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An entertainment fee is added to your bill for a entertainment / trivia game device that sits on every table. this device does not have a disclaimer that when used, you will be charged a $1.99 fee. the server does not explain this either verbally prior to using, so naturally every child or adult will touch it and you get charged this fee. this is a scam, unethical behavior by a business. customers should know and agree in advance if they will be...
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3.7
#1009301
My husband and I went to Red Robin's in Evans, Ga to have a meal before going to a concert. We thought we had arrived in time to eat and get to the show on time. We arrived and were seated immediately at approximately 6:05 pm. Server took our order. Brought our drinks. When I started to take a drink I noticed that my glass had a huge V shaped crack. Server changed out glass. Everyone around us has started getting their food. The table next to us...
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3.4
#1007351
You don't want to go to the Red Robin at Greenbrier Mall at 1024 Eden Way Chesapeake, Virginia 757-424-7288. Those people there are very DIRTY. People get sick there all the time, they never wrap up the straws, cashiers use same dirty hands after dealing with credit cards, cash and using restroom, they don't wash their hands then they pick through you food, and get drinks wit straws without washing their hands. You bring this matter up to the...
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1.0
#999017

Red Robin Burger Review

#1001318
1.5
Burger was raw though requested it to be cooked well done. Fries were cold. Size of hamburger patty was small for a $14 burger.
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Red Robin Customer Care Review

#984477
1.9
Good Evening Wanted to make a comment on the lack of respect and compassion for minorities at my recent visit at location 1001 Columbiana Cr ,I observed seperation and distant interaction with myself and close friends from even the manager level people.There is clearly things going on that need to be resolve before people get the wrong idea
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Red Robin Waiter Review

#982794
Apparently garlic herb fries means they just plop several spoonfuls of jarred minced garlic directly on the fires. Had to scrap it off for the fries to be edible. When i asked the server about a drink i got the "im not old enough to drink so i dont know" how about knowing something about the menu? Not impressed.
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Red Robin Manager Review

#980063
3.0
Vancouver wash Columbia house blvd Bartender Cory psycho mgr sticks up for his crazy behavior ! Horrible wait staff watched our good sit there for 20 min
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I went into Red Robin with my sister and 6 year old neice. As we approached the hostess stand, I noticed 2 young female waitresses and a make employee. They seemed to not notice us. As they were so intrigued by whatever it was they were veiwing on their phone, i could not resist to look. The 3 of them were watching *** on their phone! I was in disbelief! I had my relatives visiting here in Colorado Springs and thought being off Carefree in...
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1.8
#998999
Went at Red Robbin in mayfair location wilmington, NC and one of the 3 kids pick up a table video game. I don't know it, But get charged 3 bucks for said games with no adult approval. When I address this with the manager he basically said that I need to monitor my kids closer. I disagreed and preferred my $ to go to my great server William and not a game that I didn't approve of. I'm only making such a stink on line because I don't want to...
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Anonymous

Anonymous Your complaint is a common one. Most managers; however, are decent enough to remove the charge when patrons genuinely didn't realize about the charge.

I've only been to Red Robin twice. Both times we were there we had only a very short wait to be seated. They have an extensive menu, which is nice. I am on a special diet and there is enough flexibility in their menu to be able to eat something healthy if you wish or if you wish to totally pig out that would be quite easy also. Both times we were there the food ranged from quite good to excellent, but either the waitress or the kitchen were...
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3.7
I liked
  • Tavern burgers
  • Availability of healthy choices
I didn't like
  • Errors in getting our orders
  • Long wait for first drink refills
  • None close to our house
#997504
I bought a gift card for $25 at one of the locations. I then realized that I wanted one gift card for $15 and another for $10. So I stopped by the Washington Square location to have them simply split my gift card up. I was told I couldn't use a gift card to buy another gift card by Dave and Julie, the managers there. I explained that was not the case, I just wanted my ALREADY purchased card to be split. It's sad that a big restaurant...
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1.0
I didn't like
  • Lack of cutomer service
#985035
Had two of the worse experiences at RR service was in the toilet where's serve drinks with broken glasses cut my lip twice this was two separate visits Stockton California now I see a video being posted of more bad service at Red Robin's in StocktonNEVER EATING AT RED ROBIN AGAIN ! Stockton Ca Red Robin employees film themselves twerking around food picking eye boogers playing with food and throwing ice in cups with bare hands one dude is even...
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1.8
#980334
It is tempting when you read the coupon but it in no way saves you 50% off on your bill. It only says that it may as the customer has to read the fine print that excludes certain things. The server did not explain and was not informed about it. So we had picked gourmet burgers from the menu only to be told that the computer/table register picks one of the burgers on the menu to subtract 50% off (a buy one get one deal), but that is not how the...
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Anonymous

Anonymous So on top of bringing your food order, your waitress was expected to read and comprehend the terms of a coupon for you. Yeah. That makes perfect sense.

1.9
I didn't like
  • Price gouging
  • Tiny tables
  • Manager was not willing to apply a solution
#978115
Really bad service, our waitress was friendly but didn't come to often to check on us. Our table was right next to the kitchen so we could hear all the non sense they were talking . My son's kid pizza took forever to come out and when it did it was burnt all around the edges. I asked for another one to replace the burnt one and they charged me for both pizza's. I love the strawberry lemonade there but dont like the slow service. My family...
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2.2
#975751