200 CLAIMED LOSSES
2 TOTAL REVIEWS
Review in Entertainment category from Rockford, Michigan
We were in line at reboundz in jenison mi. We were waiting because 3 goft cards had a 0 balance instead of the $5.00 that comes on a gift card. She helped someone who walked around us as we waited and she said to us wait 1 min. Helped the line of people walking in the door and waited until no one was walking in and came back helping people behind us. Twlling us again to wait. 45 min later a guy came up and helped. We were not saying anything or soing anything so i dont know what her problem was. She did it to us again. Helping everyone infront of us smoothly but i went to go cash in tickets..wait a min.. And 45 min later helped by a manager because she decided to ignore me. ***..i wasted an hr and a half i, line..wtf.. The mamnger counted in my tockets and found my sons blamk catd we thought we lost in my kids pile of cards i brought up. (Most were collected as parents took off giving up waiting in line for the gift) i explained it came blank we had others that were blank and a guy fixed that problem for us after waiting 45 min for help. And he said"oh" and shoved it in a draw in his register) i said excuse me sir that card came blank in a fift bag. He said yeah they come in gift bags for bday parties. I said. No my uncle paid for this partt and paid for an extra card at the kiosk because this card was blank and he argued for a while and finally realized they got the money for the card from my uncle when he paid but it came blank. So he put the $5.00 on it and the kids used it really fast on the ticket spinning machine. All games cost 1.00 or 1.50 the ticket booth is $5.00. So you pay for the party,get ignored the time your waiting first in line (until someone feels like helping you) and you pay over a doller each game and if you have left over cange you dont get your money back you can pick out a 10 cent toy..yeah.. And if you put a dollar in the kiosk for your arcade card, good job you bought an empty card. Because they charge you the dollar it costed them for the card. Yup their expence comes out of your pocket. You pay to enter,you pay for the arcade card,you pay a dollar to $1.75 on the games and you play, if you put a dollar in the kiosk and hit .25 for adding a quarter so they can use the change on the card on a game instead of a cheap prize they keep your other .50 in the machine you dont get that back. So what ever you put in the machine they program it to not give change back. Use the whole amount you put in. The games wern't fun for my kids they got to play 3 games and the left over change cant be given back. They shouldnt have an arcade the owners are way too greety so it just *** people off. The way they are most greedy is when they help everyone in line or just walking in before the one customer who has been waiting over a half hour...NEVER GOING BACK!!!
Reason of review
Poor customer service
Rebounderz Trampoline Arena
Don't bring your children here unless you enjoy profane music. I went in celebration of my child's 10th birthday so of course we got the unlimited jump package. In totally we spent about 5 hours at Rebounderz. The entire time we were subjected to highly inappropriate music. Songs with lyrics about "putting it on me" "licking you from your head to your toes" "it's getting hot in here so *** all your clothes" nothing was censored. I even have videos!! You can tell by the ad's they were using pandora but noting was censored at all. Not only was the music tasteless but the employees were unprofessional. I watched the employees eat more than work. The two attendants were socializing between the two areans and neither of them were paying attention to the kids jumping. In between all the socializing the employees were going to the snack bar stuffing their faces with ice cream and junk food. They would sit in the front of each arena eating multiple times that day. Any eating should be done on a break. Not on the time of our children and their safety. I'm very disappointed in my experience and if it wasn't because my child begged me not to leave I would have left this establishment immediately!!!
- Customer service
Reason of review
Poor customer service
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