3K CLAIMED LOSSES
2 TOTAL REVIEWS
HORRIBLE SERVICE DEPARTMENT!! STAY AWAY!!
I never thought that a simple oil change and tire rotation at the service center would lead to one of the most terrifying driving experiences I’ve ever had! On the way home after leaving the dealership (a couple of miles), the front tire FLEW OFF, narrowly missing a head-on collision into oncoming vehicles! Also, I nearly lost control when the front end crashed down, and also was close to a head-on crash, before managing to get the car off the roadway. Initially, after returning to the dealership to report what happened the customer service rep was very concerned and stated after checking the "recording" they could see the technician failed to tighten the lug nuts which of course lead to the wheel flying off. They stated they fired the technician and we're going to take care of this, even saying they would possibly provide us with a brand new vehicle due to the fact the van was itself, brand new. They said they would contact us in the next couple of days. (Which they did not.) However, after the "higher-ups" started getting involved, their tone changes and thus starts all the "legal" jargon and backpedaling. But this is where it gets absolutely infuriating. The General Manager had the absolute nerve to state, "Of course, none of us were with your client after they took delivery of the van, so I am not sure there would be 100% proof we would be at fault." And "I am not insinuating your client did this, but there are multiple cases to where customers have rigged vehicles after delivery to try and get something for free, or to unwind out of a deal." REALLY??? You're not insinuating? Actually, you ARE insinuating, and now insulting me! Further to get out of fault and to minimize the possible severity of what could have happened, he even linked to a "Reddit thread" showing how common it is for dealerships to not tighten down lug nuts. Is that supposed to make me feel better??? Actually, it EMPHASIZES my point!! Suppose I got on the turnpike instead of a back road? Suppose I was going 70 mph when my tire flew off into on-coming traffic in the opposite lane on the turnpike?? The fact that it is common is supposed to make me and my family feel better if I or someone else DIED due to something like this? So now that all the backpedaling has started, they are trying to get ME to have my insurance to pay for it, but they could, "reimburse" me. WHAT A DEAL! My monthly insurance premiums get to skyrocket, while they cover "cost", plus, I no longer have a new vehicle so I take a hit on the resale. No thanks, I'll pass. Unfortunately, what they say about car-salesmen proves to be true again. I can only state it was the worse service experience I’ve ever had!! STAY AWAY!!
- Shift of fault
- Customer service department
- Insulting statement
Reason of review
Poor customer service
Bad service department at Reed Nissan in Orlando Fl
Had my car worked on At Reed Nissan in Orlando Fl. After over $3,000.00. over the last year, it is now running worse than ever. I actually just spent another $400.00 again trying to have faith in their service department. The car is running so bad and smoking out the exhaust, I can not drive it. Shame on them for taking money again and not fixing the car. I am in the process of getting a new car now, but it will not be at Reed Nissan. The service department is just to hard to ever deal with again. John B. of the service department, needs to be nicer to the customers and respect them.
Reason of review
Poor customer service
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