Anonymous
map-marker Louisville, Colorado

Poor customer service

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Redbox closed my account for no apparent reason and then I got the run around and no one could transfer me to someone who could fix the problem. I was told two different days that someone would get back to me within 24/48 hours. Didn't happen.
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Anonymous
map-marker Pueblo, Colorado

Inappropriate language in my email

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Don't send anything to me with this vulgar name again. I can't believe you made a sight with this name!
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Anonymous

THE WORST!!!!

WISH I COULD GIVE THEM NO STAR!!! BUYER BEWARE!! DO NOT PURCHASE FROM THIS SOFTWARE COMPANY!! YOU WILL NOT GET WHAT YOU PAID FOR... PURCHASED TWO LICENSES...UPON INSTALLATION IT SAYS "INVALID KEY CODE" AFTER SIX MONTHS OF BACK AND FORTH WITH THE "TECH SUPPORT/SALES" PEOPLE WE ONLY HAVE ONE WORKING MICROSOFT OFFICE PRODUCT WHEN WE PAID FOR TWO!!! GAVE US TWO NON WORKING KEY CODES FROM THE START.....CLAIM THEY DID THEIR PART BY GIVING US TWO KEY CODES.. WAS NOT ASKING FOR A REPLACEMENT KEY WAS JUST ASKING FOR THE KEY CODES THEY GAVE US TO WORK... VERY UNCOOPERATIVE!!!!! BECAUSE EVEN THOUGH WE HAVE BEEN FIGHTING THIS ISSUE SINCE MAY THE ORIGINAL PURCHASE DATE....THEY ARE NOW SAYING IT IS OUT OF WARRANTY 90 DAYS.....BUT IF THEY WOULD LOOK BACK ON THE EMAILS THEY WOULD SEE WE HAVE BEEN HAVING THIS ISSUE SINCE WE PURCHASED THE SOFTWARE!!!!! LESSON LEARNED...GO WITH A REPUTABLE COMPANY....THIS IS DEFINITELY NOT ONE OF THEM, NOT WORTH THE SAVINGS BC IN THE LONG RUN IT WILL NOT BE A SAVINGS...IT HAS COST MORE MAN HOURS SPENT TRYING TO INSTALL IT (error message invalid key code), TRYING TO ACTIVATE IT BY PHONE (microsoft cannot activate because it does not recognize this as a valid product) TIME SPENT TALKING/EMAILING WITH TECH SUPPORT, ETC. WOULD NEVER ORDER FROM AGAIN. ALSO WE ORDERED FROM REDBOXSOFTWARE BUT THE TECH SUPPORT EMAILS KEPT COMING OVER AS SOFTWAREKEEP.COM.....BOTH HAVE DISCOUNTED OFFICE PRODUCTS FOR SALE.....NOT SURE THE RELATION.....BUT I WOULD BE LEARY........
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Reason of review:
Not as described/ advertised
Anonymous

SCAM! Freud!

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I ordered and installed MS Office Home and Business 2010 in 2016. I had a mini-crash which made my computer act funky) and need to reload MS Office 2010. This is one and only computer. I went to Microsoft site and entered the product key that RedBox sent me (as you would any other legitimate software) but MS did not recognize the product key. I made multiple phone calls to customer service at RedBox. I spoke with four persons who assured me they would send new/good product key. Each individual customer service rep said it would take 10-15 minutes to receive the email with instructions. As I learned later, THEY ALL LIED. I did not receive anything so finally the fifth customer rep told me the download was one-time only. I double checked the ordering portion of RedBox site and NOWHERE does it state that you can only download once. This is a scam - DON'T USE THIS COMPANY.
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Loss:
$1000
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Anonymous

Sun burned

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3 boxes get all afternoon sun. Cannot see screen and/or does not work at all. Not going back.
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Reason of review:
Damaged or defective
Anonymous

That said I didn't return movie charged my account 37.00 that said I bought the movie so that need to sent it to me if I bought it I will never rent a movie on my card again

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Contacted them no one speaks english so had to call a lot and try to make out what happen found out i bought a movie for 37.00 so if i bought it where is it i wiill no longer use my card at another redbox again
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Reason of review:
Problems with payment
Anonymous
map-marker Costa Mesa, California

*SCAM* REDBOX SOFTWARE SCAM

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I purchased a download Microsoft Office 10 from Redbox Software for a brand new laptop. After downloading their program, the program crashed my computer and everything became unrecoverable. I was never able to use the laptop or the downloaded program. I had to exchange the computer for another brand new laptop. I contacted Redbox Software who REFUSED to do anything and told me that the download was a 1 shot ONLY deal. They refused to do anything and said there was nothing that could be done - despite the fact that their download crashed the computer. They scammed me out of over $100 and refused to do anything about it. DO NOT USE THIS COMPANY THEY ARE CROOKS!
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Cons:
  • Scam and fraud site
Reason of review:
Return, Exchange or Cancellation Policy
Jacques Etu

Deceptive sales Practices: Buyer Beware

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Updated by user Jan 26, 2017

Buyer beware.....if you have to get a new computer, and have bought product from them, the key that came with the original download will come up as invalid. Randy at Redboxsoftware will tell you that you have violated the licensing agreement with Microsoft.....

