State: Florida City: Jacksonville Clear all filters (3 of 238 reviews match)
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ReBath in Jacksonville, Florida - Contract means nothing to these people

1.0
Details
They took my deposit in October and never scheduled the remodel. Came back to me in December and said they made an error and it will now cost 1200 more to do the job. I advised them to perform as contracted. They said no. They would give my money back, but only if I sign a document releasing them from their contract. I said no and they will not return my money or do the work. Total waste of time!!!!
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Review
#790322 Review #790322 is a subjective opinion of poster.
Reason of review
Poor customer service
1.5
Details
Whatever you do don't pay Rebath in full prior to installation. I kept calling them for weeks and telling them that I was sure that if I had not paid, they would have come back and done our job. I think that if I was going to hand them half of the money for the job,...
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3 comments
Anonymous
#1108947

It is a scam and terrible investment for your home. Although the product itself is not that bad, it is the installation and sale that make this company a joke.

The prices are marked up beyond belief. A tub only cost the company around $400 and the simple white wall is only $200. If you buy a valve and trim kit they charge over $900. It only cost around $150 from any supply house.

Seriously they charge $250 for a $40 grab bar. And anchoring it into studs, yeah right. They use those cheap plastic anchors. The walls are held up with spray glue and a little special stuff they called butyl.

Good product but wrong application. They all eventually come loose, and they might come back and pump a bunch of adhesive behind the wall and try to restick it. The more you pay the more the salesman makes. They will sell you a $4000 bathroom and turn around the next day and sell the exact same thing for $2800.

If you do not sign a contract the day of the sales pitch they say you won't get this "great deal" again. Not true, if you don't sign they will keep calling and eventually give you almost $2000 off.

They call it a rehash. They constantly call people at the end of the year to get more $ on their books.

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Review
#712382 Review #712382 is a subjective opinion of poster.
Reason of review
Poor customer service
Tags
  • Rip-Off
On 4/19/2015 I was contacted by the next door neighbor of the rental property that we have in Jacksonville, Florida. She contacted me on behalf of the tenants and wanted me to know that there appears to be some sort of leak coming from the master bathroom shower area...
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1 comment
Anonymous
#990537

As a former installation technician for Ambath/ReBath Corp. these were typical problems that Customers faced with their installers. Ambath/ReBath has a bad Reputation for Customer Service.

When it comes to Sales they are the Best.

If you are having problems go to the Top.

Ask for David Sanders, he is the Owner.

Good Luck.

Review
#632520 Review #632520 is a subjective opinion of poster.
Cons
  • Poor workmanship
  • Long time to resolve issue
  • Did not show up for appointment
Reason of review
Warranty issue
Loss
$6400
Preferred solution
Full refund