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ReBound Returns

ReBound Returns Reviews

reboundreturns.com
What is your customer experience with ReBound Returns?

ReBound Returns Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

ReBound Returns has a 1.0 star rating from 3 reviews; consumers are mostly dissatisfied and recent recommendations include "Avoid at all costs!".

Positive Feedback

No clear positives reported; reviews focus on failed returns and service issues rather than strengths.

Negative Feedback / Risk Areas

  • Frequent delivery and pickup failures leaving parcels missing or returned.
  • Customers report being unable to contact support and needing to "talk to a human".
  • Problems securing refunds and follow-up from retailers after returns.
  • High price level cited alongside poor service in ReBound Returns reviews and customer complaints.

Key Takeaways for Future Customers

  • Expect possible delays and confirm pickup tracking before paying for collection.
  • Document all interactions and payment receipts to support refund or billing disputes.
  • Consider alternative return options if prompt resolution is important.
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Media from reviews

ReBound Returns - A pair of trainers signed for.
ReBound Returns - A pair of trainers signed for. - Image 2ReBound Returns - A pair of trainers signed for. - Image 3
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parcel return service customer transit refund payment pick receipt circles
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Mark Jumbo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Croydon, Croydon

Parcel was not able to be returned back to my address

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AI Highlights
  • - DPD can't return my PlayStation; Rebound lacked information.
  • - I must contact Rebound's customer service.
  • - Delivery due on the 23rd; it may delay.

I sent out my PlayStation to be fixed, and in the process of being returned to my address, the DPD delivery team was not able to return my console to me. According to them, Rebound was not able to add enough information for them to be able to return the product, so now I have to wait to contact Rebound's customer service team.

This has been quite inconvenient, as I was meant to receive my console on the 23rd, and there's a high chance that DPD will be returning the parcel to Rebound next week. This means I'll have to wait 2 weeks for a console that had technical issues on the Rebound team's end.

Preferred solution: Deliver product or service ordered

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Anonymous
map-marker London, England

Returns not collected

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My return has not been collected and there are no details of who to contact to follow it up. This is the most frustrating thing.

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Leor Mya

Need to talk to a human

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Trying to return an item. It wont accept the customer reference number.

Going round in circles. VERY FRUSTRATING!

User's recommendation: Good luck

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Shona W Lgb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Parcel not picked up

I paid for a pick up of parcel to be returned, it was supposed To be picked up on Saturday & has not. I did not get a receipt for the payment either

Preferred solution: Pick up for return stuff

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Kylie M Pgb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return parcel was not picked up

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The return is missing in transit and I cannot get a refund from JD. Their service is disgusting and I would not recommend using them at all.

Loss:
$609

Preferred solution: Full refund

User's recommendation: Avoid at all costs!

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Anonymous
map-marker Limavady, Causeway Coast And Glens

A pair of trainers signed for.

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AI Highlights
  • - A pair of JD Sports trainers was posted back to this address.
  • - It was tracked and signed for on 17/5/2024, with no response as of 22/05/2024.
ReBound Returns - A pair of trainers signed for.
ReBound Returns - A pair of trainers signed for. - Image 2
ReBound Returns - A pair of trainers signed for. - Image 3

Hi a pair of trainers from JD Sports has been posted back to this address it has been tracked and signed for on the 17/5/2024 ? And yet its now the 22/05/24 I have had still no response back due to my issue regarding this..!!!

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