RedFunnel
RedFunnel Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
RedFunnel has a 3.4 star rating based on 2 reviews with a 50/50 split of positive and unfavorable feedback. Consumers are mostly neutral; reviewers praise turnaround time and diversity of services and rate price as medium. Recent comments range from "Definitely use them. Great" to "Attention! Not fair attitude…".
Key Takeaways for Future Customers
- Several RedFunnel reviews note helpful staff and smooth crossings when issues are resolved.
- Value placed on fast turnaround time and a variety of services at a medium price level.
- Expect mixed experiences; plan ahead for ticketing and boarding procedures.
Negative Feedback / Risk Areas
- Repeated customer complaints about unexplained account blocked and membership access issues.
- Reports of boarding confusion, staff shortages, and poor communication at counters.
- Perceived unfair attitude from customer service in some cases.
Positive Feedback
Many reviewers describe helpful customer service that solved problems, smooth journeys, and recommend RedFunnel as a reliable ferry option.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
RedFunnel has a 3.4 star rating based on 2 reviews with a 50/50 split of positive and unfavorable feedback. Consumers are mostly neutral; reviewers praise turnaround time and diversity of services and rate price as medium. Recent comments range from "Definitely use them. Great" to "Attention! Not fair attitude…".
Key Takeaways for Future Customers
- Several RedFunnel reviews note helpful staff and smooth crossings when issues are resolved.
- Value placed on fast turnaround time and a variety of services at a medium price level.
- Expect mixed experiences; plan ahead for ticketing and boarding procedures.
Negative Feedback / Risk Areas
- Repeated customer complaints about unexplained account blocked and membership access issues.
- Reports of boarding confusion, staff shortages, and poor communication at counters.
- Perceived unfair attitude from customer service in some cases.
Positive Feedback
Many reviewers describe helpful customer service that solved problems, smooth journeys, and recommend RedFunnel as a reliable ferry option.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Great company
We was very happy with Red Funnel, very helpful company,They help us with all problems and all was smoothly.Best Ferry company so far.We recommended Red Funnel
User's recommendation: Definitely use them.Great
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy account was blocked
- - I have been a Redfunnel user for over a year.
- - My account was blocked a week ago with no explanation; I rely on the Isle of Wight ferry.
I have been a Redfunnel user for over a year. A week ago my account was blocked with no explanation, I don't know why I deserve this attitude.
I live on the Isle of Wight now and regularly have to use the ferry.
There was no reason whatsoever to block my account!!! It's not fair
Preferred solution: My account was blocked without any explanation , I can’t book my trip now
User's recommendation: Attention! Not fair attitude…
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
- - Foot passengers were told they couldn't board due to 25 cars, then allowed; counter is shut; only machine access.
- - About 30 went; no sign of 25 cars.
2359 Southampton to East Cowes car ferry. Saturday 9th July.
As a foot passenger. After a festival in Southampton approx 22 foot passengers were told we would not be allowed on due to 25 cars getting on. Eventually we were allowed on. 30 pax travelled on that crossing.
No sign of 25 cars. One co-op lorry and that was all I saw. I asked a crew member and she said they had been waiting for more crew. That’s why we were originally told we couldn’t get on.
( the next sailing was 3 hours time) 1. No crew member walked past us to go to the ship 2. I don’t believe there were 25 cars. Where did the drivers go??
3. If we have to book the last crossing how do we do that? Counter service is shut. East Cowes.
Only by machine. An employee told us the counter has been shut for 3 years. Please I hate being lied to. Why was there a problem getting on the ship?.
( there was 3 of us ) I presume the others had come from the same festival. Please answer this query.
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