Reedsy

I contracted with Ms Andrea Williams who was listed with Reedsy as a Writer and author to write my memoir back in February 2023. At first, we communicated weekly, which quickly changed to monthly communications due to the writer's other personal obligations.

I was assured that the project would be complete by August 2023. In August, she sent me four poorly written incomplete chapters and asked for an extension on the deadline. I agreed to extend the deadline to December 31, 2023. I explained to Ms Williams that I have serious health issues, and we must complete my memoir as soon as possible, she assured me that it would be completed by the end of the year.

When the end of the year came, Ms Williams asked for another extension until April 1, 2024, I reluctantly agreed. On March 30, I spoke with Ms Williams, who told me that the project was not complete, and that she would still need additional time. I said, "No" and that I wanted 8,000.00 dollars refunded to my account due to breach of contract. She agreed and said she would return the money by April 5, 2025.

I have not received a refund or any communication from Ms Williams.

To make the problems worse, Reedsy has marked the project as completed. I expect Reedsy to assist me in this matter as soon as possible.

An Escalation Supervisor at Reedsy needs to contact me ASAP about these debit of funds for no services given. I have escalated it, till date nobody from the escalation team has contacted me.

Unfortunately between the start date 10/31 to the end date 11/10. I had no draft or any work sent to me. Half way into the timeline was Nov 4th/ 5th. With nothing produced as indicated in my previous communiquevto Curtis, I was weary of quality of a haphazard job rushed.

Since nothing was produced and sent to me as as at Nov 6th, 2023. I knew I would not accept a last minute job, so I cancelled. You can clearly in all communiques which I have copies of, my fears about half hazard jobs. I am speaking for the last time, I need to be contacted by someone in your escalation team.

Or this will go viral, if I am being stopped and bullied into paying for no services despite my correspondences to You and Curtis timely about his posture, not to produce any services for me. If no body contacts me from your escalation department to resolve this. I will assume, that Reedsy responsive in resolvingvwhat would be termed a UDAAP violation and it will take another shift.

So, I suggest for the last time, that youvescalate it get back with me informing me who is working to resolve this matter, this is my final call! Thank you.

Chat response time takes so long when there is a problem. When the site declined my card, they blamed my bank even though the bank stated multiple times they verified the purchase.

But when I tell Reedsy this it's like they don't listen. This has caused my manuscript to be late because I can't pay my copyeditor and then get a finished manuscript to my proofreader. I feel like I'm at my wit's end, normally transactions go smoothly but the one time it doesn't Reedsy is annoyingly unhelpful.

It took them three days to respond when I first contacted their support team via their messenger and I can't even phone them for a quicker and more efficient kind of service so I have to rely on email and messenger which has done a number on response time and my patience.

This is most unfortunate since the editors and designers and other experts I hired using the site are amazing and their work is incredible and they do deserve every penny. It's just unfortunate that this experience has me second-guessing using this site in the future.