Product: Rebath Customer Care Clear all filters (15 of 15 reviews match)
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1.1
Details
ReBath - Buyer Beware
I wish I could have taken the time to read the contract before signing it. My husband and I decided to pay $5,125 for a tub surround through ReBath. We were told that the job would be completed within six weeks. Apparently my husband was receiving weekly updates about...
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Service
Rebath Customer Care
Review #1548487 is a subjective opinion of poster.
1 comment
1.0
Details
Company does not honor contract. Would not come out at 5 year mark to re-seal. No return calls. Once they sell you the product and it is installed, you are on your own. They do not care! My advice: Run as fast as you can away from this company.
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Larry Taylor
Home Improvement Expert
#1686087

If you are not satisfied with your local ReBath team, you can contact the company main office to share your experience and find possible solutions. Please find the ReBath cust...

Author
Service
Rebath Customer Care
Cons
  • Manager attitude
  • Awful customer service
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Come out an RESEAL the bathroom! Like my contract says needs to be done. We purchased ours from Re-Bath in Largo Fl who has closed shop and opened in Tampa, FL .
Review #1486053 is a subjective opinion of poster.
1 comment
1.0
Details
They were uncooperative, rude and inefficient. Very very disappointed. Could not get answers to simplest question.
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Anonymous
#1639432

this company pissed me off also. After calling Re-Bath for two weeks to come fix a leak in one of the baths. The leak appears to in the drain and has come through the downstai...

Author
Location
Wilson, North Carolina
Service
Rebath Customer Care
Reason of review
Poor customer service
Review #1455937 is a subjective opinion of poster.
0 comments
1.0
Details
Its been 10 weeks and the corporate office making these demands for dozens of photos, multiple videos, multiple cleanings, and lots of visits from the local Rebath warranty representative who was the one who took the photos, shot the videos and submitted them to the...
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Author
Location
Concord, California
Service
Rebath Customer Care
Reason of review
Warranty issue
Loss
$6000
Review #1346541 is a subjective opinion of poster.
Resolved
0 comments
2.4
Details
Heavy glass door is attached to dry wall with no 2x4 behind it. It is falling off. Customer service (Lisa Rizzo) is not responsive. This is a clear case of concealed damage.
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Author
Location
Houston, Texas
Service
Rebath Customer Care
Reason of review
Poor customer service
Review #1300913 is a subjective opinion of poster.
0 comments
called them about doing my bathroom, it is my bathroom not my wife she has her own bath. Well the girl there said my wife would have to be there. I told her it is my bath am paying for it my wife had hers done already. It didn't matter to her my wife had to be there,...
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Author
Service
Rebath Customer Care
Reason of review
Poor customer service
Review #1248045 is a subjective opinion of poster.
0 comments
If you like living in the abyss of poor customer service this is the place for you.They wont return phone calls or emails. Following the design phase we waited two months for a quote, finally we just gave up. I would not recommend this service to anyone! We were...
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Author
Location
Anchorage, Alaska
Service
Rebath Customer Care
Reason of review
Poor customer service
Review #938383 is a subjective opinion of poster.
0 comments
I ordered a tub and liner and wall surround in April 2016 with a 5-8 week wait time. It is 13 weeks and still no product. The salesman had to remeasure which I suspect is part of the problem. He came to the house about 10 weeks after the order was placed to remeasure...
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Author
Location
Ann Arbor, Michigan
Service
Rebath Customer Care
Cons
  • No installation yet
Reason of review
Order processing issue
Loss
$2500
Preferred solution
Price reduction
Review #877003 is a subjective opinion of poster.
2 comments
1.0
Details
They are very nice on email responses, but horrible on phone.The lady who sends the email replies doesn’t even know she’s the same person who answers the phone “let me see who sent you the email”, uh, it was you. She did not know if floating shelves constitute part of...
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Anonymous
#1173993

These whinny customers just make me sick.

Author
Location
Boise, Idaho
Service
Rebath Customer Care
Reason of review
Poor customer service
Review #865018 is a subjective opinion of poster.
0 comments

Rebath Customer Care Review

1.0
Details
Had a rebath contractor come by to give me an estimate. That was almost two months ago....never heard back from him. I will not be using rebath nor will I recommend them to anyone. Albuquerque, New Mexico
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Author
Location
Arlington, Texas
Service
Rebath Customer Care
Reason of review
Poor customer service
Review #839327 is a subjective opinion of poster.