1 TOTAL REVIEW
Merchant admits he sold $4,800 faulty product, won’t stand behind it unless consumer pay $500-**** to ship it back.
On 1/11/22, we purchased 2 vintage Chesterfield leather wing chairs from Derrick Spain dba https://www.reclaimed-leather.com. This company imports vintage leather furniture directly from the UK.. Each piece goes through extensive inspection & light restorationThe result is a timeless piece to enjoy for years to come. The 2 chairs are approx 47x47x32 each. Chairs were advertised & sold as excellent condition minor scuffs & scratches have been addressed by our in-house restoration process.hand dyeing each piece & new top coat to preserve its original patina. Cost $4,800, including $500 delivery to Midland Tx in a shipment that was being delivered approximately 100 miles of us. Delivery was made 1/13 by a man hired by the Merchant. On 3/15, we contacted the Merchant via text & advised that the dye on the leather was rubbing off in many places on both chairs. I included photos. Merchant claimed he had no idea what was going on & that this had never happened before. Yes it has, per a review I later found on his website. I submitted more photos of additional areas where the dye was rubbin off. The Merchant responded that OBVIOUSLY THE PRODUCT HE USED WAS FAULTY & the chairs would have to be redone. Merchant agreed to re-do chairs, but said that WE must pay return shipping to him, or just keep them as-is. We argued that we had already paid for delivery to us initially, & we did not believe we should pay return ship when it was the Merchants choice of faulty product/process that caused the dye to rub off the leather. Merchant again refused to pay for the shipping of the faulty merchandise back to him & said WE must pay return shipping or keep them as-is. Shipping estimates to return chairs 470 miles vary from $400-**** plus whatever boxing/packing is required by shipper. We dont have a vehicle large enough to take them ourselves. And we are older. My husband is 72 and can no longer lift furniture this heavy. We would have to hire someone to package and ship them back. The FAULTY product used was chosen by the Merchant. Merchant will not fix unless we pay more $, even tho the error was his. Repeatedly the merchant has said the HE cannot afford to ship them both ways. Yet clearly, he expects us the consumer to pay to ship them both ways! A consumer should not be expected to pay addl $$ to correct a Merchants error. BUYER BEWARE! See pix, video & texts below. Chairs as Advertised https://www.amazon.com/photos/shared/7SfHUMX3SjWlv7UZj-mTaA.EVlBPbcQKsD83DyhwC0Tv8 Video of chairs 60 days later https://www.amazon.com/photos/shared/SzDQzRKkT7K-d7m3BIAI1w.RH-hUiCFxk7_4-RjqCsk1w Text to Merchant about the dye rubbing off https://www.amazon.com/photos/shared/jSnpPYuKSPi6aTHSU_QSDQ.qy3rVqqs_OXgmxHsRmvB32 Update, in our CC dispute, Merchant said we damaged the chairs. Not true. I have also since found out that the merchant should have charged sales tax, but didnt. User's recommendation: If you buy from this Merchant, get warranty and return policy/terms upfront, in writing. If merchant won’t provide same, DO NOT BUY!
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