Anonymous
map-marker Midland, Texas

Merchant admits he sold $4,800 faulty product, won’t stand behind it unless consumer pay $500-**** to ship it back.

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On 1/11/22, we purchased 2 vintage Chesterfield leather wing chairs from Derrick Spain dba https://www.reclaimed-leather.com. This company imports vintage leather furniture directly from the UK..

Each piece goes through extensive inspection & light restorationThe result is a timeless piece to enjoy for years to come. The 2 chairs are approx 47x47x32 each. Chairs were advertised & sold as excellent condition minor scuffs & scratches have been addressed by our in-house restoration process.hand dyeing each piece & new top coat to preserve its original patina. Cost $4,800, including $500 delivery to Midland Tx in a shipment that was being delivered approximately 100 miles of us.

Delivery was made 1/13 by a man hired by the Merchant.

On 3/15, we contacted the Merchant via text & advised that the dye on the leather was rubbing off in many places on both chairs. I included photos. Merchant claimed he had no idea what was going on & that this had never happened before. Yes it has, per a review I later found on his website.

I submitted more photos of additional areas where the dye was rubbin off. The Merchant responded that OBVIOUSLY THE PRODUCT HE USED WAS FAULTY & the chairs would have to be redone. Merchant agreed to re-do chairs, but said that WE must pay return shipping to him, or just keep them as-is. We argued that we had already paid for delivery to us initially, & we did not believe we should pay return ship when it was the Merchants choice of faulty product/process that caused the dye to rub off the leather.

Merchant again refused to pay for the shipping of the faulty merchandise back to him & said WE must pay return shipping or keep them as-is. Shipping estimates to return chairs 470 miles vary from $400-**** plus whatever boxing/packing is required by shipper. We dont have a vehicle large enough to take them ourselves. And we are older.

My husband is 72 and can no longer lift furniture this heavy. We would have to hire someone to package and ship them back.

The FAULTY product used was chosen by the Merchant. Merchant will not fix unless we pay more $, even tho the error was his. Repeatedly the merchant has said the HE cannot afford to ship them both ways.

Yet clearly, he expects us the consumer to pay to ship them both ways! A consumer should not be expected to pay addl $$ to correct a Merchants error.

BUYER BEWARE! See pix, video & texts below.

Chairs as Advertised https://www.amazon.com/photos/shared/7SfHUMX3SjWlv7UZj-mTaA.EVlBPbcQKsD83DyhwC0Tv8

Video of chairs 60 days later https://www.amazon.com/photos/shared/SzDQzRKkT7K-d7m3BIAI1w.RH-hUiCFxk7_4-RjqCsk1w

Text to Merchant about the dye rubbing off https://www.amazon.com/photos/shared/jSnpPYuKSPi6aTHSU_QSDQ.qy3rVqqs_OXgmxHsRmvB32

Update, in our CC dispute, Merchant said we damaged the chairs.

Not true. I have also since found out that the merchant should have charged sales tax, but didnt.

View full review

User's recommendation: If you buy from this Merchant, get warranty and return policy/terms upfront, in writing. If merchant won’t provide same, DO NOT BUY!

1 comment
Guest

We did try to resolve the issue many times with this unreasonable customer. We offered to refinish the chairs after they shipped them back to us.

We would do the refinishing & ship them back free of any cost to them. They decided they would try to resolve the issue by dispute through the CC company. They lost the case which took many hours of my time and the $$$ being removed from my account & frozen. The CC company found in our favor and released the funds.

Many Months into this debacle the customer decided to ship the chairs back with no communication, one day they just arrived. After inspection we concluded the damage had been purposely done and was much worse than the original pictures presented to me in the beginning. The wear was in places that could not be done in normal situations and looked as if someone had scratched them with sandpaper. I immediately contacted the customer & never got a response so we disposed of the chairs as we informed them we would if they did not respond within 30 days.

I regret the fact this took place but sometimes people can’t or won’t be satisfied no matter how much you are willing to work with them. Finally our products are top notch and our refinishing process is honed to perfection. These pieces are vintage, used and not brand new, but we make them beautiful again. They are not indestructible to misuse.

Our company sells hundreds of pieces of vintage leather seating every year & has only one other instance in the many years we have been in business. This was in the beginning which we fixed and it was not workmanship but a bad batch of dye. We spent thousands of dollars and many hours in reinventing our process with training and did away with inferior products we use.

I am proud of our work & products. We have many happy customers who come back again and again.

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