Anonymous
map-marker Los Angeles, California

Warranty

Hi,

I had a reborn kitchen makeover in 2020 and the panel on my kitchen island is broken. I need this replaced.

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Tracy A Eqr

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Verified Reviewer
| map-marker Trabuco Canyon, California

Cabinet repair - 4rd attempt & called

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Reborn Cabinets - Cabinet repair - 4rd attempt & called
Reborn Cabinets - Cabinet repair - 4rd attempt & called - Image 2
Reborn Cabinets - Cabinet repair - 4rd attempt & called - Image 3
Reborn Cabinets - Cabinet repair - 4rd attempt & called - Image 4

We had our entire kitchen refaced in July of 2021 that cost us over $17,000.00. There were a few things such as the facing seams that was brought to Cristians attention in a stream of emails, which was never addressed, since we were dealing with a few other issues with the cabinets.

However, since it was not a hugely noticeable, it did not pursue this, I mentioned because I figured in time, it may get worse.

However, the toe kick came off and I would like someone to come out and repair under the Reborn warranty.

I have a photo if interested.

Please feel free to call or reply to schedule a time for repairs. I look forward to hearing back from you soon.

Thank you,

Tracy Adamski

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1 comment
Tracy A Eqr

Chistian from Reborn Cabinets did eventually respond and sent Jesse out to do the repair on March 7, 2023. However, after looking at the repair, I noticed that it was not installed correctly.

The toe kick is aprox. 1" to short and doesn't meet the end of the cabinet. I pointed it out to Jesse and he said he would order a new piece and come back and fix it. I followed up with a phone call a few days later and left a message with Christian, to confirm what Jesse & I discussed with no response.

I called again and left another message about a week later and no response again. This seems to be a pattern.

I don't understand why they just can't return my calls. I'm sure it gets annoying that I keep calling to have my $20,000.00 kitchen made right.

Bryan B Ltd

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Verified Reviewer
| map-marker Imperial Beach, California

Had to replace their work 3 times!

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Reborn cabinets are a terrible value. Not only are they overpriced, but we have had to have them replace shoddy work 3 times due to delaminating.

Less than a month after they replaced the previously delaminating cabinets, they are again delaminating.

We have wasted a lot of money on their overpriced cabinets, and also a lot of time. Avoid doing business with Reborn!

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Loss:
$10
Cons:
  • Junk

Preferred solution: Full refund

User's recommendation: Terrible quality!

Anonymous
map-marker Dallas, Texas

Contract and the things we discussed were not the same...just watch your contract if you deal with this company. They were quick to fix the problem created by the salesperson.

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The salesman omitted an item from our contract that was discussed at length in our home - and was a major part of the reason we went with Reborn.

Their product is great, the price was in line with other companies, the timeframe (3 months from purchase to install) was in line with other companies and their customer service rep Destiny was great when we approached her with our contract problem.

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User's recommendation: Just make sure the contract shows everything you want - go over it very carefully even though it is on a small tablet - READ EVERYTHING before you sign it!

1 comment
Guest

Do not trust this company and costco. They are crooks

Desiree D Pmj

Sales Manager's manipulation

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When we met sales manager, Lisa Sanders she was so pleasant as usual from all salespersons. She held us under the impression that our bathroom work was going to be quick and easy not until work schedules started changing.

When the contractor came to do the work, he brought inadequate materials because of wrong measurements she had taken during her visit to complete the bathroom window trimming.

We were compelled to settle for wrong and cheaper material, or we wait for another two months. We also realized that she changed materials that we initially ordered from her and because of that we were forced to re-order the materials that we wanted that cost extra $$$$.

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Preferred solution: Be up front and honest of your sales with customers

User's recommendation: Salesperson must frank and clean with customers to avoid over spending extra money

1 comment
Remedy Wnr

Former employee in talks with a lawyer. Trust me.

The sales people are lied to. They are told one thing and it’s not until we get out to install (3 months later) that they find out. It’s sad.

And by then if they talk they are gone. If they don’t they are rewarded

margaret g Vnt

Disappointment/frustration/warranty fraud

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When my kitchen job was completed I called Hector who asked for pictures which I sent.

He refused to correct the items I specified, sent emails in response to my protests and sent me a "warranty" - snarky. After emails sent to the CEO I received no response. The company is non responsive to customers after the $$$ have been paid.

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Loss:
$4000
Cons:
  • Employee hector rude and nasty from phone call one
  • No customer satisfaction
  • No warranty satisfaction
Reason of review:
Warranty issue

Preferred solution: Deliver product or service ordered

Lehman Wlr
map-marker Highland, California

Sales Insultation (Consultation)

Updated by user May 01, 2013

I should add that the previous cabinets purchased have a lifetime warranty.

Original review May 01, 2013

About four months ago I discovered mold in my kitchen and went online to order replacement cabinets. After installing the new cabinets I decided to wait on the rest of the kitchen for financial reasons.

Enter Reborn Cabinets. I was contacted by a rep from Reborn Cabinets to get a quote on finishing the the rest of the kitchen cabinetry. When the sales rep Dennis arrived he immediately felt the need to point out how "cheap" my previously purchased cabinets were because they were simply particle board construction with only a 90 day warranty. For having not told Dennis where I purchased the cabinets he sure seemed to know a lot about them.

I informed Dennis that the construction of the cabinets are grade-A plywood, with dovetail drawers, hidden hinges, and soft close sliders. Dennis then pulled a roll of cash from his pocket and stated "here is three grand that says your wrong". When I showed Dennis the website he stated "I do not care what that says those are not plywood". After being insulted and called a liar in my home, I told him to get out of my house and that I need his name to report him, but already knew his name from earlier in the conversation, to which he would not say a word and from here ignored me until finally leaving.

Before he could get into his car I had already called Reborn Cabinets and left a message with the VP of Dennis' sales are, and now awaiting a response.

My best advice to you is to stay away from Reborn Cabinets at all costs. They will only disrespect you in every way and overcharge you for anything you have done.

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1 comment
Guest

Wow, shame you did get him to write now and sign the bet! What arrogant behaviour, he's lucky you'd didn't throw him out.

Pulling out $3k and beeing wrong, what a muppet!

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