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Customer Service

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I went to see a car at Hyundai Red McCombs on 410 by Callaghan Road recently. They had a car which the sale representative stated it was sold. When leaving the dealership, the general manager came out and told me a person was coming from out of town but that the car was still for sale since they have not have a down payment nor any documentation holding the car. If I wanted to look at it and maybe purchase it, they will sell the car to me. I agreed, took the car for a test drive, walked into and began talking to the sale representative on purchasing the car. The dealership came back with the "numbers" which contained a $900 extra fee for "Installation of tint, lifetime warranty of tint, and a year membership of the wash tub". What I did not tell them is that I was looking at this car since July 1 when it was at their "Sister" store and the car already had tint from the previous owner. I asked if they can remove the fees since the car already had tint and I didn't need a car wash membership. After, the general manager came to speak with me and told me really rude that the car was already sold. I asked for an explanation, because he went out to the parking lot and told me the car was for sale, let me test drive it, and brought me inside for negotiations. He kept saying someone had already purchased it. I responded to the extra fees and that was not fair for them to include items that were not done by neither dealership. He raised his voice and told me that if I wasn't wanting to pay for that price, the "other guy" will. I walked out furious of how I was treated, how I was spoken to, and how they were forcing me to pay for something they did not do.
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  • Horrible customer service

Preferred solution: Apology

User's recommendation: Beware of this dealership and their fake extra fees

Brandice Dsa
map-marker San Antonio, Texas

Purchased/Installed new factory motor at dealership, failed at 6,500

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In May 2014, I had severe damage to the motor in my 2007 Hyundai Accent. I decided to pay $5428 for a new engine, pass the car to my son, and buy new. I chose to do this at the local dealership so as to ensure it was done properly due to the perceived accountability of working with a dealership. I went with a new factory motor as opposed to rebuilt to again ensure reliability for my son. I was asked if I wanted to replace the radiator while they had the car torn down to save on labor. I agreed. It was a good suggestion. After a couple of weeks, I paid $5428 and climbed into my car. The “check engine” light was on, and I went back inside the office. I left the car. I was informed that another motor had to be ordered. I never found out why. About 10 days later, I came in and drove away with a new motor. Two months and 16 days later, on the way to my son’s first day of work, the car died twice, and I returned it to the dealership. I left the car. I was informed that a pebble went through my grill, hit the radiator, and caused the fluid to drain. The car had overheated and I was told I needed a new motor. The damage was too severe to drive. I was told to tap my insurance and pay the $500 deductable for another new motor. I decided to go in and take a look at the brand new broken radiator (part number P2412) myself. There indeed was *** in the front of it. The radiator was sitting on the shop floor. I asked them if we could place it in the car and see if there was a possibility that it was aligned with *** in the grill. It turns out that the place where the hole was located was rubbing on a bracket in the front of the car because the wrong size grill was installed. The shop manager looked at me funny and had no response. No resolution was offered. I left with the intentions of taking legal action. The shop manager later contacted me and told me that he’d made a mistake. The motor did not sustain major damage. It was actually just fine. He needed to replace core plugs and the radiator, and that the car would be fine. I was skeptical. The motor had a manufacturer’s warrantee of 12 months (now 9.5 left). I asked the GM, Shawn Barry, for an extended warrantee to get me a total of three years under warrantee with this brand new factory motor. My intent was to have the dealership stand behind their work and changed diagnosis. He told me the warrantee was given by the manufacturer, and that he could not extend it two more years. He did give me his word that he would do the right thing if there were any issues with the brand new manufacturer’s motor. The core plugs and radiator were replaced. The new radiator (part number CSF3339) was a different size than the new one installed in the previous days. I reluctantly agreed and moved on with life. 21 months and less than 6,500 miles later, the car overheated. I was told they would diagnose the problem for $495. My first call was to the GM, Shawn Barry. He quickly looked into the incident without the diagnosis fee. I was informed that the motor has major damage and needs to be replaced. The offer from the GM was for me to pay the $2500 for a new motor, and the dealership will cover the labor charges. There was permanent damage to my motor during the last overheating in May 2014, which was caused by the installation of the wrong size radiator. The shop manager just informed me that the two radiators were the same size, which is a flat lie from the dealership shop manager. Please take the time to google P2412 and CSF3339. Note they are different sizes. The GM asked the shop manager to stop emailing from that point forward. The general manager of the dealership told me that his request to Hyundai for a replacement motor was overturned because, “We show no record of any maintenance on this unit and this certainly is hurting any chance of overturning Hyundai”. There were 6,500 miles put on a brand new motor from Hyundai. Aside from the completed oil change, what maintenance is due on the car? My opinion is that the GM is standing behind repeat incompetency by the shop manager, and it is unfortunate. This is the last I heard from the GM, “I only wish you had done the scheduled maintenance on the vehicle so we could have helped more. Have your attorney reach out to me and I will connect them with our legal counsel if this is the route you want to go.” Again….6,500 miles on a new motor. If you choose to use this shop, question every move they make.
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  • Inaccurate information
  • Lack of accountability
Reason of review:
Damaged or defective

Preferred solution: Full refund

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