RecordStore
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Recordstore.co.uk cancelled order after 4 months
- - Pre-ordered a signed CD in July.
- - Order canceled by email the same day, and the card charge was not attempted per issuer.
his company took a pre-order for a signed CD at the beginning of July. After a delay getting the item signed, it was sent to their warehouse 4 months later.
The same day they sent an email cancelling my order without warning, saying they couldn't charge my card.
My card issuer denies that they attempted a transaction.
It would seem they are either lying about having enough stock to fulfill pre-orders - leaving many customers disappointed, or cannot deal with the simplest of problems that may arise during an online transactions.
Either way a complete time waster with no care for customer service.
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