State: Virginia City: Roanoke Clear all filters (4 of 237 reviews match)
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ReBath - Bad Service & Lies
ReBath - Bad Service & Lies
They do not do 4 day installs. I'm on month 3. I have trash bags covering the walls of my shower because they cannot order the right size window. The installer left with my sink not hooked up. I had to do the plumbing! They tore up my yard driving their truck through...
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1 comment
Larry Taylor
#1686083
Home Improvement Expert
If you are not satisfied with the ReBath service, you can send a written complaint to the company headquarters:
ReBath, LLC, 426 North 44th Suite 410, Phoenix, Arizona 85008, United States.
You can also try to reach out to ReBath customer care using the company social networks.
Review
#1530415 Review #1530415 is a subjective opinion of poster.
Pros
  • Drain is ok
Cons
  • Long time to resolve issue
  • Manager attitude
  • Attitude of sales manager and his lack of cooperation
Reason of review
Poor customer service
Loss
$700
Preferred solution
Let the company propose a solution
Tags
  • Plumbing
  • incompetent
  • Rip-Off
  • Bathtub Remodel
Rebath was contracted to do a bathtub job to the tune of $5000 for my mom after my dad passed. They kept delaying the project and not returning phone calls. Almost 1 yr later my mom had enough and went down to the store in Roanoke, VA demanding that she get her money...
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Review
#688168 Review #688168 is a subjective opinion of poster.
Reason of review
Fradulent business practices
Loss
$5000
Preferred solution
Full refund

Rebath - Review in Household Services category from Roanoke, Virginia

The installer was great but the product is not worth the cost. It was $7367.00 for a walk in shower. Should have been only half that. The caulk started molding within 2 weeks. They came and recaulked it 2 weeks later same thing.if you don't wipe it down with a clean dry towel every time you use it, its gonna mold. I bought this cause I'm disabled and wanted to make it easier on myself but its a pain in the ***. I wouldn't mind it so much if they didn't charge an arm and two legs for the *** thing. If I had it to do over I wouldn't do it. Don't use the in house financing its a big rip off. I sent them a $5,000 check and they didn't apply it to my account for 4 months. They was sitting on the money drawling interest. Had to call and raise *** to make them apply it to my account. They prey on the elderly and the disabled.
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Review
#550040 Review #550040 is a subjective opinion of poster.
I am very dissatisfied with the service and attitude of the owner of the Rebath store in my area. Upon ordering my bath liner I was shocked to learn I would have to wait nearly 3 months for the installation. With promises from the salesman that they usually arrive...
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2 comments
Anonymous
#534577

Mr. Falletta is totally dishonest in his comments above.

He says he sees no mention that they came out right away after the install. In the first sentence of the fourth paragraph above I most certainly did say that they came out the next day after I called. And he minimizes the 2 month delay of my installation and has no response about the neglect of my other complaints after the install.

I never told Mr.

Falletta that I would post any comments, positive or negative, anywhere whether he gave me a discount or not. I certainly did ask for a discount since the job was over 2 months delayed and the sealant looked horrible and they broke my curtain rod, and some of the curtain rings, and left a mess. And I did tell him that other reputable companies that I have dealt with that made mistakes were happy to give a discount or some other concession to make up for their error. But he refused a discount and said there was nothing wrong with their service or installation.

He never once explained about the sealant like he did above. And frankly I never complained about the function of the sealant. I'm sure it won't leak. But the job was done unevenly and looks bad.

He never came out to see it himself so I don't know how he can make an assessment about the appearance. The appearance, as well as the function, is very important to me and as you can see from Mr.

Falletta's response on the last line above that none of my complaints constitute a "real issue" to him. Cavalier attitude still is the best description I can think of.

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Review
#314045 Review #314045 is a subjective opinion of poster.
Loss
$1800