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1.3
Details
ReBath - In our case, we DIDN'T get what we paid for!
ReBath - In our case, we DIDN'T get what we paid for!
ReBath - In our case, we DIDN'T get what we paid for!
ReBath - In our case, we DIDN'T get what we paid for!
ReBath - In our case, we DIDN'T get what we paid for!
Hired this company to re-do our master shower. They took out our insert that was built with the home and put in their so-called highest quality shell with the highest quality fixtures. Although the final result was adequate and we had no real complaints at the time and...
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Review
#1450110 Review #1450110 is a subjective opinion of poster.
Cons
  • Very very bad experience
Reason of review
Bad quality
Tags
  • Rebath Unsatisfied Customer
  • Disgusted With Rebath
  • Bathtub Remodel
1.3
Details
Mary was nice enough, but no matter how many times I told her that I was disabled, that I did not want a "sit and soak" solution, still, she kept on talking about walk-in baths and baths I couldn't step into. Also, apparently this place doesn't know sliding doors or...
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Review
#867995 Review #867995 is a subjective opinion of poster.
Cons
  • No installation yet
Reason of review
They need accessibility experts, not people working this as a side job. It's insulting and offensive.
Preferred solution
Have them hire or train people who know how to deal with the needs of people with disabilities.

Other Product Review

1.3
Details
Re-bath of wichita is way over rated if people just shop around u will find a cheaper company
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Review
#732971 Review #732971 is a subjective opinion of poster.

ReBath in Benton City, Washington - DO NOT HIRE - Several Issues

1) Was told that it would take 2 days - did not have a shower or toilet to use until the 5th day (thank goodness for our trailer) and the bathroom still is not done as of 6.8.15. 2) Wrong fan ordered - The electrician got the right one 3) Window placed on outside of siding - we had to redo 4) Corner of panel melted they have to redo will take up to 2 weeks or? 5) trim not done because panel needs to be replaced. 6) Electrical not done It seems like there is one issue and excuse after another. Would not hire them again.
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Review
#647157 Review #647157 is a subjective opinion of poster.
Reason of review
Bad quality

ReBath - Review in Repairs category from Kennewick, Washington

1.0
Details
What a terrible company to deal with. Our install took more than one day, it's been an on going issue one thing after another for the last two months. Don't waste your money. Call a local contracter that knows what they are doing!
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Review
#639540 Review #639540 is a subjective opinion of poster.
Reason of review
Poor customer service

Rebath - Review in Staff category from Bellevue, Washington

Rebath used to itimize the individual costs of there products (they stopped in 2007).Since the recession began in 2008 there prices have gone up by 1/3 to 1/2.The salesmen sell the job for whatever they think the client can bare.I know because i installed for them for 5 plus years.Buyer beware and good luck
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Review
#551213 Review #551213 is a subjective opinion of poster.

ReBath in Spokane, Washington - MsMelLazo

Update by user Jan 22, 2013

I know that we did engage the company to do the work.. but, we entrusted them with fulfilling the contract of work done in 1 day. We live and learn, but, please take heed.....

Original review posted by user Jan 22, 2013

Contracted to install in 1 day. Did not happen. Tub was defective/wrong size, etc etc. No local warehouse for replacement. Had to order from out of Spokane. Waited 1 wk for tub. High price for the materials used, comparable at other stores having similar products at 1/3 the price. Poor local customer service with poor telephonic response. Stuck to bank finance now with no recourse and unable to nonpayment the bank without resulting in poor credit. Looking at legal action for breach of "done in 1 day" speal. Mark up is unbelievable. Hard to know what the product is until it is installed in the home.The work looks beautiful, but complaint not with installers, just how we were handled and the contract is a scam.
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3 comments
Anonymous
#613765

If refused to leave, call the police

sdshaw77
#601002

Mr. & Mrs. L.,

I recently received notification of the following comments regarding your bathroom remodel in addition to your post here:

“Rebath is in breach of contract. Contract says that the work will be done in 1 day, ours was not. I could not refuse to give the contractor people the "bank generated payment voucher" because they couldn't leave our home without it. I had no bargaining leverage to fix the contractual issue. I will seek advise from a lawyer. The contracted amount of 7300.00 w/taxes was for work to be done in 1 day. We have contacted local REBATH representatives for resolution to the financial part of this whole debaucle, with no resolution or concerned return of telephone calls and will now seek legal advise on breach of contract.”

