Katherine F Ffz
map-marker Philadelphia, Pennsylvania

Can get Car Fix never enough people

I had bumper-to-bumper and extended warranty. They told me that after the bumper-to-bumper, my extended warranty will kick in now that Im trying to use my extended warranty. I cant get nobody on the phone not even the financial guide Jonny.
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User's recommendation: The higher people, and to reach out to the customers they’ve been reaching to you guys

Kathleen W Vwf

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Verified Reviewer
| map-marker Middletown, Pennsylvania

Vehicle services unacceptable

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I have a 2010 Chrysler mini van. It is only worth approximately $4,000.

The vehicle is paid off and I decided to get it fixed however I spoke with the desk associate telling her this vehicle isn't worth that much so I don't want the repairs to cost more than the value of the vehicle. I also don't have an extended warranty so all repairs are out of pocket. I got my veh inspected somewhere else and passed but was told I have an oil leak that needs to go to the dealer. This veh also had a recall so I called to address both these issues.

I was told the diagnostic would cost $250 just to see what's wrong. Ok I agreed. They called me to tell me yes the veh has 3 leaks. I agree to fix it bc the cost wasn't too bad.

They call the next day to tell me my headlight was out. The woman kept expressing how sorry the mechanic was and that he would change the bulb for free I obit had to pay for the bulb $37. I'm assuming he broke it that's why he felt bad. Ok whatever things happen ok ill pay the $37 to fix it.

2 days later they call to tell me after fixing leaks and light bulb. They took the veh for a test drive and the radiator BLEW UP the veh was smoking and everything. It will cost another 900 plus to fix this. Oh and the mechanic feels sooo bad AGAIN.

Why did This "expert" mechanic keep doing so bad?!?!??? I'm obviously upset I don't want to pay the additional money to fix this. Why didn't the initial diagnostic reveal a problem with the radiator??? I tell them I want to speak to a manager.

This was in Wednesday No one called me back still and it's now Monday. So I call to speak to a manner AGAIN. Supposedly he will call be back AGAIN. They have had my car for over 2 weeks and it seems they keep breaking things.

I want to know what's going on with my veh and how can we rectify this situation. ? It seems my mechanic may be inexperienced therefore I shouldn't have to pay for his mistakes. I took this veh to the dealer for "expert services".

Completely unprofessional and unacceptable. I already reported this to the better business Bureau, left a horrible review on yelp.

I also posted this on my social medias. I want this situation rectified.

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Loss:
$1000

Preferred solution: Price reduction

Robert H Sgv
map-marker Middletown, Pennsylvania

Terrible service

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BEWARE of dealing with Reedman toll on baltimore pike. My experience with them has been the worst experience of my life, and Chevy corp is no different. After dropping off my work van for traction control lights coming on at Reedman Toll, it costs me $190 for this diagnosis and a day of work missed. I told James Esquilin (a service person) to order the part. He said I got you brother. I ordered it, when my receipt said customer denied work. This vehicle is just over three years old, and still under the mileage warranty but they say its over three years so tough luck. The repair was going to cost over $900. After two weeks of Reedman toll saying they ordered the part but never did, I was contacted by Chevy and spoke to Mellissa. She assured me she would contact Reedman toll and they could work something out. She had also been notified that I filed a claim with the BBB. The next day when I contacted Mellisa to see what happened, (case number 9-64********), she sent me an email saying she was no longer handling the case and Amanda was. (The new case number was 9-64********). Amanda said she too would call Reedman and get whats called a cost assistance for me and that Chevy would help me out more. After seven calls to Reedman toll, and even speaking to the service manager Mark, they finally said On 1/23/21 that the part came in and bring my van up. For three weeks they kept saying the part was on order. Lavar even told Amanda from Chevy this on 1/15/21 On 1/27/21 I arrived at 7:30 am and dropped my van off (another missed day of work). I called Amanda and let her know I dropped it off so she could contact the dealer like she had asked. She was going to call them and call me back. Guess what, no call back. Finally at 3:30 I called for a status of my van since I had heard zero from them all day and was put on hold for 28 minutes. I went to Reedman toll (while still on hold) and was told they ordered the wrong part. Three weeks wait and they ordered the wrong part. No one called all day and let me know this, and then when I did call they put me on hold for nearly a half hour Reedman Toll/Thomas Chevrolet is the worst place to take your car for service and I would never buy another Chevy product. I plan on posting this in any news outlet I can find, and anywhere complaints can be filed. After three years and under mileage warranty, I should not need a nearly $1000 repair. UPDATE. 2-10-21. After waiting two weeks so I could get a first appointment since Its a service truck, I brought my truck to Thomas Chevrolet on Baltimore Pike. Heard nothing all day. Called a few times. Was told to call back. I brought it in first stop at 7:30 am. Went up to get my truck at 5:05 and they were just pulling my truck in. Took possession of my truck at 5:20 and went home. The guy there was blaming my alarm on the truck from what they saw. Thomas Chevrolet had my truck all day (knowing it was a service truck) and took it back at 5:05 from 7:30 in the morning. Im done with chevrolet. Ill take it to my local mechanic. I would NEVER buy a chevrolet or gm product again Sincerely Robert Hearn 484-620-****
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Cons:
  • Ignorant workers at the counter and liars

Preferred solution: Let the company propose a solution

User's recommendation: Do not go here for service

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