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Purchased Pool table in 2000. Paid $1,500. Installers cracked the slate by drilling an extra hole. We had to have the table disassembled for new flooring being laid. We hire a company to remove with the intent of re-felting. They discover the crack which the...
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1.0
#868055
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We purchased a pool from RW. RW uses Admiral pools to do the installs. They say there is no affiliation between the 2 but Admiral pools is the only above ground pool installer there is. So they are affiliated. Jeff with Admiral Pools told me he is not liscensed in my...
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1.0
#757147
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If you are looking for a pool heater, make sure you check around. They outsource the install and charge a large mark up on their units. They will tell you that Leisure Temp is better then Tropical, both are made from Aquacal. If you call the manufacture Aquacal, they...
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#756470
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Filter Review

Recreational Factory Warehouse
#642451
Very poor coustmer service sent me the wrong filter and wont make it right gave me bad attitude and hung up on me
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The 25 year warranty on my pool which I purchased in 4/2011 has began to rust and exploded yesterday. To my surprise they have filed bankrupt and we're a franchise owned company. Now there is no way to have them cover my warranty. Not only did the pool explode...
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Anonymous
Anonymous

I totally understand. I had the same thing happen. Angry

Anonymous
Anonymous

They have not filed bankruptcy that's a lie

#491830
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We purchased our Spa on July 17, 2010 and it was delivered July 29, 2010. We bought the Mellennium Series Warranty with Peace of Mind Extended Service Plan for $599. It was supposed to cover among other things “Lifetime Dura-Life Cabinet Warranty, 10 Spa Labor...
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Anonymous
Lj

I purschsed a spa in 2006, with the warranty for 10 years, now they are out of business! I need mine worked on. So who's gonna do it?

#408387
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They replaced a pool that only had partial warranty which, was okay. That pool started pitting and got holes in the wall in less than a year. Went to ask about it and they cleared out! Overnight from what the building owner said. Pure disgust! They left no forwarding...
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#404937
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Recreational Factory Warehouse - Failure to honor warranty
Purchased a Leisure Bay Spa from Rec Warehouse in 2010 and have been happy. I realize they closed their local locations but was assured service would not be an issue if needed. I have the 10 year "Millennium Series Warranty" which covers equipment, cabinet etc in one...
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Anonymous
Lj

I'm having the same problem! My spa is leaking from the bottom of the filter. And can't get ahold of anybody to fix it!

#385677
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i bought an above ground pool from them with a 25 year warranty on the liner. In was told if anything went wrong I could get a new liner all I had to do was come into the store. I stopped by last summer. (2012) and found that the Greensboro, NC location had closed, no...
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#372643
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ordered new pool pump from Rec. Warehouse lakeland fl, paid cash. Rec had sold numerous pumps and could not fill the orders. They were not calling customers to advise them. They waited for the customer to call them or come in to tell them seems to me they are holding...
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#357574
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purchased 15x24 ovalpool was told $1k installation charge ended up being $1850.00 after i did all the diging and leveling was told a 20 year warranty on the liner.it has been leaking since day one.was told it was evaporation.pool is only a month old liner has more...
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Anonymous
Anonymous

You are a liar ive built those pools for years you didnt dig or level yourself if you did you wouldve built it yourself just stop with the lies yes they are a horrible company...

Anonymous
Installer

How is this Rec Warehouse\'s fault. Rec Warehouse does not employ pool installers. You hired the pool installer. The POOL INSTALLER made you pay more. The POOL INSTALLER put y...

#329087
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