Original review Jan 25, 2017
I purchased MS Office 2016 from the Co in Sept of 2016. I was forced to get a new laptop in Jan of 2017 (less than 4 months after buying the product) when I went to install the product on my new laptop the key was invalid. I complained to company and they stated I violated MS licensing agreement. This company is a scam, and has deceptive sales practices. They will not do anything to assist me with a valid key. I have filed a dispute with my credit card company, filed a complaint with the FTC, filed with the Attorney General's office in CA and in NH. Additionally I have communicated with Microsoft as Redboxsoftware claims they have a partnership with. So buyer beware....if you are smart you will buy the product directly from Microsoft who knows that the license can be moved from one piece of equipment to another. These people at Redboxsoftware are ***.
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Loss:
$221
Cons:
  • Are a scam
Reason of review:
Warranty issue

Preferred solution: Full refund

Skarlet Knk

Microsoft Office Suite Review

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Red box delivered it invalid product code. Then they gave me a product code that I can only use one time. So when I had to reinstall my operating system The product code was no longer valid. This company is a ripoff.
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Anonymous

Don't use Redbox for MSOffice

I purchased MS Office 2016 from the Co in May of 2016.I was forced to reload my laptop in Feb of 2017 after it crashed from software conflicts. When I went to install the product on my laptop the key was invalid. I complained to company and they stated I violated MS licensing agreement. This company is a scam, and has deceptive sales practices. They will not do anything to assist me with a valid key. I have filed a dispute with my credit card company, filed a complaint with the FTC. Additionally I have communicated with Microsoft as Redboxsoftware claims they have a partnership with. Microsoft said they show 7 pirated copies of the product key were loaded on other computers. So buyer beware....if you are smart you will buy the product directly from Microsoft who knows that the license can be moved from one piece of equipment to another.These people at Redboxsoftware are thieves.
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Reason of review:
Damaged or defective
Anonymous

Short Review on February&nbs-05:00;02,&nbs-05:00;2017

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Bought and downloaded product on a brand new computer. Computer crashed and became unrecoverable. Was not able to use the computer or the downloaded product even once! Redboxsoftware said too bad! You just lost all your money. This company is a scam and thiefs!
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Reason of review:
Bad quality
Anonymous
map-marker Hanover, Maryland

I receive an error message when using the supplied Product Key

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I purchased 6 copies of Office H&B 2013 and 3 of the product keys get an error message when i try and download the software from the Microsoft website. I have been going back and forth with Redbox software CSRs and they have not come up with a solution. They keep passing me off to a different rep and the process of sending a screen shot of the error keeps going on. It's been 3 months and no resolution. I think they are purposefully giving me the run around in hopes that i give up. I will never purchase anything from this company again. I am out $300 with no response to my request for a refund.
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Loss:
$300
Cons:
  • Activation issues
Reason of review:
Damaged or defective
Anonymous

REDBOXSOFTWARE FRAUD

Sometime in mid November 2016, I made an online purchase of Microsoft Office 2013 Student from "Redboxsoftware.com". The an activation key they sent to me via email did not work. I contacted them about this and was told to send a screenshot of the error message. I did; then never heard from them again. I made several attempts to contact them by email but could not elicit any response. Despite two requests to cancel the transaction due to a bad activation key, and their unwillingness to do anything about it, I am led to conclude that this is a fraudulent group of people, sitting behind their computers somewhere, peddling probably pirated software.
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Loss:
$80
Reason of review:
Damaged or defective

Preferred solution: Full refund

Anonymous

Horrible customer service

I have purchased several Office 2016 licenses from this company. On 11/21/16 an OS corruption necessitated an OS reload. I was told by Alvin at Redboxsoftware.com that "We cannot help you sorry." when I needed to reinstall the copy of Office I purchased. Even though this is the same computer the copy of Office was installed on, they will not assist in any way. This is unacceptable customer service. Please be aware that the licenses they sell can be considered pirated by Microsoft. I would recommend that any purchases are done with the full understanding that they will be unwilling to help you should you have a problem.
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Kashana Oje
map-marker Zeeland, Michigan

Worst case of customer service and shifty sales

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I had one of the worst experiences with Redbox I felt this is the type of company that scams come from! I ordered Microsoft windows 10 from them it took 3 days and 2 calls to even get the email with the numbers, When I tried downloading it I was sent to another site that they wanted me to join in order to get it When I called this time they gave me a lot of advice none of which worked. Finally I asked for my account to be credited. The customer sales rep told me to reply to the email and her supervisor would ok it. When I sent the email the supervsior said it was my fault to check this better and they would not refund me. I am currently in a dispute with them I would never do any business with them ever
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Loss:
$80
Cons:
  • Approach to handling disgruntled customer
  • Did not deliver product that was paid for
Reason of review:
Problem with delivery

Preferred solution: Full refund

Anonymous

Thumbs up for me.

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Having problems with activating my software and sent them an email about it. That same day received a reply from their customer service. Thumbs up for that. Excellent service also provided by Arlyn in assisting me activating my software. This is my 2nd purchase from them and honestly first one, the only problem was that it took them 3-4 days to get my product key. But personally dont blame them for it since it was Microsoft access and I already checked other sites and verified they do not have stock for the said software as well. So regardless they were still able to keep up their end of the bargain. Thanks again
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Pros:
  • Easy to use website
Reason of review:
Good customer service

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