellevue, Washington
#4853529 
Report Review

Missing Package

1.1