First and foremost I would like to express my apologies for any inconvenience this particular situation with your bathroom remodel caused. As you may or may not be aware, at the time of your scheduled installation, an unforeseen defect in the drain pocket of your replacement tub was realized causing us to have to reorder the tub. This defect was not apparent to the naked eye, which is why it was not caught in our receiving and inspection process. We mobilized as quickly as we could to get your new tub in (customer manufactured tub, that wasn't available locally) and opened the schedule up to get back out as soon as it arrived.

While we understand this was an inconvenience to you both, it was in no way a breach of our contract with you. We have never in our history of Re-Bath guaranteed a job to get done in one day. Sure, many of our projects get done in one day, as would have yours had we not run into the material defect, but it is by no means a guarantee and per your Customer Agreement, was not in any way part of your agreement. I would welcome any follow up discussion that is necessary with you and/or your legal counsel if for some reason you still feel a guaranteed one-day install was part of our written agreement with you.

Remodeling by nature is inconvenient, but we pride ourselves on making it significantly less inconvenient than the industry norm. Are we perfect, no; but then again who is? And I believe we did everything we could as quickly as we could to finish your project in light of what we ran into that day. All this aside, I still recognize this was an inconvenience to you and your family and I am authorizing a sales discount for the inconvenience you experienced in having us out a second day to complete your installation and this correspondence has been emailed to you.

In over 7 years we have never had a cusotmer react this way to something we obviously could not have avoided. Our prices while not the cheapest are competitive with many reputable remodeling contractors in the region for custom manufactured products some of which contain a manufacturer's lifetime warranty on the product and the installation of that product. This is not comparible in the marketplace.

SS

Anonymous
#599012

That is a lot of money for a bathtub. The best bathtub Kohler makes is $500, they must be charging $750 an hour to install it.

Those finance company require a certificate of completion signed by the home owner.

Do not sign it.

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Review
#377946 Review #377946 is a subjective opinion of poster.
Loss
$7300

Rebath installed a shower no one can use

Rebath installed a new shower in our bathroom that no one can use. I am 5'3" and my head is nearly hitting the ceiling. They brought the floor of the shower up so high off the ground that it is uncomfortable to get in and out of. A walk in shower should not be raised up to tub height and so short that only children can use it. Prior to instalation, we were told we would be in constant contact with the company about delivery but they never called except the day they showed up to let them in.
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2 comments
Anonymous
#1433355

Rebath Sucks...true customer....Make sure you receive the right parts that your ordered...Incorrect door.Going on two weeks now still no shower door.When you call you often get the run around and do not expect them to return your call.If I had to do it over...it's not worth the trouble.

AnonomyoUS
#148068

Hello, this is Aimee of Re-Bath. The work you describe sounds very uncharacteristic of a quality Re-Bath installation.

I can understand that you might prefer to remain anonymous when posting online, but I would like to connect with you so that we can make sure you have a shower that you can enjoy using. Please email me at awilliams [@] rebath.com or call me 480-844-1575.

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Review
#183670 Review #183670 is a subjective opinion of poster.
Discovered Rebath at Puyallup Fair. Had a consultation, paid 50% down payment, didn't get bathtub until almost a year later even though we were told we'd get it in three months. When they finally came to install the bathtub, they asked us to sign the...
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4 comments
Anonymous
#131372

Rebath not only screw its customers but they let the franchisee screw the employees as well. i worked for rebath of central florida, no rebath of mid florida, as the general manager for Richard Sasto, current owner of Rebath of Long Island.

I quit the company 2 1/2 years ago and found out about a month ago I have a $18,000.00 judgement against me for advertising rebath did in the Florida Today, a Scripps publication. I signed the contract as directed by Richard Sasto and now he sold the franchise to the current owners and he stiffed many vendors in the Orlando area for money.

Rich Sasto is the most dishonest person I know and Rebath Corp should be ashamed that he is still a franchise holder in the Great State of New York. All should avoid Rebath of Long Island like a bad virus

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Review
#147061 Review #147061 is a subjective opinion of poster.